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The White Swan Hotel by Compass Hospitality

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The White Swan Hotel by Compass Hospitality
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396 Reviews from our TripAdvisor Community

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There are newer reviews for The White Swan Hotel by Compass Hospitality
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Showing 392: English reviews
London, United Kingdom
Reviewed 28 November 2015 via mobile

This hotel is great for the warm, friendly staff who work there. From our arrival onwards I was impressed with all staff members we encountered there. The breakfasts are hearty with a good selection of things to chose from. Our room was a touch on the dated side decor wise and the weekend we visited was quite cold which made...

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Helpful?
Thank Helen H
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you for your lovely 4* review. I am delighted that you found the staff to be warm and friendly as this is what we pride ourselves on here at The White Swan Hotel. I am also delighted to hear that you enjoyed your breakfast experience with us. We hope to welcome you back to the Hotel in...

London, United Kingdom
Reviewed 15 November 2015 via mobile

I have stayed at several hotels in my working life. Although they are of a higher quality the service does not compare. I would especially like to mention a young,cheerful woman named Amanda on breakfast duty. Excellent service, nothing a problem and always with a smile. Thank you

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Helpful?
2Thank tgffvjikm
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you very much for awarding us with a 4* Trip Advisor rating. Your feedback is very welcome, Amanda has seen your review and is delighted with your comments!

Reviewed 12 November 2015

Wonderful period hotel in the centre of town with secure parking. The rooms have been renovated to a very comfortable standard - the bathrooms are the usual hotel bathroom with shower over a bath. Our stay got off to a wonderful start due to the warm welcome from competent and friendly staff. The breakfasts were wonderful. Highly recommended.

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Helpful?
Thank Mary P
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you very much for taking the time to write a review on Trip Advisor. We really appreciate you awarding us with 4 stars. I am really pleased you found the rooms to be comfortable, the staff to be welcoming and the breakfast good. We look forward to welcoming you back to The White Swan Hotel.

Chippenham, England, United Kingdom
Reviewed 9 November 2015

Good period style hotel with friendly, helpful staff. Extremely handy for Halifax town centre and amenities. The rooms were spacious and looked like they had recently been refurbished. Good choice at breakfast and also has an Italian restaurant located in the basement which was also of a good standard. Car parking on a first come, first served basis @ £7...

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Helpful?
Thank sorb123
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, It is always good to hear when our guests have had a good stay, and the staff are appreciated. Your feedback is very kind and I will ensure all departments are aware of your comments. If you are back in Halifax we would be delighted to welcome you back.

Cambridge, United Kingdom
Reviewed 9 November 2015

Was greeted in an excellent friendly manner on Friday afternoon and my car was parked in a safe place and was ready for my departure the next day right outside the hotel. As I said the first impression created was excellent. The room was perfect with a new walk in style large shower, lovely firm bed and every thing was...

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Helpful?
Thank Darren D
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you for taking the time to write such an indepth, lovely 5* review. As we pride ourselves on our customer service and quality of breakfast I am delighted these lived upto expectation. I am pleased you found the location and our car park of use. Along with enjoying the comfort of the bedroom. It's lovely to hear...

Yorkshire,England
Reviewed 8 November 2015

Briiliant stay at this hotel made better by the excellent personal service of the friendly staff. Check in was certainly with a smile; the room was very comfortable and exceedingly quiet and the breakfast was lovely. A real gem of a place.

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Helpful?
Thank tuckerbag
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you for such a thoughtful 5* review. Your comments are extremely welcome and I am sure the staff will be delighted to hear them too. It's great that you found the room to be comfortable and quiet. Also that you enjoyed the quality of breakfast. We would be delighted to welcome you back if you are in...

