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BEST WESTERN Palace Hotel & Casino

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851 Reviews from our TripAdvisor Community

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Showing 840: English reviews
London, United Kingdom
Reviewed 20 November 2015

If you like your décor from 70s stay here. I enjoyed the access to the health and fitness centre but it needs a revamp. The whole building needs to get into 21st century to attract a younger crowd. Included breakfast was very good although the items left out on the hot plates do tend to get dry so maybe don't...

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Helpful?
Thank ssharm1
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see...

Edinburgh, United Kingdom
Reviewed 19 November 2015 via mobile

Stayed here recently with my wife and although yes it does need a refurb which everyone can agree with, it was one of the most enjoyable stays I've had in a while. The rooms are clean and comfy and the staff are great, from reception (Lauren was really helpful with any queries or problems we had she was always there...

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Helpful?
Thank Suzz 8
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Thabk you for your kind comments, i have passed on your comments to the relevent staff. I am Glad that you ebjoyed your stay with us and i hope that you will return to us in the future Again thank you for taking the time to write this review

Altrincham, United Kingdom
Reviewed 18 November 2015 via mobile

Stayed here for 2 nights on business and I'm sorry to say I will never stay here again. After travelling to the Isle Of Man I arrived only to find that I had to pay for the privilege of parking at the hotel. On questioning this at reception, the receptionist told me that 'we have been told that everyone has...

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Helpful?
3Thank Edward W
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that...

London, United Kingdom
Reviewed 13 November 2015

Sadly rooms are really small and there's no point in upgrading to a sea view as the windows (I checked three rooms) are all fogged due to poor double glazing. Friendly staff and no complaints about cleanliness. Didn't use the restaurant.

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1Thank GFForsdyke
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

London, United Kingdom
Reviewed 12 November 2015

A couple of weeks back I dropped my son off for his first term at university, it is safe to say his digs rate above the rather tired state of the Best Westen hotel. The furnishings were of university hall standard, and the bed amongst the most uncomfortable I can remember. As is often the case the politeness and care...

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1Thank DWC66
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Calhoun, Louisiana
Reviewed 10 November 2015

The Best Western is in a great position for getting around Douglas. Our room was neat but very compact to the point of not being comfortable just to relax in. If you are on a business trip and just need a good bed, teapot, and a tub/toilet its okay. The staff were helpful and kind and the food was good...

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1Thank DiWP
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Chester Uk
Reviewed 9 November 2015 via mobile

Visited IoM for a short break of 3 days and stayed here for convenience. It's in a good location but in serious need of a refurbishment. It has everything that's required but it's dated and exhausted. Entrance poor. Rooms scruffy. Bar ok but doesn't serve local beer for some reason. Restaurant ok if basic. As mentions it could be excellent...

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1Thank monacolords
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

tralee
Reviewed 8 November 2015

Stayed with my wife in October for three nights, the first morning we were told there might be a problem with the plumbing, left for the day and when we returned was told we had been moved to another room, everything had been carefully taken from one room to the other and a mini bottle of wine each plus water...

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Helpful?
Thank simonTralee
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Your comments are apreciated and have been passed on to the relevent staff memebers. Im glad that you found your stay and food to your satisfaction, and was pleased with the dealing of what became only a minor inconvinience for you. I hope to see you return in the future....

Prenton, United Kingdom
Reviewed 6 November 2015

Stayed here recently already booked in for another trip in a couple of weeks. Staff are polite, friendly, efficient. Eagerly assisted when I lost my Iphone in the casino and amazingly it was returned to me in no time. Rooms some have a sea view, always my preference no matter the weather, it's a nice changing landscape.

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Helpful?
Thank Andrew S
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review Thank you for your lovely comments, they have been passed along to the staff. on behalf of the whole team we egarly await you iminent return. Again thank you for taking the time to write this review

Isle of Man, United Kingdom
Reviewed 4 November 2015

I would just like to say what a delightful young man you have working on your Reception desk. I attended a charity ball at your hotel on Saturday evening and left a laptop behind. I have been liaising with Steven who made it his task to track this down for me. When I arrived to collect he was so helpful...

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Helpful?
1Thank Karen W
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review You comments have been passed on to Steven, and he is now even happier. I hope that you will return to us in the future. Again thank you for taking the time to write this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: $88 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man
Hotel Style:
#2 On the Beach Hotel in Douglas
#2 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a sea view room”
 of 5 bubbles CAMERONS719, 5 Dec 2016 | Read review
“Pay extra for a sea-view, totally worth the extra cost.”
 of 5 bubbles MrsLordy, 17 Nov 2016 | Read review
“There are lots of sea view rooms but it seems you have to ask for one rather than being offered one”
 of 5 bubbles applegate69, 9 Nov 2016 | Read review
“Stay elsewhere”
 of 5 bubbles goats71, 31 Oct 2016 | Read review
“Rooms facing the wooded area, as opposed to the sea facing rooms, would be quieter”
 of 5 bubbles DanB508, 31 Oct 2016 | Read review
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