The Townhouse, Durham

The Townhouse, Durham

Traveller (541)
Room & Suite (86)
Cheeseboard desert
Dining (25)

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About

4.0
#1 of 2 small hotels in Durham
4.6 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.8 of 5 bubbles
Value
A classic Georgian building from the outside...... step inside and prepare to be wowed . Choose Gadds Town House, Durham city’s most beautiful hotel and restaurant. Nestled in historical and peaceful Old Elvet, a striking transformation of an elegant townhouse ideally located minutes away from the Cathedral & Castle and Durham’s vibrant night life. Once inside the decor exudes glamour, luxuriously decedent combined with an eclectic collection of antiques & paintings creating atmosphere and special ambience to completely relax and enjoy.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Sun terrace
Room features
Air conditioning
Housekeeping
Telephone
Bottled water
Coffee / tea maker
Minibar
Cable / satellite TV
Walk-in shower
Private bathrooms
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quiet
Trendy
Languages Spoken
English

Location

34 Old Elvet, Durham DH1 3HN England
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Newcastle Airport
30.2 km
See all flights
Durham Tees Valley Airport
30.4 km
See all flights
4.0
4.0 of 5 bubbles788 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Townhouse in Durham is acclaimed for its unique charm, boasting a quirky and cozy atmosphere that many guests adore. Its central location is a hit among travelers looking to explore the city's attractions. While opinions on value vary, the hotel's cleanliness and luxurious amenities, including themed rooms with hot tubs, receive high marks. The service is generally celebrated for its attentiveness, though a few guests have encountered disorganization. Despite some minor complaints about room lighting and keys, the overall experience is often praised for its distinctiveness and comfort.
Location
Central
Atmosphere
Charming
Rooms
Stylish
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish

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788Reviews20Q+A100Room tips
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Detailed Reviews
Helen N wrote a review Aug 2020
3.0 of 5 bubbles
My husband booked this for our 20th wedding anniversary as a surprise. I couldn’t believe what he had paid, but said it was the best room in the hotel. The room was nice on arrival and the view was amazing with a hot tub in the corner. After looking at the room further you could see that the room needed an update, especially the grout in the bathroom tiles and the decking outside needed a good paint. Breakfast was included and was lovely 😊 but I would say overall the suite was not worth paying over £300 for one night
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Allen Liu, General Manager at The Townhouse, Durham
Responded Aug 26, 2020
Hello helennH7016WW Thank you for taking your time to write feedback on your recent visit. Your comments will be passed onto the correct department and hope this hasn't put you off staying with us again. Kind Regards The Townhouse Durham
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thingsmarthaeats wrote a review Aug 2021
London, United Kingdom
5.0 of 5 bubbles
We jumped aboard this pirate ship yesterday morn’ and it has been but a smooth ride ever since. No bumps, no waves, not even a ripple. We inhabited the cruise room which to our delight transported us to the seven seas so we could reminisce on our years on the ocean. But it was not only the nautical room which caught our uncovered eye but the captains aboard the ship, who treated us like the kings we are. As the sun began to close its weeping eyes we began to question the lay of the land tomorrow at breakfast. The unknown arrangements for the consumption of the most essential meal were up in the air. We had not booked breakfast aboard the ship and prepared to make other plans. But fear not! Upon explaining our dilemma to the captain, we were presented with a breakfast for a sum of zero golden coins! And all the more, a breakfast that accommodated for me, who does not eat any of our animal friends. Only the bunnygrub for me! Next time we reach land ahoy, we shall be returning directly to the ship for another chance to pitch our hammocks.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Natale O wrote a review Mar 2020
Hartlepool, United Kingdom
3.0 of 5 bubbles
We stayed in the Garden Room. It was a post xmas couples treat and were were disappointed. The room was worn and in major need to a refurb. Bed was not kingsize and really needed a new mattress. Someone had been smoking in the room and put their fag out in the bedside drawer table! Just in need of major refurb! Hot tub had a rip in the cover and kept losing heat and when we asked a member of staff about the temperature a young girl and boy ( probably younger than 20) came into the room and then 'fixed' the hot tub with some hose pipe and a bucket and merely said more than a few grunts. We asked if we could possibly order room service after a night on the drink in durham and the young female receptionist/hot tub fixer didnt know if room service was an option. Wont be going back sorry!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
masaccio wrote a review Jul 2021
Huntingdon, United Kingdom
1.0 of 5 bubbles
I think this might be my first one bubble hotel review after hundreds of stays.

Staff here just do not care about guests. On arrival we were shown to our room but quickly found the bathroom did not supply cold water - just boiling hot. We tried to call reception but the phone was broken. I went down and told the front desk and was told it was an old house and I needed to run the tap longer. They did not care about the phone.

Running the tap in the bathroom did get cold after 3 minutes. We found out the following morning that even after steaming up the bathroom for over 5 minutes there was only boiling hot water in the shower so we left without a shower.

Our room was stifling hot and windows did not open. There was an AC control but despite running from 4pm to the following morning the room temperature never changed. There was a fan in the cupboard and we always bring earplugs so we did manage to sleep on top of the duvet. The main areas of the hotel are cool so it seems the staff keep themselves comfortable.

