Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Relaxing Adults-Only (16+ years) All-Inclusive Resort, located on 30 scenic acres on over a quarter-mile of white sand beach, with turquoise waters and friendly staff. Pineapple Beach Club Antigua is one of Antigua's most popular resorts. 180 well-appointed guest rooms, including garden view, ocean view, beachfront, and waterfront room categories. Three restaurants, numerous bars, water sports, fitness center, tennis courts, evening entertainment, resort activities, and so much more. Book your holiday at Antigua's Most Laid Back All-Inclusive Resort today!
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Pineapple Beach Club Antigua is often celebrated for its relaxed atmosphere and pristine cleanliness, with guests lauding the immaculate rooms and well-kept beaches. Service at the resort generally garners positive remarks for its warmth and attentiveness. However, opinions on the rooms and amenities vary, with some guests suggesting updates are needed.
While the location is praised for its beachfront beauty, concerns about safety during renovations have been noted. Additionally, issues regarding value, including hidden fees, have left some travelers feeling the experience doesn't fully justify the cost.
Location
Beachfront
Atmosphere
Quaint
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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My sister and I and 4 other women spent a week at the Pineapple Bay Resort arriving on January 18th. This beautifully kept resort is small and intimate, and our group felt like we were visiting a rich relative’s island vacation get away!!!! We absolutely loved the quaint atmosphere of the resort. My sister and I asked for an Oceanview Room, and we were not disappointed with the incredible view. We were in the 8 block, Room 815. Unlike other resorts I have stayed in, the bed and pillows were unbelievably comfortable. We were so impressed with the cleanliness and size of the room and balcony that we didn’t mind the 24 steps up and down to and from our room. Water pressure and temperature were always great as well as toilets and air conditioning always worked. The Coffee shop was amazing, ice coffee and hot specialty coffees, treats and individual fruit salads were available there. The food was delicious and fresh in every location, but we especially enjoyed breakfast in the Topaz buffet restaurant, where there was a vast selection to satisfy all. There is a snack bar for those who want a quick bite or snack between meals. The Outhouse bar and grill at the top of the hill was incredible and the ribs at lunchtime were to die for. But this is where we found the most spectacular view of this paradise! The tradition is to write your name on a wooden plank and the year/date of your visit and nail it to one of the trees or wooden posts of the restaurant. It was very interesting to see how many people come back year after year to this resort! Everything was close by, there were always a lot of chairs at the beach or pool, and the entire resort was so clean! All the staff were incredible from the women at the reception desk, to the servers and bartenders. Special shout out to Renée and Annetta (Coffee Shop), Anika (a real gem in Client Services), Dequan (spelling?) the Kind of the Fun Squad, Anne Marie, The Queen of the Fun Squad and the rest of the Fun Squad staff, Jamal (Porter) Amber (Room Manager) and Nicole (Hostess at the Topaz buffet). We did not get to know all of their names, but all the staff were overwhelmingly friendly and helpful. Special mention to Jason, our excellent Nexus Tour’s driver who picked us up from the airport and sadly had to drive us back to the airport when our vacation was over. We hope management realize what a wonderful job they all do. My sister and I wanted a relaxed and easy vacation at a clean and cozy resort where we would feel safe, and Pineapple Bay was beyond perfect! We highly recommend this resort if you are looking for a laid back and relaxing vacation. We also made new friends from the Uk, Tennessee, Texas and Ontario that made our stay incredibly memorable. This was our first time but hopefully, it will not be our last as we have every intention of returning in the very near future.
