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The Crown Spa Hotel

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4,508 Reviews from our TripAdvisor Community

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Showing 4,500: English reviews
Tamworth
Reviewed 22 August 2016

The hotel is in an excellent location in Scarborough with great views of the sea. The rooms were well appointed and very clean and furnished to a high standard with friendly staff! Due to eating out both nights, we didn't make it down to breakfast but the bar area is nice albeit prices are high like any large hotel! The...

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Helpful?
Thank elainecK2974OG
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to write a review and may I am always disappointed when a customer leaves the hotel not having had an enjoyable stay. I would always recommend booking direct to qualify for our advantages package which includes free Wi-Fi 24/7 along with discounts on food, spa treatments and other...

York,
Reviewed 22 August 2016

Excellent service from the minute I rang to make my initial booking. This hotel had clearly upped its game in customer service and made every effort to be helpful and efficient. Our room was so beautiful with the way it had been designed and complimenting the original features. We had a beautiful weekend and couldn't fault the hotel. Scarborough is...

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Thank Janet J
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave such a positive review. I am always delighted when a customer leaves the hotel having had an enjoyable stay. I will pass on your positive comments to both the staff and management who I know will be delighted we have another satisfied customer. I do hope...

Harrow
Reviewed 22 August 2016

Thanks for a grest holuday. Excellent room good service all round and a warm friendly wellcome from reception. Needed help a couple of times and reception was happy to help. Spa was excellent and gym well eqipped. Bar prices reasonable

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Thank martinwP7373GA
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave such a lovely review, I am always pleased when a customer leaves the hotel having had an enjoyable stay. I will pass on your positive comments to both the staff and management who I know will be delighted we have another satisfied customer. I do hope...

Reviewed 22 August 2016

Parking for this hotel was a lottery which we luckily won, but I don't know if everyone was as lucky. You have to find a slot in the streets around the hotel to use your parking disc. Once parked the room was quite cramped which surprised us considering we had booked a king comfort room. Comfort was missing too with...

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Helpful?
Thank HeatherGManager
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave a review. I am always disappointed when a customer leaves the hotel and is not totally satisfied. My apologies that your room was not as you would have expected, we call each room on the day of arrival with a satisfaction check, if a customer isn’t...

Hartford cheshire
Reviewed 22 August 2016 via mobile

We like this hotel , we have stayed several times before and have no complaints regarding the staff , housekeeping or bar staff - but please please upgrade the beds - we stayed in a penthouse floor room with sea view at over £150 a night excluding breakfast and the bed was very small and uncomfortable- surely a king /...

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1Thank Liz H
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave a review. I am always disappointed when a customer leaves the hotel and is not totally satisfied. The hotel has an annual bed audit and beds are replaced on a regular basis, I have looked into the hotel log and can see no complaints regarding this...

London
Reviewed 22 August 2016

The spa facilities were great but the room was very disappointing. Cleanliness was an issue as there were cobwebs on the lights. The bed was quite small and the mattress uncomfortable. There was also a strange humming sound in the room which made sleeping difficult.

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Thank floraf169
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave a review. I am always disappointed when a customer leaves the hotel and is not totally satisfied. Your room should have been clean and presentable on arrival and a satisfaction check made within the first hour so that any issues can be resolved, if this was...

Helensburgh, United Kingdom
Reviewed 22 August 2016

everything with the hotel is great with the exception of the restaurant. left waiting to be seated which i do not mind if acknowledged but was not. There was a mix up of menus which meant i was given a meal i would not have ordered, with a junior member of staff left to try and tell me i had...

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Thank mkb449
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave a review, I am always disappointed if a customer is unhappy with any aspect of their stay. I do hope that you brought your concerns to the duty manager during your stay giving us the opportunity to look into your complaint, we call all rooms on...

Halifax, United Kingdom
Reviewed 22 August 2016

The hotel is lovely swift checkin, we had been upgraded when we got there,which was a nice surprise,but sadly there is no atmosphere, in the bar area, on s night so didn't feel relaxed and people kept themselves to themselves,

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Thank Losnspud
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave a mostly positive review. I am always disappointed when a customer leaves the hotel and is not totally satisfied. We have a very diverse mixture of clients many of whom are on business and do often sit quietly working in the lounge, my apologies if this...

Kingswinford
Reviewed 22 August 2016

We had a fantastic stay at the Crown Spa and are already planning a return! The staff were polite, courteous, professional and welcoming. Our twin room was lovely and had lots of character. Loved the fireplace and the vestibule area which made the room seem more spacious. The hotel is in an amazing location and a few minutes walk from...

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Helpful?
Thank stephaniedR9393OD
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave such a lovely review, I am always pleased when a customer leaves the hotel having had an enjoyable stay. I will pass on your positive comments to both the staff and management who I know will be delighted we have another satisfied customer. I do hope...

Coventry
Reviewed 22 August 2016

Excellent hotel, Friendly staff Bar staff were very friendly and the cocktails were the best we have had Room was excellent value for money immaculately clean Will definitely be returning and recommending to friends and family

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Thank nikkij645
crownspahotel, General Manager at The Crown Spa Hotel, responded to this review

May I first of all say thank you for taking the time to leave such a lovely review, I am always pleased when a customer leaves the hotel having had an enjoyable stay. I will pass on your positive comments to both the staff and management who I know will be delighted we have another satisfied customer. I do hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 

Additional Information about The Crown Spa Hotel

Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Price Range: $112 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
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Questions & Answers

Here's what travellers have asked, with answers from The Crown Spa Hotel staff and other travellers.
13 questions
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Questions? Get answers from The Crown Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the romms we have used are excellent”
 of 5 bubbles 790stepheng, 27 Mar 2017 | Read review
“5th floor have TV's in the bath - best rooms.”
 of 5 bubbles laurenbhaduri1, 15 Mar 2017 | Read review
“Sea View room is stunning”
 of 5 bubbles 1234savage, 14 Mar 2017 | Read review
“We stayed on the back it didn't have see view but was nice and quiet , also their is a spa”
 of 5 bubbles karensH7697PO, 11 Mar 2017 | Read review
“Go for a sea room , and balcony if you're going when it's warm!.”
 of 5 bubbles SallyWatford, 8 Mar 2017 | Read review
5 of 5