Finally there was almost no toilet paper and no spare. The phone was still broken so that morning we checked out and found somewhere else.

There were no COVID protocols in evidence, and not one member of staff wore a mask. Despite a relaxing of the law, hospitality should be more careful and all the restaurants and cafes we visited in Durham certainly were.

I came very close the night before to booking another hotel. If we’d been here a second night I would have done so even if I lost the room fee. I’ve stayed in plenty of old hotels. That is not an excuse for non-functional amenities and certainly not for poor staff attitude.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Nee management have messed up the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flower12345555 wrote a review Jul 2021
1.0 of 5 bubbles
Never again. Arrived to be told our room wasn’t available so tried to fob us off with a cheaper room with no hot tub. After waiting 20 minutes in a silent bar area that felt like someone’s front room with a loud fridge clunking and no drinks offered, (were told we don’t have anything on draft or any drinks by receptionist) our nightmare stay begun..

We Heard it had previously closed so rebooked expecting a fresh faced luxury hotel as per the price they charge. What it is is ran by a group of really clueless people, served breakfast by someone in an tracksuit, zero professionalism or experience.. no restraunt or bar. You get breakfast by the skin of your teeth as they were announcing they “finally got someone to do the breakfasts” the night prior. We asked for a stirrer and ice bucket and for our drinks the night before we bought our selves in the room and we got passed a KNIFE 😀 to stir the drinks with. The lad who passed us it said it’s all they have. The room interior isn’t the best, outdoorscratched and scuffed tables and a hot tub dumped in what looks like a shed with cables everywhere and signs DUCK TAPED to the walls, no standards at all - out dated decor. Really small double bed.

You can’t differentiate who’s staff and who isn’t as the staff walk around the rooms outside smoking etc. The only nice thing about it is the faux flowers hanging where you have breakfast. This area doesn’t match the rest of the hotel. Reception is silent and dead vibes. You get no warning about the outside parking off them or permit either. We left with a parking fine. I hate to write a bad review because everyone is trying in a pandemic but it’s shocking it’s the worst place I’ve ever stayed. Go elsewhere. Service & standards is key. Oh & trained professional staff. The prices they charge they are up against hotels what blow them out the water. Horrifying here.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniejac wrote a review Feb 2020
County durham
1.0 of 5 bubbles
Smaller room than expected, no heating in a garden room so it was freezing! No working light down to the hot tub, old wet leaves hadn’t been cleared so was hazardous. Half filled body wash and shampoo bottles. We paid £355 for this room for one night without breakfast so we were expecting much higher standards and were totally fobbed off by the management. I wouldn’t recommend this place to anyone!! Their only saving grace is the lovely receptionist Linda, diamond of a woman however we will not be returning!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amyfanning wrote a review Jul 2021
Stockton-on-Tees, United Kingdom
1.0 of 5 bubbles
Do not ever go to the The Town House Durham unless you want to be joined by the cast of bugs life and feel like you are in a bush tucker trial.

I am not one to ever voice my review or opinion about a business without good reasons however I advise no one go here.

We have just got back from a night in the townhouse and can reccomend that no one goes.
The afternoon and hot tub was lovely however little did we know that we would be greeted by the bushtucker trial in the middle of the night. There was clearly a wasps nest or a problem with bugs getting into the outdoor lodge. An experience we paid £250 to endure!

There was a dead wasp on the floor when we got in so thought nothing about it and then went back into the hot tub. When we had got back into the room there was a wasp on the floor in the bathroom.

In the middle of the night a wasp crawled out of our sheets and stung myself on my leg. So at 2 in the morning we were trying to check the room over to make sure that there were no more. We got back to sleep finally after closing the door to the bathroom and putting the blanket underneath the door in hopes there wouldn’t be anymore that could come in.

We were that tired we had slept past breakfast and were awoken again to two dead wasps on the floor, another one in the sink and one flying around the room.

Feeling irritated and upset we thought we would be able to help get this issue resolved by the customer service team.

The managers mother was the one that spoke to us, when I told her about our stay there was no apologies or sympathy just a “I’ve been stung on the neck by a wasp before”.
She then went into the room where we were staying and after coming back she rudely asked us “so what do you expect me to do, you’re not getting a refund for 2 dead wasps in a room”. She then tried to justify the possibility of the wasps being in the room by the cleaners leaving the door open to tidy.

The customer service was disgusting and when I asked to speak to the manager she told me “he’s my son he’s not going to do anything over a few wasps.”

