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Totally and utterly customer focused staff who cannot do enough to make any visit give you a piece of paradise: it is a pleasure to come here for a gruelling exercise experience because the staff are awesome. Thanks to Phil and team, every day.
My friend and I visited for the Girls Night In package. We used the facilities in the spa and booked additional treatments. We stayed in the hotel after. The spa is lovely really relaxing and the hotel was beautiful. The staff in both the spa...More
Well from the moment I arrived Saturday 7th July 2018 (World cup so I remember !) The staff could not do enough. The Manager who looks like David Tennant (oops name forgot) is just the most helpful lovely fella who couldnt do enough and offered...More
My friend and I needed a real rest after working so hard on a 150 year celebration. We booked on line for a day in Cottons Spa and pool area. We were so, so amazed at how we were treated during the day. The hot...More
We stayed for one night only as attending a wedding close by. We asked if the room was ready when we arrived so we could change and although it was, we were charged £20 extra to use it. The paint was peeling under the window...More
Response from CottonsHotel, General Manager at Cottons Hotel & SpaResponded 1 week ago
Thank you for your feedback.
I have personally checked the room you stayed in and have spotted some flaking paint by the window, the blades of the blinds that are tarnished. Both issues have now been rectified, please accept my apologies for this....More