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We were booked as a group, on arrival the owner requested I pay upfront which I have never done before in a hotel (does he not trust his guests?). The room next to ours was being refurbished, however at the end of the day when...More
I read the reviews prior to booking and looked at the photos. I was therefore surprised and hugely disappointed when I finally checked in.
Starting with the positives.
Great location and the property has SO much potential, full of character and lovely and quiet.
The outside of this hotel is really charming with a very pretty garden at the front and a nature reserve/woodland up the hill just behind - perfect for a stroll with your dog before dinner.
The staff were very friendly and welcoming. The hotel is...More
1 Thank Eliza-Jane29
Response from Honour W, Guest Relations Manager at The Kingslodge InnResponded 1 week ago
Thank you for leaving this lovely review and for your kind comments!
Yes we love to have four-legged customers as well! I am so pleased to hear you enjoyed your experience with us and we would love to welcome you back in again in the...More
We booked here primarily because we wanted car parking, wi-fi, short walk to the centre, and based on other reviews, nice food in the evening. All of these expectations were met apart from the last one.
Check in was fine but found it unusual that...More
Response from Honour W, Guest Relations Manager at The Kingslodge InnResponded 2 weeks ago
Thank you for your thorough review, I am sorry to hear about the experience with your food but we do hope you come back for another visit once our refurbishment is complete!
Lovely welcome, breakfast first class and hotel and rooms clean and very comfy. Out of the way enough to think you were in the countryside.
Will stay here when next in Durham. Staff very efficient and helpful
1 Thank Spacey123
Response from Honour W, Guest Relations Manager at The Kingslodge InnResponded April 16, 2018
Ah, thank you very much for this lovely review! So pleased to hear you enjoyed your experience with us and we do hope to see you again soon!