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:If you have mobility issues, request a Beachview or Gardenview room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Jan 30, 2025
Dear Guest, Wow! What a heartwarming and delightful review—thank you for sharing your experience with us! We are thrilled that you and your group had a wonderful and memorable vacation at Pineapple Beach Club. Your description of feeling like you were visiting a "rich relative’s island getaway" perfectly captures the intimate and welcoming atmosphere we strive to create for all our guests! It’s fantastic to hear that your Oceanview Room exceeded expectations! Offering not only incredible views but also comfort and cleanliness made your stay even more enjoyable. We know those steps can be a workout, but we’re so glad the beauty and tranquility of your surroundings made them worthwhile! Your kind words about the food and dining experiences genuinely mean a lot. From the fresh selections at the Topaz buffet to the legendary ribs at The Outhouse, we’re thrilled that every meal added to your enjoyment. 😁 And you’re right—the views from The Outhouse are second to none! We love that you embraced the tradition of leaving your mark there like many of our cherished returning guests. Thank you for recognizing our incredible team! Renée, Annetta, Anika, Dequan, Anne Marie, Jamal, Amber, Nicole, and our excellent team will be so touched to hear how much they contributed to your stay. We’re lucky to have such a passionate and friendly team, and guests like you make their work so rewarding. We’re so happy that PBC provided you with the safe, cozy, and laid-back retreat you were looking for. We absolutely can’t wait to welcome you back for another unforgettable escape. Until then, thank you for being part of our Pineapple family! Take care, Pineapple Beach Club 🍍
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We just returned from Pineapple Beach Club Antigua and what a fantastic week we had. The people that work at the resort are by far the best we have ever dealt with. Friendly, accommodating and genuinely sincere and kind. Our experience with the staff truly made the stay at this resort excellent. The food was outstanding and their creativity in having dinner in different restaurants each night made it very nice, as the numbers were down due to when we travelled. Our meals were outstanding and we especially loved our dinner at the Outhouse BBQ - pictures shown below- and Orchid restaurant. We had 2 rooms in the Waterfront section which is the best location for resort rooms on the entire Island. The beds were very very comfortable, the AC cold and the shower hot with good pressure. The resort was spotless and an abundance of beach towels and shaded areas on the beach. Having travels a lot and as well to Antigua I would highly recommend this resort and the beach it is located on. Well with the money and as mentioned already, the staff could not have made our stay any better. While we are not picky people, we do want certain things when we travel as noted above and all were met with exceptional ratings in our opinion.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Try to book Waterfront Room. Excellent experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Guest Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Sep 24, 2024
Thank you so much for your fantastic review of Pineapple Beach Club Antigua! It’s lovely to hear that you had such a memorable week and that our staff left such a lasting impression. We pride ourselves on our warm, friendly, and genuine service, so it’s heartwarming to know that this contributed to your exceptional stay. It sounds like you enjoyed a delicious variety of meals, and we're glad the dining experiences at The Outhouse BBQ and Orchid Restaurant stood out for you. It’s also great to hear that the waterfront rooms exceeded your expectations with their comfort and amenities. Your appreciation for the clean facilities, ample beach towels, and well-shaded spots on the beach means a lot to us! We’re so grateful for your high recommendation and look forward to welcoming you back for another incredible stay. 🤗 Take care, Pineapple Beach Club Antigua
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This was our second visit to the Pineapple Beach Club having vacationed there in March 2024. The improvements to the outside reception area were beautiful and the remodeled Topaz Restaurant was quite impressive. Our room was more than comfortable with its many amenities. Better TV reception would have been nice for the times we did watch. We were there at the time of the AFC and NFC championship games and there were amassed fans in front of the coffee shop and the Acqua Bar trying to watch the games. The Eagles game was streamed from a computer with its constant buffering interruptions. A large screen TV at the large bar would have been welcome. We did notice a major shift in personnel as compared to March 2024; many of the older staff seem to have moved on replaced by much younger individuals who were very respectful and polite, but frankly, untrained; we experienced a number of times where the employee just seemed lost. That is not the fault of the employee but rather management. The real complaint we had was with the food. While breakfast was abundant and delicious, frankly the chefs have difficulty properly preparing a variety of proteins