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Lumley Castle Hotel

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Traveller (1085)
Room & Suite (452)
Dining (161)
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Overview
  • Excellent55%
  • Very good25%
  • Average13%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,295)
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2,260 results
Traveller rating
1,187
585
302
131
55
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1 - 5 of 2,260 reviews
Reviewed 3 days ago

Lovely hotel staff very good, fantastic food in the restaurant but the service is slow in fact very slow. Housekeeping came at 08.45 needless to say we were stilling dressing and on our last day they did not put any clean towels out, not a...More

Thank jccmstech
Management response:Responded 2 days ago

Dear jccmstech, It was lovely to read you review about the hotel and that you can not wait to return, it was disappointing to hear that you thought the service was slow in the restaurant and that housekeeping came at 8.45. Thank you for pointing...More

Reviewed 4 days ago

On first impressions when driving up through the golf course to this wonderful looking hotel, your expectations rise. Parking for hotel guests is ample and close to reception. I’m here is where the magic ends. From receiving your room key, your given vague directions to...More

Thank Tony T
Management response:Responded 2 days ago

Dear Tony T, Thank you for your review It is disappointing to hear that your experience at Lumley Castle Hotel fell below your expectations. Please be assured that we fully investigate all feedback of this nature and we regularly monitor the guest journey at the...More

Reviewed 4 days ago

What a fantastic hotel, my wife and I stayed here for two nights to celebrate her birthday. The staff are all very friendly and welcoming and offer a relaxed but tentative service. The hotel offers a glimpse into times gone by with courtyards, winding spiral...More

1  Thank drifter1
Management response:Responded 3 days ago

Dear drifter1, We were delighted to hear you thought the hotel was fantastic and your bedroom was spacious and comfy. We hope you managed to find your way around after getting lost a couple of times, we look forward to your review for the restaurant...More

Reviewed 5 days ago

Stayed here with my partner for two nights on a cheap break through Travel Zoo. We booked a Castle room and the walk to the room was interesting as its up a very narrow spiral staircase but the room was lovely and the view excellent....More

Thank Toastie99
Management response:Responded 3 days ago

Dear Toastie99, Thank you for your review, we are delighted to hear you thought the walk to your room was interesting and we do hope you enjoyed all the medieval features of the hotel. It was disappointing to hear the breakfast was not to our...More

Reviewed 6 days ago

We booked a night at Lumley Castle whilst we were visiting Durham. We had the most wonderful time - the welcoming staff were very friendly, polite and helpful throughout our stay. Our room was a step back in time with a comfortable four poster bed....More

Thank Dawn N
Management response:Responded 3 days ago

Dear Dawn N, Thank you for your fantastic review, it was a delight to hear your evening was memorable and the staff were welcoming, friendly and polite. We will pass onto our Head Chef the lovely comment regarding the meal. We look forward to welcoming...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Golf Course
Details
Price range
US$86 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Durham
#5 Romantic Hotel in Durham
#7 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Durham
#5 Romantic Hotel in Durham
#7 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1085)
Room & Suite (452)
Dining (161)
Amenities (18)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
joannebate
January 10, 2018|
AnswerShow all 3 answers
Response from GRAHAM100 | Reviewed this property |
i just got a lovely deep red floor length dress and wore my hair in braids etc, maybe it was because we went just before christmas but like i say there was plenty of people dressed up, some of our party didn't want to, which... More
0
Votes
iTigerx
October 28, 2017|
AnswerShow all 2 answers
Response from Lynne C | Reviewed this property |
not sure if people dress but staff did say if attending events that are more than welcome to dress up.
0
Votes
HunterTravellor
September 3, 2017|
Answer
Response from Pamsut2n | Reviewed this property |
No, but if they put as much effort as they do on a normal day you will be in for a great time, staff cannot do enough to help
1
Vote
Room Tips
"we had a courtyard upstairs room and whilst small it was superb, but be aware they may have sloping ceilings..."
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"Castle bedrooms are in the main (Castle building) as opposed to the bedrooms in the courtyard."
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"The rooms located in the annex are quieter"
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"Ask for a room with a view"
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