We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
After a little mix up of rooms and having to wait a while to get one, we got 2 sea view rooms with small balconys but the views were amazing. That (and the good company) Really made my holiday. The hotel itself could do with...More
Stayed here for two nights whilst on the island for business.
5 minutes from ferry port and on the promenade
Rooms large and comfortable although nearing some decoration work
Used leisure club for swim and sauna, although the pool was quite shallow and small found...More
Food from carvery very average and service dull and unprofessional
Service generally shocking to point of being rude
Had meal with my Dad but asked if we want to be billed separately .....why?
Will I be back......no
Stayed on a Saturday night we were rather disappointed by the view as although we paid extra to upgrade to a sea view there was a vast expense of unsightly flat, felt roof littered with bits of rubbish right in front of the window, the...More
1 Thank CColl63
Response from PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More
I rang about booking a twin room to attend the IOM Health Department to provide legal training, explaining I needed a room which I could access in my wheelchair, and was assured that all twin rooms were accessible for wheelchairs. I then having had my...More
4 Thank Paul C
Response from PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino
Thank you for your review,
I am pleased that we have now resolved this when i came to see you in your hotel room.
Again if you need anything else during your stay please just contact me.