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The Imperial Hotel

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1,314 Reviews from our TripAdvisor Community

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Showing 1,307: English reviews
Ferndown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

We stayed for 3 nights from 21st - 23rd November, 2016, in a Superior room at the Imperial - the first time we had stayed there. The hotel service in all departments was excellent - reception, dining room, lounge and our bedroom. All the staff were cheerful and helpful and the food at both dinners and breakfasts was of a... More 

Review collected in partnership with this hotel

Helpful?
1 Thank barbarapettengell
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for taking the time to review your first stay with us at The Imperial Hotel and awarding us top marks with 5 out of 5. Your wonderful praise and feedback will be very much appreciated by everyone concerned, in particular your comments regarding our staff, service and food. Thank you once again and we will of course look... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

Excellent, highly recommend a lovely way to spend the afternoon. Delicious cranberry & pecan and cinnamon & raisin scones with sandwiches and cakes yummy. Wonderful Christmas decorations in luxurious surrounding,.

Helpful?
2 Thank Wendy L
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for taking the time to review your Festive Afternoon Tea at The Imperial Hotel. I am delighted that you enjoyed your afternoon with us and in particular thoroughly enjoyed the selection of Festive cakes and sandwiches we have to offer. It's also lovely to read that you would 'highly recommend' The Imperial Festive Afternoon Tea to others. Thank... More 

Upavon, United Kingdom
Level Contributor
3 reviews
Reviewed 6 days ago NEW

De-luxe room very comfortable and acceptable, but the bar service was poor, having to ask waiter to take our pre-dinner drinks order, no nibbles with order. Dinner menu below average and cheeses on offer too local and un-appetising. Staff very pleasant, but overall impression was that it was not up to Brend Hotel experiences enjoyed previously in Saunton and Sidmouth.

Review collected in partnership with this hotel

Helpful?
Thank susangreatorex1
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for taking the time to review your stay at The Imperial Hotel and for your repeat custom of Brend Hotel's. I am sorry that we didn't meet up with your expectations on this occasion and rest assured that your comments will be taken on board and looked into. Our local cheese selection, since it's introduction, has been incredibly... More 

Swansea, United Kingdom
Level Contributor
84 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 week ago NEW

Lovely journey to Barnstaple from South Wales via Exmoor. The autumn colours were delightful. We reached our hotel late afternoon and were met by attentive staff and were shown to our standard double room which had the usual facilities, fresh and clean. The choice of food for the evening meals and breakfasts was really good. The sirloin of lamb cooked... More 

Helpful?
Thank gillhendy
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for your very positive review of The Imperial Hotel following your recent stay with us and rating us 5 out of 5. Your great feedback about so many aspects of your stay is lovely to read, particularly your comments about our staff, accommodation and food. They will be very much appreciated by everyone concerned. Our location as you... More 

London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

The hotel were most helpful in my plans to surprise my brother and his wife ! I knew my brother was going on the Friday, so my husband and I arrived on the Thursday.On booking I explained we wanted to surprise them ! We certainly did that with the help of the staff ! Who were great in getting it... More 

Helpful?
Thank Myrtle M
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for taking the time to post such a lovely review of The Imperial Hotel following your recent stay with us. I am delighted that the entire 'Surprise' element worked so well for you, although my dash across the car park to warn you that your brother and his wife were still sat outside the Restaurant was a close... More 

Brixham, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Do you want to feel pampered and spoilt ? Then head for this lovely hotel.You feel as if the one objective of all members of staff is to make you feel welcome and relaxed.Nothihg is too much trouble.The hotel itself is so comfortable and comforting.Our standard room was a little dated but spotlessly clean and beautifully warm.The bed was very... More 

Helpful?
Thank Lesley F
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you so much for writing such a wonderful review of The Imperial Hotel following your recent stay with us. You have covered so many aspects of your stay in such a positive light and we especially appreciate the lovely comments about our staff and food. You also enjoyed the hotel's location which is ideal for shopping in Barnstaple's High... More 

Swindon, United Kingdom
1 review
Reviewed 1 week ago

excellent hotel stayed for two nights with my wife on half board room very clean and comfortable food lovely staff all very friendly ideally situated for walk into Barnstable for Christmas shopping and easy access for Exmoor and coastal walks

