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Cottons Hotel & Spa

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Traveller (434)
Dining (68)
Room & Suite (49)

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About

#4 of 7 hotels in Knutsford
Location
Cleanliness
Service
Value
A great location in the heart of Cheshire, yet with easy access to Tatton Park and the quaint village of Knutsford. Or if you’re flying further afield Manchester Airport is a short drive. Relax in the cosy bar with a wood burner or head out and make the most of the sun on the outdoor terrace. The first-class spa has a 13m pool, treatment rooms and an outdoor hot tub along with a gym and activity studio. Guest rooms are contemporary and stylish with local artwork featuring throughout. Part of The House of Daniel Thwaites collection.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Mid-range
Languages Spoken
English
4.0
4.0 of 5 bubbles1,605 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Cottons Hotel & Spa garners mixed feedback from its visitors. While the staff's friendliness often receives commendations, guests have criticized the hotel for not providing good value for money, noting the steep prices for food and services alongside outdated facilities. The spa amenities are a topic of contention; some guests find them relaxing, yet others are disappointed with the maintenance and overcrowding. Room experiences also vary, with several guests finding them to be dated and unclean, contrasting with those who report satisfactory conditions. Despite these issues, the hotel's atmosphere is sometimes described as cozy, particularly the bar area.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Underwhelming
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MarieSunshine04 wrote a review Dec 2023
Chester, United Kingdom19 contributions12 helpful votes
I stumbled upon this amazing hotel through a spa-break website and have been coming here for a weekend spa break with a friend for the second time now! Located just 15 minutes away from Manchester airport and 5 minutes away from the beautiful Tatton Park, this hotel is the ideal location to relax and rejuvenate. The spacious and calm bedrooms, delicious food, and access to the swimming pool make it a perfect retreat. And let's not forget the amazing Caudalie spa that offers a full body massage and facial package!
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Dec 23, 2023
Dear Valued guest, Thank you so much for your fantastic review of our property. I was so thrilled to read that you have been able to make the most of your stay and i really look forward to welcoming you back again soon. Kindest regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike P wrote a review Dec 2023
Chester-le-Street, United Kingdom65 contributions39 helpful votes
Tremendous staff..teally helpful and kind. We were attending a friends funeral and we were so touched by the kindness of the staff. The room itself was also excellent. Didn't use the restaurant but we fid have a couple of beers in the bar. Very expensivebut no.matter.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Dec 23, 2023
Dear Guest, Thank you for taking the time to leave a review on your recent visit. I am so pleased that our team looked after your party well and i hope that we will have the opportunity to welcome you back for visit in the future. Kind Regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Young and disabled wrote a review Dec 2023
Derby, United Kingdom55 contributions69 helpful votes
+1
This is our second visit to Cotton’s, after a reasonable visit last with a few niggles we decided to give them a second chance. This year was a big one for us as it was our 10th Wedding Anniversary. My initial booking was a bit of a struggle as we had to make two bookings to get the best deal as recommended the previous year. Yet for some reason these bookings weren’t joined together, the meal and treatment times we chose weren’t noted despite this being discussed at the time of booking. We were also staying with our dog in a dog friendly room, on arrival they had no idea that the two bookings were joined, the dog would be with us for the full stay, somehow they assumed the dog was coming to us the next day, so no dog bed, biscuits, towel, bags or bowl were in the room, they
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Dec 23, 2023
Dear Guest, Thank you for speaking with me today regarding your recent stay. I am so sorry that your experience on the whole was not the best and a lot of individual things effected your stay on the whole. Our conversation will be discussed with our team along with your review. Your feedback helps us ensure that further training is provided and helps us make any required improvements. It was lovely to have the chance to discuss this with you. I hope that we have the opportunity to welcome you back again soon. Kindest Regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael N wrote a review Dec 2023
Cheadle Hulme, United Kingdom4269 contributions333 helpful votes
Went for a Christmas lunch function. Car park was exceedingly busy even thought there were guides in place. Reception area around bar on first floor was confined and thus congested with ~100 guests. Food was excellent, hot and tasty but it took 2.5 hours to serve 3 courses. Coffee took a further 30 mins to arrive and to put it mildly it was grim. Otherwise staff were pleasant and the amenities used were good.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Dec 23, 2023
Dear Guest, Thank you for your review of your recent Christmas party stay. I am pleased to read that you had a great evening and the food was excellent. Your comments regarding the coffee will be discussed with the team and if required further training will be given. Despite the coffee i hope that we will the pleasure of welcoming you back again soon and hopefully give you a better coffee at your next years Christmas party. Kind regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne S wrote a review Dec 2023
1 contribution
Bar and restaurant were cold. Had to wait almost an hour for 4 coffees in the bar. Food offering in the restaurant was average and expensive. Toilets didn’t seem very clean and were difficult to flush. We most certainly won’t be visiting again.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Dec 23, 2023