for large groups of people: Servings of fish, while seasoned very well, were dry after sitting in a serving tray. Meats such as roast lamb and roast beef were served well done and again, dry to the point that even gravy couldn't moisten. I found myself sticking to braised dishes as much as possible so as not to be disappointed. Much improvement is needed at the Topaz. I saw a few other apparent cost saving measures which were disappointments: Lesser quality scotch was all that was available at any bar; the Acqua Bar ran out of tonic water early in the week and lemons and limes were unavailable for a number of days. Overall, we once again had a wonderful vacation and Antigua and the PBC are for the most part terrific. There are some areas where management has to pay better attention if they wish to be known as a premier resort.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Feb 11, 2025
Dear Joseph, Thank you for returning to Pineapple Beach Club! We truly appreciate you taking the time to share such thoughtful and constructive feedback about your recent stay. It's wonderful to hear you had another wonderful vacation with us and enjoyed the beautiful upgrades to the reception area and Topaz Restaurant. We're also delighted your room was comfortable and well-appointed – creating a relaxing and enjoyable space is our top priority. We appreciate your observations regarding the in-room TV reception, especially concerning the challenges with streaming the AFC and NFC championship games. We understand how important it is for our guests to be able to enjoy these events, and your suggestion of a large screen at the main bar is excellent. We'll take it into serious consideration as we look for ways to enhance the experience for sports enthusiasts in the future. Your comments on staffing are also invaluable. We recognize the importance of consistent training and continuity in delivering exceptional service. While we're always excited to welcome new team members to the PBC family, we understand that thorough and ongoing training is essential. We'll be addressing this internally to ensure all staff are fully prepared to meet the high standards our guests expect and deserve. We sincerely appreciate your honest feedback about the dining experience. While we're glad you enjoyed breakfast, we regret that some of the dinner proteins didn’t meet your expectations. Your insights are invaluable in helping us improve. We will review food preparation techniques and quality control measures with our culinary team to ensure greater consistency and the highest quality dishes. We also acknowledge your feedback regarding the bar supply concerns and will implement better stock management procedures to prevent similar issues. Your loyalty and love for Antigua and Pineapple Beach Club mean the world to us. We truly value your feedback—it helps us grow and improve. We are committed to making the necessary improvements you’ve highlighted to make your next visit even more enjoyable. We hope to welcome you back soon for another memorable stay in paradise! Take care, Pineapple Beach Club 🍍
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We were told the resort renovations would be completed before we arrived on Nov 1 st. I asked about this just a few days before we left and we were assured there would be no renos taking place and all would be completed. We arrived to find that the buffet was no where near completed and some of the rooms near the Beach area were also not even close to being finished. We arrived on a Saturday and the buffet was finally finished on the Wednesday evening. We were also told we could use their sister resort for dinners as well as use their pickleball facilities at night because they had lights for their courts. Once we arrived we were told no passes to use the courts or the restaurants would be given. We were completely lied to about both of these and we had cancellation insurance that would have allowed us to cancel even the day of the flights had we wanted to do so. We felt we would not need to do that since they said all the renos would be completed. Needless to say we feel very cheated to have paid over 6,000$ for a vacation that was not worth half that amount. Renos were still being completed even after we left so we feel people should be made aware of how poorly this place treats its guests. Once they have your hard earned money they really do not care. It was very unsafe with all the renos being done and feel the whole location should have been closed until the renos were completely finished. In my opinion if you are booking at PINEAPPLE BEACH ANTIGUA please be aware they will not treat you well after they have your money. We were not even allowed to have cans of pop in our rooms, they would give yo some of the can in your glass and they said they were instructed NOT to give out cans to guests. This is an all inclusive and to have pop in our rooms we had to go to the gift shop and purchase it.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Make sure all renos are completed before your arrival! It was not even safe in some areas as far...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Dec 6, 2024