Review collected in partnership with this hotel

Helpful?
Thank georgeT803RB
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for writing a review of your stay with us at The Imperial Hotel and rating us 5 out 5!. Your positive comments regarding our accommodation, food, staff and location are lovely to read. We hope to be able to welcome you back to The Imperial again sometime soon for another enjoyable break. More 

Newcastle-under-Lyme, United Kingdom
2 reviews
Reviewed 1 week ago

My wife and I stayed recently, for the first time, for 5 days. The place is a joy. We stayed in room 110, and despite one of the smaller rooms was ideally appointed for us. We booked dinner, bed and breakfast and the food in the Arlington is first rate. One of the few places these days that ask you... More 

Helpful?
Thank phil9592016
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for taking the time to review your first stay with us at The Imperial Hotel, Barnstaple and giving us top marks with 5 out of 5!. Your lovely feedback regarding our accommodation, food and staff is great to read and will be appreciated by everyone concerned. Based on your positivity I guess that we will be welcoming you... More 

Keynsham, England, United Kingdom
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Have stayed at The Imperial many times, the staff never fail to impress, in every department friendly, efficient, enthusiastic and professional Our Room 101 absolutely spotless, brilliant job housekeeping. Food in The Arlington, excellent, good quality food cooked to perfection, on nice hot plates. Staff in The Arlington totally professional. Reception polite and very efficient, all in all we went... More 

Review collected in partnership with this hotel

Helpful?
Thank Doreen K
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you so much for your lovely review following your recent return stay with us at The Imperial Hotel. It was a delight to read how much you once again enjoyed your stay and that you appreciated just about every aspect of your stay, in particular your comments about our staff and food. Comments such as these are always thoroughly... More 

Yeovil, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

having visited the imperial hotel so many times we decided to take two more couplesto sample the delights on offer.they were amazed how well they were received and thought the quality of the rooms,and the excellent choices available at dinner were equal to lots of more expensive places they have visited and theyhave been to many.they will certainly be returning.

Review collected in partnership with this hotel

Helpful?
Thank gerry b
BrendHotels, Front of House Manager at The Imperial Hotel, responded to this review

Thank you for your review and return visits to The Imperial Hotel, Barnstaple and awarding us a top score of 5 out of 5. I am particularly delighted that your previous stays left such an impression that you felt you needed to introduce friends to The Imperial. It was lovely to hear that they too were 'amazed' with there stay... More 

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The elegant Imperial Hotel, Barnstaple, North Devon, is part of the prestigious Brend chain of West Country hotels. Overlooking the River Taw at the heart of the market town of Barnstaple, this exceptional four-star hotel combines old-style charm with the highest standards of comfort and service. Whether you're looking for a family holiday or a peaceful break, the Imperial is the place for superb service. The hotel is also a popular venue for conferences, banquets and weddings. ... more   less 

Additional Information about The Imperial Hotel

Address: The Imperial Taw Vale Parade, Barnstaple EX32 8NB, England
Region: United Kingdom > England > Devon > Barnstaple
Price Range: $128 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Imperial Hotel Barnstaple
The Imperial Hotel Barnstaple, Devon, UK
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Questions & Answers

Here's what travellers have asked, with answers from The Imperial Hotel staff and other travellers.
4 questions
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Leicester, United Kingdom
over a year ago
over a year ago
East Grinstead, United Kingdom
over a year ago

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Questions? Get answers from The Imperial Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior room with bathroom/shower ensuite. Very comfortable with plenty of room. The only thing which could possibly be improved would be to provide two armchairs in the room if another chair could be fitted in.”
 of 5 bubbles barbarapettengell, 1 Dec 2016 | Read review
“No complaints, other than two of the room bulbs were out.”
 of 5 bubbles susangreatorex1, 28 Nov 2016 | Read review
“If you can afford it there are more luxurious rooms and suites with river views.We were more than satisfied with ours,”
 of 5 bubbles 752lesleyf, 26 Nov 2016 | Read review
“could not be faulted.”
 of 5 bubbles 770gerryb, 21 Nov 2016 | Read review
“Rooms at the front have river views”
 of 5 bubbles Robinlangford, 21 Nov 2016 | Read review
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