Dear guest, I am so disappointed to read your review of your recent visit. Unfortunately we did have a technical difficulty with the heating units in the bar/ restaurant area due to a cold snap. We were able to rectify this very quickly however i am sorry to see that you were effected during your stay. Your comments will be discussed with our team and help us identify areas that require improvements. I hope that we will have the opportunity to welcome you back again so that you can see how your feedback has helped us make those improvements. Kind Regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paula D wrote a review Nov 2023
1 contribution
Terrible....when I turned up I had high expectations. Unfortunately this did not last long. Our room was not cleaned, hair on bed, bin still full of previous guests rubbish including their hair! No glasses/water/coffee/biscuits. Bathroom was dirty not cleaned no toilet roll, mould in bath. Complained twice, no-one came, finally saw a member of staff and asked them to empty our bin and showed them our room. They said we could change rooms but it was too late and we were going to dinner. No apology. As we walked to dinner there were plates glasses, uneaten food outside lots of doors. Staff were just walking past and not clearing. A milk dispenser was on our floor and was overflowing either spilt stale milk. The hygiene of this hotel is way below average. Dinner was good but the
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Jan 30, 2024
Dear Guest, Thank you for taking the time to let us know about your recent stay. I am sorry to read that it wasn’t the most positive one. Whilst I wish you had a better experience, we will use your comments to improve and ensure we deliver a better standard in the future. All feedback is actively used to ensure improvements are made. I hope that we have the opportunity to welcome you back so that you can see how your comments have helped us in making those improvements. Kind regards Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomson Travels wrote a review Nov 2023
Glasgow, United Kingdom49 contributions10 helpful votes
Welcoming staff, professional bar staff, late bar. Didn't use Spa but believe it's 1st class...Good breakfast, but like all hotels these days, a bit on pricey side, but beautifully cooked & presented. Knutsford is £5 taxi away, loads pubs, bars, restaurants but not on a Monday night, quiet a few closed, but that's everywhere these days.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Dec 23, 2023
Dear Guest, Thank you for your lovely review of our property. I hope that we are able to welcome you back again in the not too distant future. Kind Regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah C wrote a review Nov 2023
1 contribution
Wouldn’t kennel a pet here, appallingly bad customer service, rooms were not cleaned, other person’s clothes still in the first room, didn’t get what was advertised in the package and moved rooms twice, someone had left old milk in the fridge in the third room. Avoid at all costs. Not even so much as an apology.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Jan 30, 2024
Dear Guest, Thank you so much for leaving feedback on your recent stay. I am sorry to read that you had numerous issues throughout your stay and that you felt it was not handled as it should have been. I will look in to your comments and ensure that the issues you have had are addressed with our teams. Although, on this occasion you have left dissatisfied, i would greatly welcome the opportunity to welcome you back in the future so that you can see that your experience was not our usual standard. Kindest regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David Singleton wrote a review Oct 2023
Wincham, United Kingdom3 contributions
Way too expensive ! Stayed for overnight for anniversary. Room was adequate, I wouldn't write home about it, box standard. I think where it is located and from the outside looks more than it is, and probably why so expensive. It does have a cosy bar with wood burner and a outdoor terrance, but was too cold to sit out. Excellent spa and good pool was good, water was a nice temperature.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Jan 30, 2024
Dear Guest, Thank you for taking the time to provide feedback on your recent experience with us. I am sorry to read that although overall it looks as though you had no issues and enjoyed the spa facilities that we have fallen short of your expectations. Your comments will be discussed with our team to see what improvements could be made to help us for the future. I hope that we will have the opportunity to welcome you back again in the near future. Kindest regards, Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo A wrote a review Oct 2023
1 contribution
On arrival (3pm, when we were told to arrive) we were told we had to wait 30 minutes. Not a great start as we litterally just had to sit there but not the end of the world. We were then disappointed to find the spa and pool area was completely over filled. Kids everywhere. No available places to sit (apart from outside) never any room in the jacuzzi. Not relaxing really being in outside jacuzzi which you have to wait ages for, to then be with all the big bins just behind you either. I guess we would have had some time in spa with out kids splashing everywhere if weren't delayed at check in. 11am to 4pm is an inappropriate time for adults only, if you staying for one night. The bedroom was not clean. Coffee mugs hadn’t been touched and bathroom had staines all around the
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cheryl Clough, Guest Services / Front Office at Cottons Hotel & Spa
Responded Jan 30, 2024
Dear Guest, Thank you for taking the time to let us know about your recent experience. I am sorry that it did not meet your expectations. Unfortunately our check in times are from 3pm as we can not always guarantee that our rooms will be ready for a specific time, although we do aim for 3pm there are sometimes unavoidable delays. I am sorry that this effected your stay. Whilst I wish you had a better experience, all feedback will be discussed to help us balance the expectations of all of our guests. I hope that we will have the opportunity to welcome you back so that you can see how you have helped us drive any improvements. Kind regards Cheryl Clough Head of guest experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Knutsford area.
PRICE RANGE
C$137 - C$211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cottons hotel and spa, cottons hotel knutsford, cotton hotel knutsford, cotton knutsford
LOCATION
United KingdomEnglandCheshireKnutsford
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Cottons Hotel & Spa - UPDATED Prices, Reviews & Photos (Knutsford, England) - Tripadvisor