Thank you for your feedback. While we regret that your experience did not meet your expectations, we must respectfully address and clarify the claims made in your review, as they do not accurately reflect the high standards we uphold at Pineapple Beach Club. First, our resort is committed to transparency, and renovation schedules are communicated to the best of our ability. While delays can sometimes occur due to unforeseen circumstances, we strive to minimize their impact on our guests. Many of our guests during this time continued to enjoy the facilities and ambiance of our resort, and the buffet was completed midweek, as you noted, ensuring dining services were in place for most of your stay. Regarding access to our sister property, we apologize if there was miscommunication about availability. While such arrangements are sometimes offered, they are subject to capacity and operational considerations. We do not intend to mislead guests, and we will investigate this matter to ensure clearer communication moving forward. Your comments about safety and the handling of guest concerns are concerning. Our team takes great care in managing ongoing projects safely, and the resort remains committed to guest satisfaction. The claim that we "do not care" once guests arrive contradicts the overwhelmingly positive feedback we receive from our valued visitors who commend our attentive staff and commitment to excellent service. As for beverages, our policy regarding cans is part of our commitment to reducing waste and maintaining an environmentally conscious operation, which many of our guests appreciate. Soft drinks remain readily available at bars and dining locations, and we aim to balance convenience with sustainability. We understand your frustration and sincerely apologize if aspects of your visit fell short. However, it is important to emphasize that Pineapple Beach Club is a cherished destination for countless guests, thanks to our beautiful location, dedicated staff, and memorable experiences. We remain committed to ensuring our guests leave with nothing less than lasting positive memories, and we hope you’ll reconsider and allow us the opportunity to provide the exceptional stay that so many have come to love. Take care, Pineapple Beach Club 🍍
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This was a beautifully kept resort with some exceptional staff. We had oceanview room in the 700 building. View was incredible and grounds had beautiful lush vegetation. Alot of stairs in the 600,700 800 and 900 buildings, not suitable for limited mobility guests unless you request golfcart service which was available but would recommend discussing with hotel. Room was recently refurbished and was spacious and clean except floors looked dirty or black with grout and paint spilled everywhere or not cleaned properly. We had king bed and was comfortable .Water pressure and temperature were always great as well as toilets and air conditioning always worked. Please note maid service is every other day and they do not provide drinks in the mini fridge. They do not provide free water bottles but there are water dispensers and cups at all the bars. Coffee shop amazing, ice coffee and hot specialty coffee and treats and snacks available there. Renee and gentleman working there always exceptional service. Beach and water was wavy but beautiful and swimmable everyday despite red flag. Pools beautiful but we prefer beach. Food always amazing in every location, exceptional staff like Stacey Ann, Tricia and Joyce in the Topaz, I could not remember all names but many great staff. Entertainment each night was ok, steel drum band and beach bbq night was amazing! This is a resort with an older crowd so laidback and not rowdy with loud music etc. When we were there. Wonderful peaceful vacation. Biggest complaint is such a steep resort fee and tourism levy that really adds up. Would recommend this resort but the fee is a deterrent to coming back.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Jan 27, 2025
Dear Guest, Thank you for sharing such a thoughtful review! We’re delighted to hear you had a peaceful and relaxing vacation, enjoying the stunning ocean views, lush tropical surroundings, and vibrant Caribbean spirit that make Pineapple Beach Club so special. Your shoutouts to Renee, Stacey Ann, Tricia, Joyce, and the rest of our exceptional team truly warm our hearts—they work hard to create memorable experiences, and it’s wonderful to know they made such a positive impact on your stay. We’re thrilled that you loved the variety and quality of our dining options and the fantastic entertainment, especially the steel drum band and beach BBQ night. It’s also great to hear you found the ocean swimmable daily, despite a few red-flag warnings, and appreciated the calm and laid-back atmosphere that sets us apart from more hectic resorts. We value your constructive feedback regarding the flooring and maid service schedule and will address these areas to ensure we continue delivering the high standards our guests deserve. As for the resort fee and tourism levy, we understand your concerns. While these costs help us maintain the level of service, amenities, and experiences that make our resort so unique, we’ll be sure to share your feedback with our management team for consideration. It’s wonderful to know you left with fond memories, and we’d love nothing more than to welcome you back for another tranquil getaway. We’re confident your next visit will exceed your expectations and reaffirm why Pineapple Beach Club is a favorite destination for so many! Take care, Pineapple Beach Club 🍍
