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Moor Hall Hotel & Spa, BW Premier Collection

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Certificate of Excellence
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Moor Hall Hotel & Spa, BW Premier Collection
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1,489 Reviews from our TripAdvisor Community

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Showing 1,476: English reviews
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Jersey, United Kingdom
Reviewed 3 days ago NEWvia mobile

In a single room, it's very small and no frills, not even a room fridge, but clearly clean. Not seen rest of hotel yet, but staff are definitely the best part of the hotel so far. Wonderful lady served me for breakfast, soft boiled eggs and even brought me soldiers, spoilt me rotten!

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Helpful?
Thank Anne R
Birmingham, United Kingdom
Reviewed 6 days ago NEW

Saturday 18th March I visited Moor Hall with 16 other people for a Carvery Lunch, which was disappointing. Before going to the venue I checked with the Hotel to see if they had a Gluten Free menu, which they did, I was advised to phone the restaurant a couple of days before the meal to confirm Gluten Free. This I...

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Thank john w
Birmingham
Reviewed 6 days ago NEW

I held a lunch in the Oak Room for a party of 20 to celebrate my 65th on 19th March. From start to finish, the staff were so very attentive, nothing too much trouble, and standard of 3 Course Lunch, where most of us ate something different, was fabulous. Having the large room off the main Dining Room was just...

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Helpful?
Thank scruffdaisy
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing our award winning 2 AA Rosette Oak Room restaurant to celebrate your 65th Birthday on 19 March 2017. I am delighted that you were impressed with the seating arrangements around a large oval table in your own private area just off the main dining room, and your party of 20 enjoyed fabulous food and attentive service...

wednesbury
Reviewed 1 week ago via mobile

My son and daughter in law had their wedding reception here on Saturday 18th March.. I cannot even describe what a wonderful day it was. Moor hall is just beautiful, set in wonderful grounds. The staff were fantastic, attentive and so so polite nothing at all was to much trouble for them, Jamie (sorry if I got name wrong) was...

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1Thank kerryclarke01
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your lovely review following the wedding celebrations of your son and daughter in law. Weddings are very special occasions where memories last a lifetime, and we are thrilled to have been part of their special day. I have passed on your wonderful comments to Jamie and his team, and they are delighted that their contribution helped to...

Tipton, West Midlands
Reviewed 1 week ago via mobile

I have been coming to this hotel with family and friends for 13 years. We do a spa weekend for 6 of us. We love this charm of this hotel and the cosiness it has. We always upgrade our rooms and they are amazing. I feel the only thing that let's the hotel down is lack of staff. There never...

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Helpful?
Thank alexnetball
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

We are so lucky to be located in such a lovely quiet countryside location, yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. Moor Hall has remained family owned and operated for over 50 years, and I am delighted that you love the hotel’s unique charming atmosphere, and consider the jewel in...

Reviewed 1 week ago via mobile

13th year visiting Moor Hall for a family spa break. Had a fantastic time as always. 6 girls with high expectations so not easily pleased 😌. Restaurant staff As always the service in the oak room was outstanding. The food was amazing and the team were very attentive. The restaurant staff set a very high standard for others to aspire...

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Helpful?
Thank mozchips123
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your loyalty to Moor Hall over 13th years, I am delighted that you continue to be impressed by the attentive service and delicious food offered in our fine dining 2 AA Rosette Oak Room restaurant. The kitchen and restaurant teams are thrilled to receive your comments. I am sorry that your party were inconvenienced by the absence...

Bristol, England, United Kingdom
Reviewed 1 week ago via mobile

Purpose of going to this hotel was to see where my great Grandparents were living during the war. Stay was ok, but I did expect better from this class of hotel. Had sandwiches for lunch which weren't great and they couldn't even use a proper joint of beef for the sandwiches and instead gave you packet beef. The carvery was...

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Thank DowningW
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

I hope you enjoyed your visit to the area to see where your Grandparents lived during the war. As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard, and I am sincerely very sorry that we failed to meet your expectations on this occasion, and I do hope...

Sutton Coldfield, United Kingdom
Reviewed 1 week ago via mobile

We had an amazing, afternoon tea at moor hall! 100% we would book for this 5 star experience again! So many hotels get this simple service, completely wrong. So, we were so thrilled to have such a great afternoon. We were blown away by the quality of food, the room (very cosy) and the service we received. I felt compelled...

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Helpful?
Thank idnef
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your very kind words. I am delighted that you had such a great experience and will be sure to share this with the team who will find your praise extreamly motivating and rewarding. We look forward to welcoming you back to the hotel in the near future.

Birmingham, United Kingdom
Reviewed 1 week ago

We held a party here for 20 guests on Sunday. Just wanted to say how attentive the Staff in the Oak Room Restaurant were especially Xavier and Pedro.The food and ambience were excellent. Also a big thank you to Angela in the bar who was also so professional and attentive. Thank you again see you all soon.

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Helpful?
Thank Derek C
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for choosing to dine in the Oak Room Restaurant. I am delighted that you had an exceelnt experience. I will share your great feedback with Javier, Perdro and Angie. We look forward to welcoming you back to the hotel soon.

Reviewed 2 weeks ago via mobile

As a businessman who travels throughout Britain each week I was looking forward to my stay. Unfortunately the room and services were a real let down. Whilst the staff were civil I get better customer service in a holiday Inn. The room was extremely tired along with the furniture and carpet. The mattress is older than me an was stained....

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Helpful?
Thank mrpdoll
Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review

Thank you for taking the time to write a review and for choosing to stay at Moor Hall Hotel and Spa. I am sorry that you were disappointed with your experience. We have a continuous refurbishment programme in place and have been investing large amounts of funds back into the hotel. Sam Goss the General Manager would be delighted to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 

Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Golf Club Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: $124 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Family Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
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Questions & Answers

Here's what travellers have asked, with answers from Moor Hall Hotel & Spa, BW Premier Collection staff and other travellers.
10 questions
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Birmingham, United Kingdom
Brighton, United Kingdom
2 months ago
Reading, United Kingdom
2 months ago
Romsey, United Kingdom
3 months ago

See all questions (10)

Questions? Get answers from Moor Hall Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an allergy DONOT eat here.”
 of 5 bubbles 658johnw, 21 Mar 2017 | Read review
“Only there for lunch”
 of 5 bubbles scruffdaisy, 21 Mar 2017 | Read review
“we booked a twin room (74) and had twin double beds and goregous view!”
 of 5 bubbles emiekimbo, 6 Mar 2017 | Read review
“Don't bother”
 of 5 bubbles cressp2014, 25 Feb 2017 | Read review
“Go elsewhere”
 of 5 bubbles SADDL3R, 13 Feb 2017 | Read review
5 of 5