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Newcastle Gateshead Marriott Hotel MetroCentre

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Newcastle Gateshead Marriott Hotel MetroCentre
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808 Reviews from our TripAdvisor Community

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Showing 795: English reviews
Workington, England, United Kingdom
Reviewed 6 days ago NEW

the room is well equipped with tea ,coffee, tv,sat,views are good and service in the hotel is brill very clean rooms , breakfast is a very good option as they cater for all ,location is good just over the road from metrocentre and mcdonald's,pizza hut ,all you can eat buffet place and a few other shops as well

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Helpful?
Thank Garethnemma
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Garethnemma Thanks for posting a review of your recent experience at the Metro Centre Marriott Hotel. I am pleased to hear our hotel had everything you needed and we look forward to welcoming you again in the future on your return to Gateshead. Warm regards Laura Mather

Co.Durham
Reviewed 1 week ago via mobile

Every year for the past 4 years or so my daughter have stayed at the Marriott near the Metro Centre. This review is therefore a comparison with previous visits. We were quite late checking in as we had been shopping but the young man on reception greeted us with a smile and a friendly quip. I need additional pillows as...

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Helpful?
Thank Poohsvbf
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Poohsvbf Thanks for posting a review of your recent experience at the Metro Centre Marriott Hotel. It is great to hear you enjoyed your stay here with us and you received your requests in a timely manner. I will be sure to let the staff know of your lovely comments. We look forward to welcoming you again in the...

Reviewed 1 week ago via mobile

Marriott is a great chain that aim to provide customer with maximum comfort to enjoy their stays. Today i have visited Marriott Gateshead New Castle and i cant express much the care from the staff and the comfort in the rooms, bed is very comfortable and pillows are too. You barely hear no noise at all when you are in...

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Helpful?
Thank Talal H
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Talal H Thanks for posting a review of your recent experience at the Metro Centre Marriott Hotel. It is great to hear you enjoyed your stay here with us and I will be sure to let the staff know of your lovely comments. We look forward to welcoming you again in the future. Warm regards Laura Mather

Frankfurt, Germany
Reviewed 2 weeks ago via mobile

This hotel is in a perfect location for somebody who wants to be within easy walking distance of the MetroCentre. Usual Marriott facilities. Overpriced restaurant. At breakfast frozen then thawed out sliced bread is all that is on offer for bread for toasting and the previously prepared hot food sits under a heat lamp for a long time until you...

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Helpful?
Thank mark159
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear mark159, Thank you for your time reviewing your recent experience at the hotel; your feedback has been shared with the appropriate hotel teams to ensure timely action. As we pride ourselves on the quality of the breakfast we serve, I am very sorry we did not meet your expectations on this occasion. We look forward to welcoming you back...

Kelso, United Kingdom
Reviewed 2 weeks ago

booked here on a whim to go to cinema, arrived and we got a free upgrade to a Arabian themed room...... room was prefect the only downside is we had to switch all the lights on to go to the toilet. breakfast was good... perfect night

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Helpful?
Thank PMAR8763
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear PMAR8763 Thanks for posting a review of your recent experience at the Metro Centre Marriott Hotel. It is great to hear you enjoyed your stay here with us in our Arabian themed room and I will certainly pass your feedback onto the relevant departments. We look forward to welcoming you again in the future. Warm regards Laura Mather

Corby, United Kingdom
Reviewed 2 weeks ago

Visited Newcastle in November 2016 and stopped at the Newcastle Gateshead Hilton near the Metro Centre, this hotel is perfectly placed for the Metro Centre which is just a 5-minute walk from the Hotel, once in the Metro Centre you can get a train into Newcastle if you want, I think it was about £7.00 return for two of us...

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Helpful?
Thank Engineer350
lauramather, Front Officer Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Engineer350 Thanks for posting a review of your recent experience at the Metro Centre Marriott Hotel. I am pleased to hear you enjoyed your stay and visit to the hotel restaurant. We look forward to welcoming you again in the future. Warm regards Laura Mather

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago via mobile

Brought my mam along for a spa day having bought as a gift for Christmas..arrived at 10ish to be told there was currently a baby class on finishing soon...just what you want on a relaxed day screaming kids! Then when this finally finished straight after in walked another instructor to start another class which took over the entire pool..three hours...