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My family just returned from a week at PBC and all six of us, loved every minute! The property is beautiful, the food is delicious and beach is so pretty. I disagree with the complaints about the food. If you want cheese pizza, fries and chicken nuggets, go somewhere else. If you want delicious grilled fish, vegetables, an array of meat and vegetarian options, PBC hits that mark. I also did not see any problem with the seaweed on the beach. Every single morning we saw hardworking people shovel up the seaweed which washed up overnight leaving the beach clear, powdery and beautiful. There is always going to be some seaweed around (it is the sea after all) and complaining about that is like complaining about there being too much salt in ocean water. The beds were comfy, the air conditioner powerful, the Wi-Fi in the rooms strong, and the shower water hot. Sure the rooms could use a little bit of updating perhaps, but with a property this beautiful, you won't spend much time in the room. There is always security on the beach (even during the night) and we felt safe. The resort is pretty compact so it is never a long walk to get anywhere, but at the same time, it never felt busy (even though it is peak season) and there were always plenty of beach chairs available. My only complaints (and they are very small ones).....as a coffee lover....the coffee at the restaurant was not good, but that was ok because the coffee at the cute coffee shop was delicious. And because PBC does not use wrist bands to identify guests, there is no self-seating at meals. This results in sometimes long lines at the Topaz restaurant as guests waited to be seated. We never did try the a la carte restaurants because the line ups at the guest service desk every morning were too long. But that was not a problem as we loved the food at Topaz. It was a great week at a great resort. I would not hesitate to return or recommend it to anyone.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Mar 15, 2024
It's lovely to hear about your fantastic week at Pineapple Beach Club! We're thrilled you and your family enjoyed the beautiful property, the delicious food, and the pristine beach. It's great to know our efforts in maintaining the beach's beauty are noticed and appreciated. We pride ourselves on offering a diverse menu that caters to varied tastes, and it's fantastic to hear that you liked our grilled fish, vegetable options, and variety of meat and vegetarian dishes. Your understanding and appreciation of natural elements like seaweed are commendable and reflect a genuine love for the beach experience. We're also pleased to know that the comfort of the beds, the efficiency of the air conditioning, the strength of the Wi-Fi, and the hot showers made your stay enjoyable. Your feedback about the room updates is noted, and we're glad it didn't detract from your overall experience, given the beauty and offerings of our resort. Our top priorities are the safety and convenience of our guests, so it's reassuring to hear that our security measures and the compact nature of the resort added to your peace of mind and enjoyment. Your insights regarding the restaurant's coffee and the meal seating process are invaluable. We're always looking for ways to enhance our guests' experience, and your suggestions provide us with essential areas to focus on. Thank you for choosing Pineapple Beach Club for your family vacation. We're delighted to have met your expectations and would be honored to welcome you back or to host anyone you recommend to our resort. Your satisfaction and willingness to return are the highest compliments we could receive. Until then, take care! 😊🍍
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Let me start with a few of the negatives. There was no wifi at the gym, the gym also had half the main cardio equipment out of order. The evening entertainment was too downbeat even the Christmas Day evening celebration feel flat once the steel band finished. Final slight negative was that the food in the buffet was not hot, more warm. We also booked a tour which was cancelled at the last minutes without notice and rescheduled to Christmas Day which we did not want to miss the activities at the resort so had to cancel.
The positives were the location, staff, quality of service, food was good despite the negative mentioned above. The resort was very well maintained and clean. Almost every member of staff would say hello and smiled every time you see them. The service offered by the bar staff, serving staff especially in the coffee shop was excellent. All the food was nice and well prepared, as mentioned it wasn’t always hot which would have been an improvement but still worth a good rating for food. Back to the helpfulness of the staff there was one evening when my daughter and i were waiting for some something by one of the food stations and I guess it was the manager came over and asked if we were ok, I explained we were waiting for something that the chef had said would be ready soon. He asked us to wait whilst he checked and came back and said he would bring it over to us. TOP SERVICE from him in my mind, going above and beyond. Despite the challenges of keeping the report tidy with hundreds of guests and also local wildlife it looked clean and was tidy. The facilities were all good including a comfortable bed. It was easy to book any of the restaurants.
