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Holiday Inn London - Heathrow Ariel

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1,440 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,342: English reviews
Cardiff, United Kingdom
Reviewed 22 August 2015

Stayed here for one night in June 2015 before a long haul flight from Heathrow. I and others have said it before - the Hotel Hoppa is your best bet if you've got tonnes of luggage, otherwise, take either the number 105, 140, 111 or 285 from Heathrow Central bus station to Harlington Corner for FREE and you're right outside...

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Helpful?
Thank TheLush101
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear TheLush101, Thank you for your review comenting on 'good value short stay'. You commented being recognised as Priority Club member, your room being spotless, bed comfy. Currently bathrooms are being updated it is on-going process. We value yuor feedback & hope to welcome you back in the furure. Sincerely Stephen Brown

Amsterdam, The Netherlands
Reviewed 21 August 2015

Located within the free bus area of Heathrow, this circular hotel is perfectly adequate if you're looking for a cheaper option that staying in central London. Clean and modern, the rooms are somewhat small, with barely enough room to turn round, but there is a desk, reasonable bathroom and room for your clothes. Iron, ironing board, tea & coffee are...

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Helpful?
1Thank Jarko2015
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Jarko K, Thank you for commenting on your recent stay wiith us and as a valued guest welcome you back. Sincerely Stephen Brown.

Mechelen, Belgium
Reviewed 20 August 2015

When you order a ceasar salad with chicken in the bar you expect to get this. Without offering me any alternative or giving me any explanation I was presented a small salad without any chicken or dressing. I call this simply unaccaptable and for me a reason to never come back. The hotel as such is not bad but that...

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Helpful?
Thank Phil2800
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Phil 2800, Thank you for taking the time to place your review, and as the General Manager of this hotel I would like to offer my sincere apologies for your disappointing experience in your restaurant. Customer Service is always our key focus, therefore I should appreciate it if you would spare me a few moments of your time by...

Wolverhampton
Reviewed 19 August 2015

My partner and I needed to stay overnight at Heathrow to enable us to catch an early flight. We chose the Holiday Inn Aerial and used the VIP car parking service. The hotel is somewhat in need of refurbishment! Reception checked us in most efficiently and we went to our room to drop our bags and get ready to dine....

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Helpful?
1Thank ga5tro
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear ga5tro, Thank you for writing a review about your stay with us. We are glad that you found our car parking service to be very good. However, we would like to apologize for falling short of your expectations regarding our rooms and bathrooms. It is also regrettable that your dining experience was less than satisfactory. Reviews like yours are...

Newcastle, United Kingdom
Reviewed 18 August 2015 via mobile

Stayed for two nights, staff friendly and all very clean. Ideal location for heathrow and public transport links. Nearest stops are within the heathrow free travel zone. There is a hotel hopper shuttle bus runs to the hotel from the terminals but it a quite expensive and unnecessary if you do abit of research first its easy to get to...

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Helpful?
Thank thepieshop66
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear thepieshop66, Thank you for your comments regarding your stay with us. I was pleased to read you found the staff friendly & the hotel clean and you found our bar & restaurant reasonably priced.. We are currently in an on-going refurbishment programme for both corridors & rooms which will bring the hotel more up-to-date. We look forward to welcoming...

Reviewed 15 August 2015 via mobile

I have been in this hotel sine the beginning of February 2015. The rooms are well presented and comfortable. If you like a bit of space in your room, you must book an even numbered room. The staff are extremely nice and very helpful.

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Helpful?
Thank Paul W
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Pual W, Thank you so much for your review of our hotel I am pleased to hear you found our rooms well presented & comfortable & found our team to be helpful. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stephen Brown

ox394dp
Reviewed 13 August 2015

.Stayed here on an overnight stop prior to flying out of Heathrow. The front desk service was particularly good bearing in mind that most clients are on a once only, one night stop. The service was excellent. The room was clean and fresh with effectivet double glazing so there was no noise from either the traffic or the 'planes. The...

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Helpful?
1Thank chinnorchappie
Sharad R, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear chinnorchappie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and the reception team excelled in their service.. We value your feedback. We hope you will visit us again. Yours sincerely Stephen Brown

Horsens, Denmark
Reviewed 13 August 2015

A very relaxed stay, with pleasant service in bar and restaurant. only a little confusion during check-out, because my stay consisted of 2 bookings. the location is splendid, free bus to/from Heathrow Central Bus station/Underground station. also quite near the Terminal 2 & 3

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Helpful?
Thank alfabase
Sharad R, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear alfabase, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Yours sincerely Stephen Brown

Perth, Australia
Reviewed 12 August 2015

We were double charged for a one night stay, when complaining they stated that we had been charged inadvertently for none arrival by the system, & we would be refunded. Their mistake, we had to wait 7 days for refund, when debited $218.00 when credited back to our account $200.00 a shortfall to our account for THEIR MISTAKE of $18.00...

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Helpful?
1Thank Bob H
Sharad R, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear ,Bob H, Apologies for error which we have been able to identify, the team memebr involved has had remedial training. Your room rate has been refunded & the remianing charge which is the car park charge of £12.00 will be refunded as well. Yours sincerely Stephen Brown

Boston, Massachusetts
Reviewed 3 August 2015

This Holiday Inn is located close to London-Heathrow airport. The building is older, but maintained well. My room was small, but very clean and comfortable. I heard zero noise from the street or airport. You will need to take a bus or taxi to the hotel. On the way to the hotel, I walked (from terminal 3) to the airport...

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Helpful?
Thank bosboy76
Sharad R, Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Bosboy76, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Sharad Rekhi Operations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: $94 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, England, UK
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the Airport - Room 378 is fantastic”
 of 5 bubbles malcm685, 7 Dec 2016 | Read review
“Ask for an airport view if you like watching planes”
 of 5 bubbles stellamaher, 2 Dec 2016 | Read review
“ask for a decent sized room”
 of 5 bubbles jennyf436, 23 Nov 2016 | Read review
“Awayt from the lift”
 of 5 bubbles KINGSB364, 9 Nov 2016 | Read review
“Noise level was zero.”
 of 5 bubbles BrigittaH_13, 4 Nov 2016 | Read review
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