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Mercure London Heathrow Hotel

869 reviews
#10 of 15 Hotels in Hayes
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Traveller (182)
Room & Suite (47)
Dining (29)
Overview
  • Excellent20%
  • Very good37%
  • Average25%
  • Poor11%
  • Terrible7%
Travellers talk about
“legoland package”(21 reviews)
“coffee machine”(10 reviews)
“restaurant staff”(12 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
3.0 Star Hotel
All hotel details
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (869)Write a Review
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All reviewslegoland packagecoffee machinerestaurant staffbooked this hotelhoppa busquiet roompublic areasone night staybar and restaurantlong flightgood nights sleepan overnight stayshort staycar parkingheathrowwindsor
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511 - 515 of 813 reviews
Reviewed 14 April 2016

This is a reasonable hotel with a good bar and menu for dinner. However, the quality of the rooms is not up to the usual 3* or 4* that you'd expect from Mercure. The room had an awful smell which was overpowering (similar to bleach)...More

Thank Crofton138
Response from GM-MLHR, General Manager at Mercure London Heathrow HotelResponded 17 April 2016

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I can assure you will be looking further into the points you...More

Reviewed 14 April 2016

Room was very clean food was excellent and staff made us very welcome they were extremely pleasant and very child friendly they all spoke to my son and asked him about his day at Lego Land. Breakfast was excellent with plenty of choice

Thank Jackie J
Response from GM-MLHR, General Manager at Mercure London Heathrow HotelResponded 15 April 2016

Dear Guest, Thank you for the fabulous feedback. Great to see that you and the family enjoyed your stay. We look forward to welcoming you all again on your next theme park break. Warm regards Richard Jackson General Manager

Reviewed 13 April 2016 via mobile

Great hotel, staff very friendly. Rooms are very spacious and have air conditioning, heating and a fridge. The car parking is good as long as u book in advanced. The food is good value for money and if u get a deal from Lego land...More

1  Thank Christine W
Response from GM-MLHR, General Manager at Mercure London Heathrow HotelResponded 14 April 2016

Dear Guest, Thank you for taking the time to leave such a positive review after your recent Theme park break. I was pleased to see that you thoroughly enjoyed your stay. We look forward to welcoming you all again on your next trip. Warm regards...More

Reviewed 12 April 2016

I've stayed here a number of times, usually it's been ok for the rate - this time it was terrible - slow barely understandable check-in process, attic room so hot window needed to stay open, the motorway is about 20meters from the window so noise...More

Review collected in partnership with Accorhotels.com
Thank hotelreviewsOH
Response from GM-MLHR, General Manager at Mercure London Heathrow HotelResponded 24 April 2016

Dear Guest, Thank you for sharing your most recent experience. Please accept my apologies that on this particular stay, we failed to meet your expectations. We will be looking further into the points you have raised regarding room and water temperature, so thank you for...More

Reviewed 11 April 2016

Good laid pack feel hotel, ideal for business stays night before flying to the States. staff extremely friendly and professional, front of house at breakfast has one of the most positive attitudes and biggest smiles.More

1  Thank iscott76
Response from GM-MLHR, General Manager at Mercure London Heathrow HotelResponded 13 April 2016

Dear Guest, Thank you for taking time to leave a review following yoru recent stay. I was pleased to see that your stay was very enjoyable. I will share your great comments with our team. I am sure that this feedback will serve as an...More

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Traveller (182)
Room & Suite (47)
Dining (29)
Hotel & Grounds (132)
Bathroom (12)
Business Centre & Event Rooms (1)
About
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$56 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$56 - US$100 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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