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Mercure Wigan Oak Hotel

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Traveller (74)
Room & Suite (49)
Dining (6)
Overview
  • Excellent29%
  • Very good41%
  • Average21%
  • Poor4%
  • Terrible5%
Travellers talk about
“town centre”(42 reviews)
“inclusive break”(10 reviews)
“comfortable bed”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (619)
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Traveller rating
180
236
131
25
32
Traveller type
Time of year
LanguageEnglish
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180
236
131
25
32
Show reviews that mention
All reviewstown centreinclusive breakcomfortable bedgreat weekendnight porterstayed here for nightsbath showerwould stay againdw stadiumgood nights sleepwedding receptionbar areatea and coffeefull englishevening mealyogurtnight's sleep
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1 - 5 of 604 reviews
Reviewed 2 days ago via mobile

Very far from accor standard. Not clean and very poor breakfast. The location is old and definitely not suitable for business travel (may be not suitable at all). They do not even know how to input Accor loyalty card. Never again!More

Thank Marco F
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded yesterday

It was incredibly disappointing to read your review and I am sorry that you did not enjoy your stay. Your comments regarding the hotel location are very surprising - the hotel is right in the heart of the town centre, with access to two major...More

Reviewed 3 days ago via mobile

Ironman stopover Check in at the hotel was straight forward enough. Room allocated which was easy enough to find. Room basic but that is what you would or should expect. The stay was marred by its location being in the heart of Wigan it meant...More

Thank BjHarrisonDueWest
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 2 days ago

I was very disappointed to read your comments, particularly that you would not choose to stay with us again. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver...More

Reviewed 2 weeks ago via mobile

I stayed here on a business trip. The hotel was clean, comfortable and convenient. The staff, particularly Lee Robinson on reception, went above and beyond to help me out when I needed to urgently print some documents. Despite the internet being down Lee found a...More

1  Thank Daniel S
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 1 week ago

Thank you for staying with us and we really appreciate your very kind comments. I will pass a copy of your review to Lee - I know that he will be delighted to read them and am sure that this will encourage him to continue...More

Reviewed 2 weeks ago via mobile

This hotel is very handy for Wigan and surrounding areas and the staff are excellent. Particular mention to ashleigh on reception who on more than one occasion has excelled. Would recommend to highly.

1  Thank Thomas D
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 1 week ago

We are delighted that you enjoyed your stay with us and can't thank you enough for your wonderfully kid comments. I will be sure to thank Ashleigh personally for her hard work and hope to see you again very soon.

Reviewed 3 weeks ago via mobile

I have been staying in the Mercure Hotel Wigan for 4 week's in and out. My reason for staying in the hotel is I'm going through some family problems but with the help of Ashley, I feel so much at home. She has made sure...More

1  Thank eddie577
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 2 weeks ago

Thank you very much for taking the time to share your experience with us and for your wonderfully kind comments. I will be sure to thank Ashley personally for her hard work and am delighted that your stay with us was comfortable. I hope that...More

View more reviews
About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Meeting Rooms
Banquet Room
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$70 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$70 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (74)
Room & Suite (49)
Dining (6)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Mr V
July 18, 2018|
Answer
Response from HotelsUK77 | Reviewed this property |
No they don’t
0
Votes
empty2015
June 8, 2018|
AnswerShow all 3 answers
Response from coachman11757 | Reviewed this property |
7-10 every day
1
Vote
David E
February 5, 2018|
AnswerShow all 2 answers
Response from David E |
That’s the problem it’s as easy as quick sand to use
0
Votes
Room Tips
"rooms facing the Riverway Road can be noisy"
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"We had 101"
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"Higher Floors have been improved"
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"Go for a superior room"
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