Although I do not think we’d go back there were so many guests there that we spoke to that were back for several years in a row. We have stayed at several of the other hotels in the group and this is very close to the St. James Club but I think we preferred that over PBC or the Verandah.
Despite there being an above preference I would still say the Pineapple Beach Resort is nice and it will be the right place for many people to enjoy a great holiday.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Not sure the resort was fogged so take plenty of bug spray.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Jan 5, 2025
Thank you for your detailed feedback, Mark. We’re delighted you appreciated the beautiful location, exceptional staff, and overall quality of your stay at Pineapple Beach Club. Your balanced review is invaluable to us, as it highlights what you enjoyed and areas where we can improve to serve our guests better. We sincerely apologize for the inconveniences you experienced, such as the lack of WiFi in the gym, the equipment issues, and the temperature of the buffet food. These are areas we are actively working on to enhance the guest experience. Your comment about the rescheduled tour is noted as well, and we’ll work with our partners to ensure better communication regarding any changes to planned excursions. We also appreciate your feedback about the evening entertainment, and we’ll explore ways to make those events more engaging and festive, particularly during special occasions like Christmas. That said, we’re thrilled you found so many positives in your stay, including the friendliness and attentiveness of our staff. Your story about the manager going above and beyond to ensure you and your daughter received your food speaks volumes about the dedication of our team, and we’ll be sure to pass along your kind words to them. It’s also wonderful that you enjoyed the well-maintained facilities, comfortable accommodations, and the ease of booking our restaurants. While we understand your preference for other resorts in our family, it’s heartening to know you still found Pineapple Beach Club to be a charming destination. Many of our guests return year after year because of the warm atmosphere and personalized service, and we hope you’ll consider giving us another chance in the future. With your feedback, we’ll continue to grow and improve, ensuring every guest has an exceptional holiday experience. Take care, Pineapple Beach Club 🍍
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The room had black mold growing up the wall, broken fixtures, etc. Paid a resort fee and our room was not cleaned by day 3 had to strip the bed myself and go to desk to ask for clean one, tried calling and nobody answers the phone on numerous occasions . Had no water when going back to room 3 different days, had to shower on the beach to get ready for dinner!! Nobody answer the phone for that problem had to walk down to desk. My concern if someone fell and you needed to call nobody would pick up. I have tried bringing these issues with the Resort and Elite Many calls and emails and NO RESPONSE .
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Check you room ,they did not have a room to move us to so they said, we were stuck, I has to ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded Mar 16, 2024
Eileen, I was truly disheartened to read about your challenges during your recent stay at Pineapple Beach Club. It's deeply troubling to hear that your experience fell short of the high comfort and service standards we diligently work to maintain for all our guests. The issues you've highlighted, especially those concerning the maintenance and cleanliness of your room, are being taken with the utmost seriousness. The health and safety of our guests are our absolute priorities, and I want to assure you that we are initiating immediate, rigorous reviews and enhancements of our room inspection and maintenance protocols to ensure such disappointments are not repeated. I also want to address the communication difficulties you experienced. We recognize the importance of being readily accessible to our guests, especially in urgent situations. To that end, we are intensifying our efforts to bolster our guest service response systems. Our dedicated team is available seven days a week from 8 am to 6 pm, and we're implementing additional measures to ensure that a helpful staff member is always just a call away, ready to assist you with anything you might need. Your feedback is dear to us—it's a vital tool that empowers us to elevate the PBC experience to meet and surpass our guests' expectations. We are already taking decisive action to address the concerns you've raised. To show our commitment to making amends and hopefully restore your faith in our resort, we would be honored to offer you a special arrangement for your next visit. This gesture is our way of showing our apology and our deep commitment to ensuring every guest's stay is nothing short of exceptional. Please contact us as soon as possible during office hours. We're eager to discuss how we can make this right and ensure that your next stay with us reflects the true essence and hospitality of Pineapple Beach Club. Warm regards, The PBC team
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We just returned from our trip and yes, we would stay there again. The property was kept clean, particularly the main dining area. The staff members continually worked to keep the buffet area neat.
