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BEST WESTERN Palace Hotel & Casino

Central Promenade, Douglas IM2 4NA
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Manx Museum
    1.2 km
  • 4 star hotel
  • Free Wifi
Reviewed 21 February 2016
Clean, but dated
This feels like an older hotel that could do with a bit of a... more
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863 Reviews from our TripAdvisor Community

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Showing 852: English reviews
London, United Kingdom
Reviewed 21 February 2016

This feels like an older hotel that could do with a bit of a spruce. However, I have no complaints about the hotel. The rooms were clean and the beds were comfy. The dinner and breakfast options were varied and did the job. The staff are friendly and helpful. Just a bit of an average hotel but it completely does...

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Helpful?
Thank LDNgal
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.I am glad that you found your stay with us comfortable and enjoyable, and found our food to be of a good standard. By telling us about your stay and how we can improve, you are...

Reviewed 19 February 2016 via mobile

Lovely weekend, room was lovely, food was really nice - calvary type set up so no long waits and good selection! Staff were really friendly (mainly Stephen who didn't tell me to write this in hope of a promotion 😉)! All in all good weekend and good price 😊

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Helpful?
Thank Laura M
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to give us your feedback. I am so pleased that you enjoyed your stay and will pass on the great comments to the staff and managers. I hope that you will stay with us again in the near future. Again thank you for your valued feed back

Reviewed 16 February 2016 via mobile

Stevens on reception was friendly and welcoming. Antonio and Zofia in restaurant were a credit. That's the good points of the hotel. As a Best Western hotel it was a big disappointment, very tired hotel. Stayed in room 237 and all Saturday afternoon the electricity was off (Turned out only 235 and 237 were affected) The staff were not really...

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Helpful?
1Thank Jim C
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team and the management, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Ramsey, United Kingdom
Reviewed 12 February 2016 via mobile

Stayed here for the valentines offer for one night an we had a great time. Rose petals and prosecco in our room. Service was amazing and would definatley stay again. Stevens was so friendly an helpful.

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Helpful?
1Thank daniellehem
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Im glad that we helped make your valentines a successful one.By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in...

Standish, United Kingdom
Reviewed 11 February 2016

Well placed, great facilities, quirky, great staff. The car park is pay and display, and payment is not bad, something like £2.00 for 24hrs. The on site Cinema is just brilliant, not to mention the Casino. We even had a free £5.00 bet as part of the booking in at reception.

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Helpful?
Thank Dave_cHADWICK
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

Sydney, Australia
Reviewed 11 February 2016

A lovely place to stay that I would recommend to anyone wanting to stay somewhere central with a nice view. We also had a lunch buffet at the hotel which was great food and more than I could manage in one sitting!

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Helpful?
Thank Desiree M
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

London, United Kingdom
Reviewed 28 January 2016 via mobile

The palace is your run of the mill hotel, decor from the 80s, food from the 80s, prices from today. Hotel room prices are ok and the rooms themselves are clear and decent but the rest of the place is uninspiring. If you book make sure you get an atrium or see view room as this is one of the...

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Helpful?
Thank KRColeman
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

Brighton, United Kingdom
Reviewed 24 January 2016

Stayed here for work, it was disappointing in terms the quality of rooms. I wouldn't recommend it and would search some of the other hotels in the area that I've now stayed in (for work) in the same price range.

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Helpful?
Thank Michael H
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

Douglas, United Kingdom
Reviewed 23 January 2016 via mobile

We had another great night here for New Year's Eve. Amazing food, always so tasty and well prepared. Great staff - very attentive & friendly. Excellent value for money for the package we received. Really good entertainment, that night we had "The Rat Pack" very enjoyable. My mum & dad were very happy to find surprise mini bottles of wine...

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Helpful?
Thank ManxMel24
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I'm glad that you found your stay with us an enjoyable experience and found our quality of food and service of a high standard ,I hope that you will return to enjoy future evens with...

Alderley Edge, United Kingdom
Reviewed 22 January 2016 via mobile

First impression the hotel had a food smell about it. Decor seems to be stuck in the early 80's. The food though wow like really, had sirloin steak two nights on the run and it is by far the best steak I've ever had, partner agreed with me. With the exception of the foreign waiter who didn't understand medium rare...

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Thank Miss_Wiggles
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $87 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man
Hotel Style:
#2 Luxury Hotel in Douglas
#2 On the Beach Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
6 questions
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Barrow in Furness
Burnley, England, United Kingdom
over a year ago
Halifax, United Kingdom
15 days ago
Coniston, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a sea view in a better Hotel”
 of 5 bubbles RoderickL_11, 23 Jan 2017 | Read review
“Sea view rooms on the 3rd or 4th floor have the best views”
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  • View from room 319
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  • Panoramic photo
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 of 5 bubbles 308carlyc, 16 Jan 2017 | Read review
“Sea view is ideal”
 of 5 bubbles JohnnyG9142, 6 Jan 2017 | Read review
“Avoid the rear of the building, lovely sea views to front.”
 of 5 bubbles thetowers2016, 1 Jan 2017 | Read review
“Check that the room has a sea view if this is important to you.”
 of 5 bubbles WilliamMartinP, 29 Dec 2016 | Read review
5 of 5