So unless you want to spend £250 to endure a night which feels like a bush tucker trial do not step foot in the townhouse. After working as a receptionist for different hotels this is not how complaints or customers should be dealt with or spoken to. I am absolutely appalled that there was such a lack of customer service and the issue was not resolved. We definitely will not be coming back here again. Utter waste of money!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NWTWALHP wrote a review Jul 2021
Hertfordshire
2.0 of 5 bubbles
We had been looking forward to our stay but there were a number of problems: no cold water in any of the bathroom basin or shower taps so scalding hot water, reported to reception who said nothing could be done so we asked to change room but were informed the hotel was full (it might have been but we only saw one other person.) The next morning the water was back to normal so we could shower but there was no hairdryer- apparently the hotel does have them but doesn't keep them in the rooms but there is no information to say this so we weren't aware they were available. At breakfast we were informed that only a cooked breakfast was available -no cereal, no fruit. When we queried this we were informed that no one ever asks for cereal. This would have been liveable with if it weren't for the total lack of interest resolving the issue with the water. Given that it claims to be a five star hotel we were a bit surprised at the attitude to all these issues-very non customer focused.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bev C wrote a review Feb 2022
Hartlepool, United Kingdom
2.0 of 5 bubbles
We were bought a voucher for this hotel and paying£329 for a one night stay, we found it so so disappointing. Room beautifully clean ( Eden Lodge) but I expected wow and it certainly wasn't! Cracked tiles in bathroom, spotlight out, only one coffee cup and stale water left in kettle. Room was nice but nothing more than that. Breakfast was included but we both were served undercooked poached eggs and the hollandaise sauce just wasn't. Not sure what it was really.
Lovely warm greeting and hot tub nice ( even if it did face a wall) but overall defo not worth the price. Nothing spectacular at all🙁
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dr nick wrote a review Feb 2020
2.0 of 5 bubbles
Booked 3 nights for my wifes birthday, in "Le Jardin" specifically because it had a hot-tub. First night it was dark but it did not feel right, no clohrine smell at all, did not stay in long. The next day could see what we had been in, a grotty, smelly, ancient hot tub that should be on a skip. Yes the staff were pleasant, and yes the hot-tub was refilled and cleaned. We went in, but not for long and you could not have the jets on as the dank smell just came up. The next day same again, stale water, clearly a filter not working, but to be frank it needs binning.

Other stuff

First night, heating not working.

Big thing, there is no restaurant, only for breakfast, and no room service. Consequently you have to walk into town for snacks, nibbles etc, bizarrely no fridge to put them in, luckily cold outside so literally left drinks etc there.

I dont do reviews only if something is very good or bad, I am generous giving this 2/5 and at nearly 300 a night is a disgrace.

If it was not for the fact really needed a break and we did not want to stress ourselves would have caused a proper stink, in line with the hot-tub
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Date of stay: February 2020
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
terence asked a question Apr 2021
Newcastle upon Tyne, United Kingdom90 contributions114 helpful votes
booked here for one nite 29th may, does anyone know if you need a booking at nearby bars
Answer from townhouseowner
Durham, United Kingdom9 contributions1 helpful vote
Hello, We do not have a car park but there is street parking available across from the hotel which is £1.60 an hour and is free between the house of 6pm and 8am and is free on Sunday's.
Christine w asked a question Mar 2019
Chester-le-Street, United Kingdom62 contributions37 helpful votes
Wanting to visit but with a disabled guest. Is afternoon tea on ground floor or are there stairs involved?
Answer from townhouseowner
Durham, United Kingdom9 contributions1 helpful vote
Hello Christine, Our restaurant is located on the ground floor, there is also an accessible toilet without the use of steps.
Answer from Maria C
Jarrow, United Kingdom20 contributions10 helpful votes
decoration if i remember correctly
Amy23b wrote a tip Jun 2024
2 contributions3 helpful votes
5.0 of 5 bubbles
"Be prepared for ultimate peace !! "
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Rachel B wrote a tip Jun 2024
4 contributions
5.0 of 5 bubbles
"Parking outside - fees apply"
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Bethany R wrote a tip May 2024
4 contributions
5.0 of 5 bubbles
"Try and get here early to get the full experience! Definitely worth a stay!"
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amy wrote a tip Mar 2024
Chester-le-Street, United Kingdom19 contributions
5.0 of 5 bubbles
"Parking around 3pm on a Tuesday was directly opposite and plenty of spaces £9 until 10:30 the following day, 5 minutes walk to city centre"
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Liv wrote a tip Mar 2024
6 contributions3 helpful votes
5.0 of 5 bubbles
"Book direct with the hotel to get breakfast included in your stay! "
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PRICE RANGE
C$206 - C$306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gadds town house hotel durham
FORMERLY KNOWN AS
Gadds Town House
LOCATION
United KingdomEnglandCounty DurhamDurham
NUMBER OF ROOMS
11
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Townhouse, Durham - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Townhouse, Durham
Which popular attractions are close to The Townhouse, Durham?
Nearby attractions include Escape Rooms Durham (0.4 km), Half Moon Inn (0.3 km), and Tin of Sardines (0.4 km).
What are some of the property amenities at The Townhouse, Durham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Townhouse, Durham?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Townhouse, Durham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Townhouse, Durham?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Townhouse, Durham?
Conveniently located restaurants include The Neighbourhood, The Boat Club & Tomahawk, and Shaheens Indian.
Is The Townhouse, Durham located near the city centre?
Yes, it is 0.3 km away from the centre of Durham.
Are there any historical sites close to The Townhouse, Durham?
Many travellers enjoy visiting Durham Cathedral (0.5 km), Crook Hall & Gardens (0.9 km), and Durham Castle (0.5 km).
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