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Eden House Hotel

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275 Reviews from our TripAdvisor Community

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Showing 275: English reviews
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Grantham, United Kingdom
Reviewed 1 week ago via mobile

As the social secretary for The Belvoir Triathlon Club I was looking for somewhere to hold our end of season awards night , as a club based in Grantham and having over 100 members not many places can host such an event as they don't have the room . The staff were fantastic and the food was delicious , a...

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Helpful?
Thank neal4byway4
VickiatEdenHouse, Manager at Eden House Hotel, responded to this review

HI Neal, Thank you for your very kind review. It was a pleasure hosting your event and I'm delighted that you all had such a fantastic time. Your comments have been passed onto the whole team who are really happy that everyone enjoyed the night We look forward to seeing you again soon. Kindest regards Vicki and the team

skipton
Reviewed 2 weeks ago

our room had been reburbished but the windows were grotty the shower was over the bath and had no mat hence it was a death trap we stayed for 3 nights and on the second day when we returned to our room [late as we had been to a party] we found that the room had not been serviced. on...

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Helpful?
Thank philip b
VickiatEdenHouse, Manager at Eden House Hotel, responded to this review

Hi Philip, Thank you for your review. I'm sorry that the room didn't meet our usual standards and that our house keeping team missed a 'service' on one of the days. I see that you were compensated on departure for this and am sorry that this was not enough to make up for our oversight. Please contact me directly at...

Cardiff, United Kingdom
Reviewed 3 weeks ago

Stayed here for one night on Saturday 25th March, meeting up with friends for dinner. Main reason I booked this hotel was for a ground floor room as both my husband and myself have mobility issues and in particular difficulty with stairs. Booked ground floor room and table in restaurant by phone. On arrival we were told we had a...

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Helpful?
2Thank Choc-queen374
VickiatEdenHouse, Manager at Eden House Hotel, responded to this review

Hi There, Thank you for taking the time to speak with me last week regarding your recent stay. I have e-mailed you my direct contact details for future bookings with us. I look forward to welcoming you back soon. Kindest regards Vicki and the Team

Grantham, United Kingdom
Reviewed 4 weeks ago via mobile

Met up with some old friends for afternoon tea. What a lovely place to spend a relaxing afternoon! Friendly, attentive service. Great selection of sandwiches, cakes. Will definitely be returning and bringing my Mum and Dad for a treat!

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Helpful?
Thank Skillington66
VickiatEdenHouse, Manager at Eden House Hotel, responded to this review

Hi There, Thank you for taking the time to leave such a lovely review. I'm delighted that you found the service friendly and attentive and that you enjoyed your afternoon tea. It would be lovely to see you again soon. Kindest regards Vicki and the Team

Melton Mowbray, United Kingdom
Reviewed 4 weeks ago

I went for afternoon tea with some friends to this Lovely refurbished hotel, friendly staff was made to feel very welcome. Afternoon tea was lovely and I would recommend other people to try it out. We will be going back.

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Helpful?
Thank smorgan19
VickiatEdenHouse, Manager at Eden House Hotel, responded to this review

Hi There, Thank you for your very kind review. I'm please that you had a lovely afternoon with us, and thank you so much for your very kind recommendation. We look forward to welcoming you back soon. kindest regards Vicki and the Team

Newark-on-Trent, United Kingdom
Reviewed 4 weeks ago

We had a mid-week lunch here in February 2017, and I would have said at the time that it was the best vegan lunch I've ever had in Grantham. So returning in March, we arrived with great expectations. Sadly, we were refused point blank anything beyond a snack meal of sandwiches, jacket potatoes or burgers! Reporting our recent experience, the...

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Helpful?
Thank Armchairgardener
VickiatEdenHouse, Manager at Eden House Hotel, responded to this review

Hi There, I'm really sorry that you were disappointed with your recent visit. Unfortunately on the day in question we were having essential maintenance work in the kitchen resulting in us only being able to serve a limited menu. I'm sorry that we cold not tempt you to stay with the extra dishes that we offered but do hope you...

Buxton, United Kingdom
Reviewed 4 weeks ago

Ample Parking,Warm Welcome and lovely updated Communal Decor.Room was Fine with lots of Extras.Wi Fi Works.Nice Staff.Excellent Diner and Breakfast.At the Price its hard to Fault.Convenient fot the TC.Would Stay Again....

