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Best Western Palace Hotel & Casino

1,052 reviews
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Traveller (155)
Room & Suite (66)
Dining (21)
Overview
  • Excellent19%
  • Very good38%
  • Average29%
  • Poor9%
  • Terrible5%
Travellers talk about
“sea view”(140 reviews)
“small balcony”(25 reviews)
Free Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,052)Write a Review
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Traveller rating
205
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103
62
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205
366
304
103
62
Show reviews that mention
All reviewssea viewparagon restaurantsmall balconyisle of mansea frontdouglas baypoached eggsshort breakkippersevening mealrestaurant staffplenty of choicebar foodbuffet stylegood nights sleepbit datedenjoyable stay
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1 - 5 of 1,040 reviews
Reviewed yesterday via mobile

The hotel was booked for us by our Travel agent for business and on arrival in the car park I could see things were already out of place. When we walked into the reception area the smell of dirt just hits you like wave, it's...More

Thank Caymanmikey
Reviewed 6 days ago

Our Room 296 was tiny. Like a single with a double bed squashed in an alcove. There was only about 10” either side of the bed. The heavy velvet curtains were far too long so caused a trip hazard. Shower was either scorching hot or...More

Review collected in partnership with Best Western
1  Thank JoAnthony
Reviewed 1 week ago via mobile

My trip to the Isle of Man was brilliant and this hotel was perfectly located. The reason I chose this hotel was due to the swimming pool for my son. The room was fine and had everything you would need. The tea and coffee supplied...More

Thank listo1987
Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 1 week ago

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments and I am glad that you enjoyed your stay with us and wish to...More

Reviewed 1 week ago

Having stayed in this hotel four times in the last four weeks without a problem, i called up tonight to check availability.... no problem loads of rooms, we turned up after midnight to be told yes we have rooms but we can't sell them as...More

2  Thank John R
Reviewed 2 weeks ago

All staff was friendly and helpful. The room was comfortable and clean and the bed was comfortable. There was a good range of food choice at all meal times. It would be great if the rooms had refrigerators.More

Review collected in partnership with Best Western GB
1  Thank olusolamartina
Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 1 week ago

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments and I am glad that you enjoyed the menu that was provided during your...More

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About
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Bar/Lounge
Pool
Restaurant
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Pool
Restaurant
Spa
Heated pool
Indoor pool
Details
Price range
US$59 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Douglas
#3 On the Beach Hotel in Douglas
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$59 - US$117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Douglas
#3 On the Beach Hotel in Douglas
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (155)
Room & Suite (66)
Dining (21)
Pool & Beach (7)
Hotel & Grounds (134)
Bathroom (5)
Questions & Answers
Ask a question
Pat H
3 January 2018|
AnswerShow all 3 answers
Response from Kenneth R | Reviewed this property |
Yes you can leave you bags in a room at the receptionists
0
Votes
Hayley W
1 January 2018|
AnswerShow all 3 answers
Response from PalaceHotelManager | Property representative |
Hi Anna, the health club is free to use for hotel guests. Their is however a £2 deposit for towels but this is returned to you once the towel is returned
0
Votes
benloz63
17 October 2017|
AnswerShow all 13 answers
Response from hildawent | Reviewed this property |
We go to the Casino often as we love the Chinese Restaurant Majestic which is sited in the Casino. Robert is very accommodating and provides the best Chinese on the Island. We finish our evening at the machines or tables in... More
1
Vote
Room Tips
"Go for sea view to make the most of the scenery , don't go for a room at the rear as it's noisy at..."
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"Ask for sea view"
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"Sea view better but more expensive"
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"If you can get a suite. very nice"
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