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Helpful?
Thank Aimée H
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear Aimée H, Thanks for posting a review of your recent experience at the hotel leisure club. Please accept my sincere apologies for not being able to meet your expectations on this occasion. We have passed your feedback to the leisure team, please contact the leisure club manager or myself to restore your faith in the hotel and brand. We...

Durham, United Kingdom
Reviewed 3 weeks ago

It was my husbands 50th birthday so I decided to combine it with a New Years Eve event . After lots of researching, reading reviews and checking the amenities I decided to book The Marriott Metrocentre as it boasts " A 4-star experience you won't soon forget" . How true those words were but all for the wrong reasons. We...

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Helpful?
Thank sbt24
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear sbt24, Please accept my sincere apologies for being unable to meet your expectations on this occasion. Your feedback has been passed onto the relevant departments, it was completely out of character for the hotel and the high levels of service we aim to provide. Kindly contact me at the hotel at your convenience, and provide us with an opportunity...

Wolverhampton
Reviewed 3 weeks ago via mobile

We stayed here in Dec 2015 on a return stay following a previous disappointing experience, see my other review. Ajith from the Hotel kindly took the time to phone me and apologize for the shortfalls I had experienced, and explained about the restaurant situation at the Hotel, in relation to all the other food outlets on offer, at the nearby...

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Helpful?
Thank cjm24
lauramather, Front Office Supervisor at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear cjm24 Thank you for reviewing your recent stay at our hotel. It is great to hear you were happy to return and this stay was to your expectations. I will be happy to pass your kind comments onto the bar and restaurant and the reception staff during your check in. We hope to welcome you back again in the...

workington
Reviewed 3 weeks ago via mobile

Me and my partner went to do some Xmas shopping Location was brilliant for the metro center right opposite it also had pizza hut and harvester McDonald's close by. Toysrus is in walking distance. We checked in and the girl on the desk was really helpful and friendly. Room was big as well was the bed Bring your own pillows...

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Helpful?
Thank WorkingtonWkd
AjithKuriakose, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review

Dear WorkingtonWkd, Thank you for reviewing your recent experience at the hotel. I am delighted you had a great stay albeit the hot water issue and our being unable to resolve it fully to your satisfaction prior to your departure. Could you kindly contact me at the hotel, my direct line is 0191 493 1233? Warm regards Ajith Kuriakose

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Set by the A1M next to the MetroCentre, Europe's largest leisure and retail complex, the Newcastle Marriott Hotel MetroCentre offers the location, exceptional service and amenities you'd expect from a 4-star hotel in Newcastle. If you're planning a business or social event, you'll find a 524-square-metre, technologically enhanced conference and meeting facility, backed by a professional staff who will anticipate your needs and quickly respond to your requests. ... more   less 

Additional Information about Newcastle Gateshead Marriott Hotel MetroCentre

Address: Metrocentre, Gateshead NE11 9XF, England
Region: United Kingdom > England > Tyne and Wear > Gateshead
Price Range: $117 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Newcastle Gateshead Marriott Hotel MetroCentre 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Travelocity and Priceline so you can book your Newcastle Gateshead Marriott Hotel MetroCentre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Newcastle Marriott Metrocentre
Marriott Newcastle Upon Tyne
Marriott Gateshead
Hotel Style:
#2 Family Hotel in Gateshead
#2 Luxury Hotel in Gateshead
#5 Romantic Hotel in Gateshead
#9 Business Hotel in Gateshead
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Questions & Answers

Here's what travellers have asked, with answers from Newcastle Gateshead Marriott Hotel MetroCentre staff and other travellers.
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Questions? Get answers from Newcastle Gateshead Marriott Hotel MetroCentre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try themed rooms”
 of 5 bubbles PMAR8763, 7 Jan 2017 | Read review
“get interconnecting if with family?company”
 of 5 bubbles loganbet, 13 Dec 2016 | Read review
“All rooms are spacious and very modern”
 of 5 bubbles 170maureenp, 30 Nov 2016 | Read review
“Front second floor and above are the better option”
 of 5 bubbles C2286EDjohnm, 22 Nov 2016 | Read review
“Deluxe Room”
 of 5 bubbles G4236GYamandas, 21 Nov 2016 | Read review
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