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Helpful?
Thank Logan1975
Chris D, Manager at Eden House Hotel, responded to this review

Hi There, Thank you for taking the time to review your time with us. i'm delighted that you were happy with all aspects of your stay and hope to see you again in the near future. Kindest regards Chris

Newark-on-Trent, United Kingdom
Reviewed 13 March 2017

I attend a business networking group here each month and the venue is excellent. We have a comfortable meeting room with tea and coffee when we arrive and always a lovely buffet meal to finish. The food is always delicous, with all dietry requirements catered for and I am always tempted for seconds ! Highly recommend.

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Helpful?
Thank jilly20146
Chris D, Owner at Eden House Hotel, responded to this review

Dear Jilly Thank you for your kind and helpful review. We are pleased you find us a good venue for your meetings and that the food and service is of a high quality . Are team always try to please and we look forward to seeing you soon. Regards Chris Duggan Owner

newcastle upon tyne
Reviewed 1 March 2017

Stayed here for one night visiting family. Lovely hotel, currently being refurbished. Looked like the top floor hadn't been refurbished yet, carpet near window was 'yuk'. My wife said it looked like make-up. If you can't manage stairs, be warned this hotel has no stairs. Check in was quick, reception staff were very polite and helpful in explaining about the...

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Helpful?
Thank rushman1uk
Chris D, Owner at Eden House Hotel, responded to this review

Hello There Thank you for your kind and helpful review. Whilst it is desirable to book an upgrade for your breakfast it is still available on walk in basis it is cooked from fresh therefore takes a little longer. I will look into this as we should have served you better. The Refurb is coming along with only 6 rooms...

Reviewed 26 February 2017

Located in the library my family had a lovely meal. The staff was attentive and helpful. The various dishes were well cooked and served promptly. A good range of meals was available though the selection of drinks at the bar were limited. The vegetables for the main meal were just cooked but all freshly prepared & seasonal.

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Helpful?
Thank Steven R
Chris D, Owner at Eden House Hotel, responded to this review

Thank you Steven for your kind comments and we are pleased you and your family enjoyed your dining experience with us . We hope to see you again soon . Take care Regards Chris Duggan Owner

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly refurbished Eden House Hotel was originally a prestigious Hunting Lodge to the North of Grantham called Hotel Diana. It was extended and transformed into the Kings Hotel and stood unchanged for decades until 2014. The new owners, Chris and Theresa Duggan, have worked their magic to bring the original spirit of finesse, comfort and style coupled with the highest standards of dining back to this historic Hotel. Renamed the Eden House Hotel it offers a choice of two main restaurants, the brasserie and fine dining Victoria room. ... more   less 

Additional Information about Eden House Hotel

Address: 130 North Parade, Grantham NG31 8AU, England (Formerly The King's Hotel)
Region: United Kingdom > England > Lincolnshire > Grantham
Price Range: $95 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Eden House Hotel 3*
Number of rooms: 21
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Questions & Answers

Here's what travellers have asked, with answers from Eden House Hotel staff and other travellers.
6 questions
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Wimbledon
7 months ago
over a year ago
Holt, United Kingdom

Dear Theresa D

I’m sorry that my Trip Advisor review appears to have hit a nerve.

I assure you that none of our party has any connection with any of your perceived competition. I felt that my review was a well-balanced and accurate description of our evening and I did give you an ‘average’ rating which is considerably better than some you have been receiving. The individual couples in our family eat out regularly and, from fast food joints to Michelin starred restaurants, we know what our expectations are.

We were presented with your £10/£12.95 winter menu on the 2nd November and no mention was made that this was for a limited period only and would not apply to the evening we had booked. The price increase was not the main problem it was the fact that the menu was completely different to the original one and was unappealing to our party.

As for your staff saying there was no pleasing our party…. This is a complete lie. We were more than accommodating in the circumstances. We treated all the disappointments with good grace and humour. We were aware that you had Christmas parties in the function rooms and had no problem with that. In fact when the senior staff member was concerned that the music may disturb us we reassured her that it was no problem and that we were enjoying the music.

The ONLY inaccuracy in my review was that I got the number of lagers available wrong; you had three not one (Cider is not a beer and the cask ale was off on the night we visited).

If you read my other 60 Trip Advisor reviews you will see that I am always fair and honest and I have given honest feedback in the review and the comments above.

I wish you every success for the future.

Yours sincerely – WhineAndDine2

over a year ago

See all questions (6)

Questions? Get answers from Eden House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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paulsU8287KH, 2 Jan 2017 | Read review
“There are stairs to all floors; no lift. So you might want to choose the ground floor.”
michaelsF1135WP, 20 Nov 2016 | Read review
“We did not stay, only had a meal.”
martiandcolin, 6 Nov 2016 | Read review
5 of 5