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    Best Western Palace Hotel & Casino

    Central Promenade, Douglas IM2 4NA
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    2017-12-03 2017-12-04
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    US$82
    US$68
    SAVE US$14
    US$82
    Traveller (155)
    Room & Suite (66)
    Dining (21)
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    Overview
    • Excellent19%
    • Very good37%
    • Average29%
    • Poor10%
    • Terrible5%
    Travellers talk about
    “sea view” (139 reviews)
    “small balcony” (25 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Casino
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,040)
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    21 - 25 of 1,028 reviews

    Reviewed 11 October 2017 via mobile

    First time to the Isle of Man. Hotel on the outside looks rough but inside is lot different and loads better. Parking for bikes in the car park was free. Hotel room with view across the sea was nice. Room was big enough for us...More

    Thank Donna W
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 15 October 2017

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Reviewed 11 October 2017

    Nice clean room with sea view Good Chinese restaurant within the hotel 5 * good Plenty free parking Good rate for room Casino in hotel Friendly staff Great location near sea terminal, bus route for whole of the islandMore

    Thank sandraglencoe
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 15 October 2017

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Reviewed 11 October 2017 via mobile

    Arrived at the same time as several other parties due to most people arriving by ferry. The male receptionist wasn't in the best of humour. Why do people take a job front of house if they don't want to be there??? The first impression is...More

    1  Thank Janet H
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 15 October 2017

    Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements...More

    Reviewed 5 October 2017

    Booked 4 night stay to visit family who live on the isle of man, Managed to book twin room which was very nice and clean, staff excellent, Car parking was easy with plenty of spaces a parking fee of £4 FOR 24 hours very reasonable,...More

    Thank KeyVal
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 6 October 2017

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    Reviewed 4 October 2017

    Big hotel, food ok, rooms ok, have to pay for parking per day which isn't good. Nice swimming pool. Right on sea front, could do with a bit of a makeover. Not luxury but is ok for family holiday. The food and staff were good.More

    1  Thank Vickyhotelguru K
    Response from PalaceHotelManager, General Manager at Best Western Palace Hotel & CasinoResponded 6 October 2017

    Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for...More

    The Claremont Hotel
    396 reviews
    #6 of 15 hotels in Douglas
    1.4 km
     
    Ellan Vannin Metro Hotel
    611 reviews
    #2 of 15 hotels in Douglas
    1.3 km
     
    Sefton Hotel
    652 reviews
    #11 of 15 hotels in Douglas
    1.0 km
     
    Ascot Hotel
    369 reviews
    #4 of 15 hotels in Douglas
    0.2 km
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Pool
    • Restaurant
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Casino and Gambling
    • Pool
    • Restaurant
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$57 - US$125 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Douglas
    • #3 On the Beach Hotel in Douglas
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 133
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Cancelon, Hotels.com, Orbitz, Travelocity, Hotwire and TripOnline SA so you can book your Best Western Palace Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Isle of Man >
    • Douglas
    • Also Known As
    • Best Western Palace Hotel And Casino ,
    • Best Western Palace Hotel Douglas ,
    • Hilton Hotel Douglas ,
    • Hilton International Douglas ,
    • Hilton Douglas ,
    • Douglas Hilton ,
    • Best Western Palace Hotel & Casino Douglas, Isle Of Man
    Add Photo Photos
    Traveller (155)
    Room & Suite (66)
    Dining (21)
    Pool & Beach (7)
    Hotel & Grounds (134)
    Bathroom (5)
    Nearby
    Sponsored by:
    The Claremont Hotel
    396 reviews
    1.37 km away
     
    Sefton Hotel
    652 reviews
    .97 km away
     
    Ascot Hotel
    369 reviews
    .21 km away
     
    Ellan Vannin Metro Hotel
    611 reviews
    1.27 km away
     
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    Ask a question
    Questions & Answers
    benloz63
    17 October 2017|
    AnswerShow all 13 answers
    Response from hildawent | Reviewed this property |
    We go to the Casino often as we love the Chinese Restaurant Majestic which is sited in the Casino. Robert is very accommodating and provides the best Chinese on the Island. We finish our evening at the machines or tables in... More
    1
    Vote
    Adam S
    2 July 2017|
    AnswerShow all 5 answers
    Response from PalaceHotelManager | Property representative |
    Thank you for your question. There is not a dress code for the casino but most guest do tend to wear smart / casual We look forward to seeing you soon
    0
    Votes
    Zoediane10
    24 June 2017|
    AnswerShow all 15 answers
    Response from PalaceHotelManager | Property representative |
    Thank you for your question. We have hairdryers in every room. we look forward to seeing you soon and hope you enjoy the Isle of Man.
    1
    Vote
    Room Tips
    "Go for sea view to make the most of the scenery , don't go for a room at the rear as it's noisy at..."
    Read review
    "Ask for sea view"
    Read review
    "Sea view better but more expensive"
    Read review
    "If you can get a suite. very nice"
    Read review
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