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BEST WESTERN Palace Hotel & Casino

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888 Reviews from our TripAdvisor Community

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Showing 877: English reviews
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Reviewed yesterday NEWvia mobile

Local on the island, however the Dinner Bed and Breakfast deal that the hotel is currently offering is too good to be missed. Food and service was very good, our room was at the back which was fine and suited our needs. Breakfast surely has to be up their with the best on the island - everything you could want...and...

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Helpful?
Thank Chrisdruid64
south west, uk
Reviewed 5 days ago NEWvia mobile

Room was clean, spacious and very well priced. However the hotel is very dated and needs a good overhaul, if has a prime seafront position, so could be much much better. Swimming pool is nice, but staff at leisure club need some customer service training.

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1Thank njh83
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Merseyside
Reviewed 1 week ago via mobile

I haven't came across customer service quite like it. The bar attendee actually rolled his eyes and sighed when we asked if we could pay the bill separately. He told us no because he was training and didn't know how too..... I ordered breakfast for 6.30am - 7am it turned up at 7.20am without an apology and a very grumpy...

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2Thank tootoo72
dartford
Reviewed 1 week ago

I booked this hotel for an April holiday flying from Gloucester airport. Within days of booking and paying the airline was declared bankrupt! I rang the hotel and despite explaining circumstances beyond our control and our health not allowing us to travel to another airport a lot further away we hit a stone wall with the hotel. I understand that...

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2Thank agrippina9
Liverpool, United Kingdom
Reviewed 1 week ago

I searched online but got the best price for this hotel by booking directly with the hotel. I paid £72 for bed and breakfast for two in a twin room with sea view on a Thursday, for Friday and Saturday night it cost £85 for dinner, bed and breakfast per night. Incidentally, the DBB rate was cheaper than the B&B...

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1Thank Paula S
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Liverpool, United Kingdom
Reviewed 1 week ago

Travelled by bus from the airport to the hotel, stops right outside. Friendly reception desk staff put our cases in storage (it was too early to book in). The room was clean and big enough with a view over the car park at the rear. Breakfasts are good, with the usual traditional full English, together with Continental and healthy options....

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Helpful?
1Thank Loiner527
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Warrington, United Kingdom
Reviewed 1 week ago via mobile

Came here on a Saturday for the night with family. This is one of the best best western hotels I've visited. The view of the sea is lovely, full cooked English breakfast was divine. We went for a swim Sunday morning and had the pool to ourselves looking out of the windows to the scenic view of the sea. At...

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Helpful?
Thank lauraladybird
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Manchester
Reviewed 2 weeks ago

Stayed over here on business for a few days. The hotel isn't bad at all but it definately needs a bit of a facelift. I was given a room facing the sea, with a very small balcony. The rooms are ok, not massive but reasonably sized. One the good things is the TV's are modern so you can use your...

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Helpful?
Thank xlnc007
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Wirral
Reviewed 2 weeks ago

listen this hotel needs some TLC but the staff I found very helpful and pleasant enough - but some of the others are great. Breakfast was very good with plenty of food and options. perfect also for the bus as teh stop is right outside. All in all it is fine budget hotel.

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1Thank S_GIDDSS
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

nw england
Reviewed 2 weeks ago

I had booked 3 sea view rooms for 3 nights, the check in staff were pleasant and efficient and the rooms perfectly adequate . The hotel could maybe benefit from an upgrade but the bar and dining room were absolutely fine. We didn't use the casino or spa due to time constraints but the buffet breakfast was good and whilst...

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Helpful?
Thank martinb821
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $87 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
7 questions
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Barrow in Furness
Halifax, United Kingdom
2 months ago
Burnley, England, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask fior a high room”
 of 5 bubbles paulasP2208VJ, 21 Mar 2017 | Read review
“Ask for a sea facing rooms”
 of 5 bubbles xlnc007, 15 Mar 2017 | Read review
“suite is great value if you can get it”
 of 5 bubbles S_GIDDSS, 14 Mar 2017 | Read review
“Pay the extra for a sea view”
 of 5 bubbles martinb821, 14 Mar 2017 | Read review
“Away from the elevators and sea facing are better apparently”
 of 5 bubbles punters20142016, 26 Feb 2017 | Read review
5 of 5