Weston-super-Mare, United Kingdom
Reviewed 2 November 2015

stayed here many times always been very good. but now the hotel is charging £7 for parking. not a good idea, please reconsider this charge. otherwise as usuall a very good stay. the staff are really good and helpful

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Helpful?
Thank tonyandsue3
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear guest, Thank you for your lovely 5* review and your loyalty. I will pass on your kind words to the staff. With regards to parking we take on board your concerns. We hope to see you again in the future.

Newcastle upon Tyne, United Kingdom
Reviewed 1 November 2015 via mobile

I have been here for a week on business and have returned for second week. The hotel is very dated and in need of a bit of tlc. Asked to change rooms because of a wobbly loo and noise outside. Was told there was none available but when I said I would pay for an upgrade remarkably one was found....

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Helpful?
2Thank Diane L
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, I am truly sorry you are not enjoying your stay with us, We are glad you liked your complimentary upgrade to the superior room on your first stay. Unfortunately when you asked for an upgrade on check in this week, as explained this wasn't available for the full duration of your stay. You were offered the upgraded rooms...

Sheffield
Reviewed 30 October 2015

Nice and very kind staff but it's a pitty that the rooms are not great, some beds are just too soft you feel like sinking in it, problems with hot water sometimes. Could be better. The gym is just a converted bedroom with a treadmill, bike and boxing bag (which I appreciate) but there should be a cctv there, can...

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Helpful?
Thank Umit_Kose
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you for writing your thoughts on your stay with us. We are really grateful for your feedback and will certainly pass on all your comments. We have recently had new owners and are looking into the initial refurbishment necessities with the area manager. As we pride ourselves on our customer service I am delighted the staff maintained...

London
Reviewed 30 October 2015

The service when checking is was very good, paid to get the car in the car park and they did that for us. The room was a good size as was the bathroom, though the fixtures a little tired. It was a little noisy too. In the middle of the night around 3am the phone rang to tell us the...

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Helpful?
Thank syh1
Colin L, General Manager at The White Swan Hotel by Compass Hospitality, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on your recent stay with us. I am truly sorry regarding the situation with the car. I spoke to the staff member on duty and he was extremely apologetic. It's great to hear you found the room to be spacious and check in service good. Once again please...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Dry Cleaning
Official Description (provided by the hotel)
The White Swan Hotel by Compass Hospitality is situated in the heart of Halifax. We offer free Wi-Fi, limited parking, a fitness suite and we are 5 minutes walk from the Lloyds office, and less than a 10 minute walk from the railway station. All bedrooms are bright and airy. They are individually decorated, and each has ensuite facilities, tea/coffee making facilities, a hairdryer and flat screen televisions with satellite channels and Freeview. The Superior and Executive rooms also have modern bathrooms. Guests can enjoy a traditional Full English breakfast each morning, with lighter options also available. There is an authentic Italian restaurant. It offers fresh pastas, pizzas and steaks, and there is also a cosy lounge bar. The White Swan is within a 20 minute drive of the Calderdale Pennines and Bradford is just 10 miles away ... more   less 

Additional Information about The White Swan Hotel by Compass Hospitality

Address: Princess Street, Halifax HX1 1TS, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Halifax
Price Range: $70 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The White Swan Hotel by Compass Hospitality 3*
Number of rooms: 40
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Also Known As:
White Swan Hotel
Hotel Style:
#1 Best Value Hotel in Halifax
#4 Business Hotel in Halifax
#4 Romantic Hotel in Halifax
#5 Family Hotel in Halifax
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a room at the front of the hotel and heard no noise from the street at all”
26margaretd, 18 Apr 2017 | Read review
“At the back, top floor, best at present!”
Hamptonbeaver, 9 Mar 2017 | Read review
“Room 106 has a huge bathroom and separate living area plus does not overlook the road.”
SteveJ540, 19 Dec 2016 | Read review
“Room away from from of hotel.”
Hamptonbeaver, 25 Nov 2016 | Read review
“They will also accept dogs.”
399maureenw, 2 Sep 2016 | Read review
5 of 5