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The Empress Hotel

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The Empress Hotel
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513 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Tauranga, New Zealand
Reviewed 3 days ago NEW

We were greeted by a very pleasant young man on Reception who explained the hotel facilities to us. We had a problem as our suitcase had failed to arrive at the airport and was hopefully to be delivered later that evening. He assured us that if it did we would receive a call from the hotel. Our room (The Penthouse)...

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Thank Sandra A
Tonbridge, United Kingdom
Reviewed 2 weeks ago

My second stay at this hotel. Really nice place, good food, and very nice staff. Rooms are OK, probably best to go for premium seafront facing rooms for the view, restaurant and bar area is very good, breakfast is more than acceptable. LCD TV in room is quite dated now, no HDMI port, though had a DVI-I port (no VGA)....

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Thank Joseph B
Aintree, United Kingdom
Reviewed 2 weeks ago

We were tempted back to the Empress with a good B & B deal over 3 days . As per our last visit we were made very welcome by the staff , a nice touch was to have our allocated room changed at the last minute due to possible noise from a party downstairs , we were given room 359...

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Thank Terry R
Jersey, United Kingdom
Reviewed 2 weeks ago

Stay at this hotel every time I travel to IOM, staff have not changed in the past 4 years so always welcoming when I arrive - great food both in breakfast & evening resturant - very recommended for the business traveller

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Thank Paul T
Reviewed 3 weeks ago

Great location right on the Promenade. Close to shopping and Ferry terminal. The Empress offers a great range of rooms to suit different space requirements and budgets. Since I was visiting family and was going to spend much of my time outside the hotel, I chose a smaller room with no view. It was however well equipped with television, kettle,...

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1Thank Susan d
Reviewed 5 weeks ago via mobile

We would stay here again. Central location and great staff - breakfast best in this type of hotel. No complaints - just perfect. Not sure why you would look further quite frankly - we stayed 2 nights between Xmas and new year, two rooms.

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1Thank Seatheworldover
Tredegar, United Kingdom
Reviewed 14 January 2017

We paid an extra £10 per night to get a sea view room and it was definitely worth it as not only did we have a bigger room, bigger bed, bigger TV with more channels on TV and a sea view that was outstanding. Well worth it. We visited in OCtober and I can only say that as this was...

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1Thank ceri r
South East England, United Kingdom
Reviewed 13 January 2017

Right on 'The Front', this hotel ( relatively speaking ) looks fairly imposing and if you're not careful, expectations could run high. In essence, this is your typical Victorian style property that delivers a certain comfort...which could be so much more with further (serious) investment. Everything in terms of the fabric of the place is fine albeit the 'feel' is...

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1Thank nauj63
Stratford-upon-Avon, United Kingdom
Reviewed 11 January 2017

Centrally placed along the promenade the Empress is a great place to stay. However, there are quite a few steps to negotiate both to enter the hotel (alternative way in is possible, but you needed to ask someone to unlock this door when needed) and after using lift to reach our room there were still some steps to negotiate. Food...

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1Thank lovetotravel186399
Isle of Man, United Kingdom
Reviewed 10 January 2017

We had been given an afternoon tea voucher for two as one of our Christmas presents, and decided that it would end a great Christmas if we went just before getting back to work. Wow, the afternoon tea at the Empress isn't the cheapest, but it offers great value for money. A table at the window overlooking the sea, then...

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1Thank PaulHatton
HEHotels, Manager at The Empress Hotel, responded to this review

Dear PaulHatton Thanks for the 5 star review of our Deluxe Afternoon Tea. They have proved really popular recently and I'm glad you enjoyed the experience. We have them available for booking in advance, from 1-4.30pm daily and hope to see you there again soon. Many thanks Neil Gray Business Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Empress Hotel offers three star comfort and has 102 bedrooms of which there are 3 luxurious executive suites with separate lounge area. There are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an ala carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing 4 days a week and Sky Sports also available for Sports fans. Our Manx Gourmet Burger Restaurant is open on the lower ground floor, serving the best locally produced burgers on the Island. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Halcyon Beauty. ... more   less 

Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $106 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Empress Hotel 3*
Number of rooms: 102
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Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Douglas, Isle Of Man
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Questions & Answers

Here's what travellers have asked, with answers from The Empress Hotel staff and other travellers.
5 questions
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Questions? Get answers from The Empress Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with sea view.”
  • the view from our private balcony
 of 5 bubbles sandraaC2061GT, 16 Feb 2017 | Read review
“Great sea front view if you have the premium rooms.”
 of 5 bubbles JosephB609, 5 Feb 2017 | Read review
“upgrade if poss to sea rooms , great views over Douglas Bay”
 of 5 bubbles 202terryr, 31 Jan 2017 | Read review
“Very well priced hotel with great staff”
 of 5 bubbles 251PaulT251, 30 Jan 2017 | Read review
“Sea view for an extra ten pounds a night”
 of 5 bubbles cerir577, 14 Jan 2017 | Read review
5 of 5