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Holiday Inn Basildon

Orbitz.comUS$80*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$187*
US$80*
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US$96*
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Holiday Inn Basildon
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499 Reviews from our TripAdvisor Community

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Showing 471: English reviews
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London, United Kingdom
Reviewed 1 week ago NEWvia mobile

We stayed at this hotel for one night whilst attending a wedding at the same venue. It took a long time to both check in and check out as the reception staff were more concerned with the phones than the guests physically at the hotel, and the £10 per night parking seemed a bit steep seeing as it is located...

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Helpful?
Thank Kirsty H
Clevedon, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed here for 1 night, friendly staff, room was what you would expect and clean. We loved having a massive choice of restaurants on our doorstep, and we even visited cineworld which was great! We both slept very well and enjoyed the varied breakfast in the morning.

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Helpful?
Thank michhill1
About Hotel's Favourite Review
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review - I am pleased that you found the hotel to be suitable for your short trip to Basildon and enjoyed the facilities close by on Festival Leisure Park. All feedback is vital for us here at the hotel as it enables us to make the right choices for our guests in the future....

newcastle
Reviewed 1 week ago via mobile

Visited the Holiday Inn for 2 nights. For a family wedding. The hotel is very dated. Could do with modernising. The view from our room was nice. The staff were friendly and professional. This hotel ok for a very short stay.

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Helpful?
Thank JacqfNewcastle
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review - I am pleased that you found the hotel to be suitable for your stay in the area recently whilst attending a family wedding. All feedback is vital for us here at the hotel as it enables us to make the right choices for our guests in the future. We do hope to...

Warrington, United Kingdom
Reviewed 2 weeks ago via mobile

Check in was quick and efficient, friendly staff and then......only one lift working and has been out of order for a week. The room was small and tatty with stained carpets, stained ceiling filthy windows and chipped paint. The mattress is very soft and worn. Not what you expect for the money! The restaurant doesn't open so if you want...

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Helpful?
Thank Phill T
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your review. Please accept my apologies for the shortfall in service delivered to you during your stay - it is always disappointing to learn that a guest has left the hotel unsatisfied. I have spoken with both Department Managers in relation to your comments, and both, of course, would like to be associated with my...

Essex, United Kingdom
Reviewed 2 weeks ago via mobile

I must state that I did not spend a night at this hotel or use the bar or restaurant, so cannot comment on those, but was on a course in one of their meeting rooms. I arrived promptly and went to reception where the guy was very helpful. The bathroom facilities near the bar were very clean. The meeting room...

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Helpful?
Thank Stephen B
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review

Dear Guest Thank you for your recent review. We are not aware that any of the heating facilities in our meeting rooms are faulty but will of course re-check following on from your feedback. Please accept my apologies for any difficulty we may have caused. Thank you again for your feedback. Regards Kevin.

Reviewed 4 weeks ago

I stayed here for 2 nights when i had training in the area. I had to asl to change rooms as for some reason, i was given an adjoining room with someone else. Windows seem very thin as the noise from outside kept me awake all night. I understand there is clubs etc around but then the windows need triple...

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Helpful?
Thank Charmedkylie
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Hello Charmedkylie, Thank you for staying with us and taking the time to express your thoughts and concerns. I regret to read that you perceive the noise level in the property too high. Our guest's comfort remains a priority and I am sorry for letting you feel otherwise. I have shared your comments with hotel management, who responded with genuine...

Billericay, United Kingdom
Reviewed 4 weeks ago

they have introduced these crooks called parking eye you can not see the damn warning sign at night £100 fine if pay quick its £60 i rang holiday inn explained my situation but no joy i been robbed for parking 2.5 hours in future will go elsewhere have held many meetings with colleagues there have used there services for years...

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Helpful?
Thank alicapone69
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear alicapone69, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very...

Swindon, United Kingdom
Reviewed 4 weeks ago via mobile

This hotel needs a total revamp. the minute you leave reception the carpets and doors are filthy. We got to our room(202) , as soon as the door was opened we were greeted by a stale smell. The bed was damaged and the mattress had seen much better days! There was mould on the bath and marks on the walls...

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1Thank billporter2
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear billporter2, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding the condition of the room you were given. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback...

London, United Kingdom
Reviewed 4 weeks ago via mobile

I have stayed in this hotel for one night while on a business trip. I had a lake view room which was a pleasant surprise. The hotel is situated behind the shopping park so there was some noise during the evening. The room itself was ok, there was a desk with comfy chair for work and also an arm chair...

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Helpful?
Thank Aleksandra P
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear Aleksandra P, Thank you for staying with us during your business trip and taking the time to provide feedback. It is wonderful to read that you found our hotel room view to be wonderful and the comfy chair as well as the bed commendable. Although I am sorry if the noise levels you encountered was disturbing and if the...

London
Reviewed 18 April 2017 via mobile

I booked this hotel online through the IHG website approx. 4 weeks in advance of my stay. I booked 2 rooms with two double beds in each room and 4 adults per room, so if you do the math, that equates to 8 adults in total across all 2 rooms. The reservation cost was confirmed at £86 per room online...

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Helpful?
Thank RKK1
IHGService, Guest Relations Manager at Holiday Inn Basildon, responded to this review

Dear RKK1, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience, especially with the billing issues and level of service you have received. I would love the opportunity to regain your faith in our hotel and discuss your stay in further details. We have sent you a private message to obtain...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Basildon is located on the Festival Leisure Park set in its own grounds overlooking a picturesque garden and fishing lake. The Holiday Inn Basildon is 0.5 miles from CNH tractor plant and 3 miles from Ford Motor Company research centre. We are only 40 minutes from Stansted Airport and 8 miles from the M25 Jct.29 with easy access to Lakeside and Bluewater shopping centres. The Holiday Inn Basildon bedrooms have high speed internet access and are air-conditioned. Family and accessible rooms are available. Meeting rooms and public areas have WIFI. We offer an extensive menu served daily in our lounge and 24 hour room service. The Holiday Inn Basildon is a popular venue for meetings in the Academy Conference centre. The Holiday Inn Basildon also caters for banqueting events including dinner dances and weddings in our suites which can cater for up to 220 guests and has ample free parking, including accessible parking. The Festival Leisure Park adjacent to the hotel boasts a wide choice of restaurants, nightclubs and leisure activities, including a 10 screen cinema and bowling alley. As one of our guests at the hotel you can take advantage of complimentary one day passes to the Fitness First gym that is a two minute walk from the hotel. The hotel offers leisure packages:- shopping, family and honeymoon. Kids Stay and Eat Free* making Holiday Inn Basildon an ideal location for a family short break. ... more   less 

Additional Information about Holiday Inn Basildon

Address: Waterfront Walk, Festival Leisure Park Cranes Farm Road, Basildon SS14 3TJ, England
Region: United Kingdom > England > Essex > Basildon
Price Range: $107 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Basildon staff and other travellers.
5 questions
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Eastbourne, United Kingdom
10 months ago
Eastbourne, United Kingdom
10 months ago
over a year ago

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Questions? Get answers from Holiday Inn Basildon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room with lake view .... not car park.”
Far2G0, 14 Apr 2017 | Read review
“Away from the lifts.”
martincJ4671NE, 13 Mar 2017 | Read review
“Ask for a room facing the lake as quieter.”
dougal63, 12 Mar 2017 | Read review
“No comparison to make .”
AndrewJ284, 5 Dec 2016 | Read review
“Ask To See The Room.”
J192QOmichaelg, 12 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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