We want to recognize the following individuals: TJ and Manual at Topez, Andi, Michael and Ann Marie in Activities and Clementina at Cafe 1761. These people exceeded our expectations every day and made our stay pleasurable.
Egmund has to be one of the most committed employees at Pineapple Beach Club....always smiling and quick to respond to our request for a to go container for a friend that didn't feel up to going to dinner.
We requested a room that would accommodate our traveling companions, who needed to be close due to physical limitations. We stayed in the 400 block near the Turtle pool and our house keeping attendant was thorough and thanked us for the chocolates we left for Valentine's Day.
We've been taking winter trips for many years and this year we opted for a relaxed, less crowded property and we are glad we chose PBC. It was hard to go from 85 degrees to 5 degrees when we got back home!
We called our trivia team Sexy Seniors......The Activities Team was awesome.
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Date of stay: February 2025
Value
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Location
Cleanliness
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Trip type: Travelled as a couple
Room Tip:Wishing I would have brought my own pillow......
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Everything was perfect! The room was tidy and clean and came w a mini fridge and coffee maker, the beds were king size and comfy. The beach with the palms scattered about provided shade when desired. The beach was constantly monitored for empty cocktail glasses and plentiful beach chaises were re-arranged every evening. The sound of the waves 24/7 was magical and so peaceful. The staff was so friendly and accommodating. The snorkeling was great RIGHT THERE(they have all the equipment)! and we also enjoyed a hobie cat sail w "super Mario"! You could also go out on your own. There were kayaks, too. There were large floating rings w tight netting across the bottom anchored in about 3 feet of water to relax and sunbath on. They thought of everything!! The food and drinks were all fantastic and the fun and chill atmosphere was the best we could have asked for! It was one of the best vacations we've ever taken!
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Date of stay: March 2025
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Location
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Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestAmbassador05, Public Relations Manager at Pineapple Beach Club Antigua - All Inclusive
Responded 2 weeks ago
Dear Brenda, Thank you so much for your wonderful review—it's a true delight to hear your vacation at PBC was "perfect!" Your vivid description beautifully captures the relaxing atmosphere, comfortable accommodations, and the charming little details that we love offering our guests. We're especially thrilled you enjoyed our pristine beach, watersports like snorkeling and sailing with Mario, and those relaxing floating rings—indeed, we strive to think of everything! Your compliments about our friendly and attentive staff genuinely warm our hearts. We'll gladly share your praise with our entire team, as it motivates us all to continue providing exceptional experiences. We're delighted the delicious food, refreshing drinks, and laid-back atmosphere made your visit so memorable. We’d love to welcome you back again soon to create more unforgettable memories together. 😁 Warmest regards, Pineapple Beach Club 🍍
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is easy to get around if you aren’t up the hillside.
Ask for a ground floor room in 400 block.
It’s a lovely resort.
The Verandah is a lot of walking or always needing a cart.
Oranjestad, St. Eustatius6 contributions4 helpful votes
As of our visit in January/February multiple renovations had been done: The welcome area now has a roofed area with seating outside near the fountain. The best renovation took place at the main dining hall, with the recessed table area raised and leveled. Great job.
There are more places to choose from in the Willikies area.
PRICE RANGE
C$540 - C$679 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand pineapple beach antigua hotel st. john`s, grand pineapple beach hotel, grand pineapple antigua, grand pineapple beach club, pineapple beach antigua
FORMERLY KNOWN AS
Grand Pineapple Beach Antigua
LOCATION
CaribbeanAntigua and BarbudaAntiguaSaint Philip ParishWillikies
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is Pineapple Beach Club Antigua - All Inclusive accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
