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Rhinefield House Hotel

Traveller (864)
Room & Suite (134)
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About
Location
Cleanliness
Service
Value
Like a magical secret, Rhinefield House is located deep within the New Forest National Park. Step inside and the aura of magic simply deepens - and nowhere more spectacularly than in the Alhambra Room, bedecked in glittering jewels. With beautiful surroundings and a blend of Tudor and Gothic architecture, Rhinefield is the most perfect fairytale wedding venue. It is also the ideal setting for an indulgent break and an inspiring conference venue for meetings, team building or product launches. Downtime means the chance to take in the great outdoors we have on our doorstep, whether its pony trekking, long walks in the forest or a day trip to the sea.
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Property amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS
Reviews & more
2,037Reviews
935Photos
12Q+A
100Room tips
Traveller rating
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  • 108
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Popular mentions
Pre Christmas family break- wonderful accommodation, very friendly as helpful staff and great relaxed atmosphere. Children and dogs welcome! Brilliant pool facilities and beautiful grounds to walk around. We left feeling happy and relaxed.
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I booked this for my mums birthday for 4 of us girls. I was so disappointed how small the spa was the changing rooms were tiny, one whirlpool/jacuzzi and one sauna. If a few other people are in spa area there's no room, so you have a small pool with 2 deck chairs on the side.
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Wow- impressive facade , total let down on service . Asked for room with forest view , got view of a hedge . Food ok , but booked private dinning and food was cold when served and had to keep tracking waiter down . The worst part was the quite indignant emails we received 3
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Response from Rhinefield-GM, General Manager at Rhinefield House Hotel
Responded 5 days ago
Dear Guest I am very sorry indeed to read of your disappointments following the event that was held here last year. As I was not in place at the time of your visit I am unable to comment in great detail regarding the event. I would though like to offer my apologies for the situation outlined within your review. The feedback you have provided is of course regrettable and is certainly within areas that we can look to improve within the coming weeks. Best wishes Gareth Davies General Manager
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It would be difficult to know where to start with the issues we encountered during our recent stay at Rhinefield House. This is not the first time we have been to the Hotel,. We first visited when the Hotel was owned by Richard Branson and attended the New years Eve Gala and
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Response from Rhinefield-GM, General Manager at Rhinefield House Hotel
Responded 5 days ago
Dear Guest Thank you for your review of the events that took place here on New Years eve. It is very disappointing indeed to read of the areas that you found to be lacking during your experience. Having joined the hotel after the event these issues are ones that I am looking into with the team with the aim of understanding why the disappointments you felt happened. I have been involved within the collection of hotels for a number of years and in fact having been involved in this property previously I know well the levels of guest care that are required and expected by our guests. Please rest assure that it is my aim to return these levels of guest care to the property as soon as possible. Best wishes Gareth Davies General Manager
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Agree with a number of comments regards the lukewarm customer service. Feel like you are a bother to them at times and when ordering a full English breakfast, we received half a mushroom each?? Very inconsistent service; one day given a cup of coffee, the next a pot of coffee. A
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Response from Rhinefield-GM, General Manager at Rhinefield House Hotel
Responded 1 week ago
Dear Guest Thank you for taking the time to review your stay with us. Having taken over the role of General Manager at the hotel today I was very disappointed indeed to see that your experience with us was not one that you completely enjoyed. Please do accept my most sincere apologies for this situation. The feedback that you have given is extremely useful to both me and the team and we will certainly use it to drive improvement over the coming months. Best wishes Gareth Davies General Manager
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Rhinefield House
The conservatory from the grounds
Photo provided by managementRhinefield House Hotel
Photo provided by managementRhinefield House Hotel
Shabby is not chic... especially if this is supposed to be one of your premier suites
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12345627
Yes, I am answering this myself as paid a visit today. Delightful setting in New Forest. Fast charging for EV owners. Hotel welcome non-residents. Friendly staff and quiet comfortable pool bar for coffee /meals.
0 votes
How far to Southampton?
About 10 Miles - google it for exact distance
2 votes
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Poor reception in that area but easy to find
1 vote
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No extra cost for overnight guests
0 votes
Only slightly but not the best! Ours was on the First floor.
0 votes
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123
"Book somewhere else"
"Do not choose the room next to the disabled lift -noisy!"
"Over looking the forest - quiet but close to main services."
"A suite in the main house is fabulous - we were in Munro"
"Executive rooms on second floor are large and comfortable"
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12345620
PRICE RANGE
US$144 - US$274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rhinefield house hotel brockenhurstrhinefield hotel brockenhurst
LOCATION
United KingdomEnglandNew ForestBrockenhurst
NUMBER OF ROOMS
50
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