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Crowne Plaza Hotel London-Heathrow

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Crowne Plaza Hotel London-Heathrow
Crowne Plaza Hotel London-Heathrow
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2,777 Reviews from our TripAdvisor Community

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Showing 2,679: English reviews
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High Wycombe, United Kingdom
Reviewed yesterday NEWvia mobile

Everything about this hotel is average at best, with the exception of parking which was horrendous - a stone covered ploughed field approximately a quarter of a mile from hotel main entrance. Close proximity to Heathrow airport is this hotels obvious main feature, everything else (except parking) is adequate yet average.

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Helpful?
Thank Paul H
Bristol, United Kingdom
Reviewed yesterday NEW

We have stayed at this hotel many times using the park and fly option and have always been very pleased with the hotel, parking and hoppa bus. The hotel, as usual is very good but the parking situation and hoppa bus have gone downhill. We had to park in a very muddy and very uneven gravely field at the back...

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Helpful?
Thank Jan K
Bexley, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed at the Crowne Plaza ahead of an early flight from T5. Like all airport hotels, this is huge and the reception/bars were very busy. The staff were friendly, although there was only one person at the bar I used, looking pretty overworked - which meant he didn't have time to replace the beer when the keg ran out. The...

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Helpful?
Thank BexleyStuart
Solihull
Reviewed 2 days ago NEW

My wife and I had to catch an earl;y morning flight from Heathrow Airport and selected this hotel because they offered a reasonable rate for a night's hotel stay and car parking for 9 days. On arrival at the hotel we were told that we were the guests of the day and upgraded to an executive room with access to...

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Helpful?
Thank James F
Cork
Reviewed 4 days ago NEWvia mobile

We recently spent 4 nights at the Crown Plaza Hotel Heathrow,we stayed in a very spacious family room with comfortable beds.The staff were great and couldn't do enough for us,the food was also of a very high standard,there is a shuttle bus that runs between the hotel and the terminals in Heathrow every 20-30 minutes,the cost for an adult one...

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Helpful?
Thank Corkkieran
AmanBhuiyan, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Guest I am very pleased you had a lovely break with your family and that we were able to deliver everything you needed to make this holiday special. Our hotel is very proud of its level of cleanliness, quality of product and level of service, I am glad you recognize it. Please be assured that we are continuously working...

oldbury
Reviewed 4 days ago NEWvia mobile

Stayed here on the recommendation of the holiday inn situated just around the corner, and we are so pleased that they did, had to have 21 days Parking as flying out the next morning on holiday, from the moment that we checked in until the moment that we checked out we were made to feel as we were special guests,...

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Helpful?
Thank GaryOldbury
AmanBhuiyan, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Guest Thanks for your lovely feed back I am very pleased you had a great stay and that we were able to deliver everything you needed . Our hotel is very proud of its level of cleanliness, quality of product and level of service, I am glad you recognize it. Once again, thank you for choosing Crowne Plaza London...

Reviewed 5 days ago NEW

Lovely place, good food, nice room, could use plug-ins by the bedside tables for those of us using C-pap machines. Karan was a great help, as we originally had a little difficulty figuring out how to park near the front entrance, yes I know that sounds silly, but it's a pretty large car park :-)

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Helpful?
Thank Steve P
AmanBhuiyan, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Guest Thank you for your feedback ,we We take all our guest feedback seriously in improving and developing our services.Rest assured your positive feedback will be passed on to Karan. Thank you once more for choosing the Crowne Plaza Heathrow for your stay and we hope to welcome you back soon

Merthyr Tydfil, United Kingdom
Reviewed 6 days ago NEW

Visited the Crowne Plaza for one night following a fortnights holiday. We arrived at the hotel at 9:00 p.m. and check-in very quickly and sent off to room 3388 on the third floor, this room was very clean and tidy with the following facilities: Double bed Writing desk Bathroom facilities (handbasin, bath, over bath shower and WC) Comfy chairs Wardrobe...

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Helpful?
Thank Colin K
AmanBhuiyan, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Thanks for your feedback in regards to your recent stay at the Crowne Plaza Heathrow,We take all our guest feedback seriously in improving and developing our services.we glad that you happy with the service and Room size and amenity.Rest assured your comments regards to the room services will be dealt with accordingly Thanks and looking forward to welcome you back...

Auckland
Reviewed 6 days ago NEWvia mobile

So we made the mistake of booking here thinking it would be a good place because we are used to the crowne plaza experience. Well this was nothing like it. It's way too far from the city, no airport shuttle. The public shuttle ticket machine didn't work for our entire stay. The staff didn't care. The shower was piss poor...

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Helpful?
Thank Aklguy
AmanBhuiyan, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Guest Thank you for your recent feedback in regards to your last stay with us at the Crowne Plaza Heathrow. We take all our guest feedback seriously in improving and developing our services.I am really sorry that your last stay wasn't within your expectation and you had some problems with the shower pressure in the room. Just to clarify...

Southam, United Kingdom
Reviewed 1 week ago via mobile

This was part of a deal with a two day Legoland pass. It is a great place to stay, only 20 mins from Windsor and 5 mins from Heathrow. The rooms are big and comfy and the gym is surprisingly well equipped. The pool is lovely and there is a steam room and sauna. The bar looked nice and is...

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Helpful?
Thank Cdubbya74
AmanBhuiyan, Front Office Manager at Crowne Plaza Hotel London-Heathrow, responded to this review

Dear Guest Thank you so much for your review , at the Crwone plaza-Heathrow we really appreciate our guest feed back as it help us in improving our services. We glad that you find us within your expectations and needs. We looking forward to welcome you back in your next stay.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition, M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley, and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high-speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapes. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. ... more   less 

Additional Information about Crowne Plaza Hotel London-Heathrow

Address: Stockley Road, West Drayton UB7 9NA, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $114 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Reservation Options:
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, UK - England
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Business Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#4 Family Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel London-Heathrow staff and other travellers.
34 questions
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Ipswich, United Kingdom
Shrewsbury, United Kingdom

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Questions? Get answers from Crowne Plaza Hotel London-Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid in-room dining”
526ColinK, 18 Apr 2017 | Read review
“Pay the extra and go CLUB you wont be disappointed”
lcbmmb, 29 Mar 2017 | Read review
“All rooms appear spacious and reasonably quiet for being near the airport.”
panther1957, 24 Mar 2017 | Read review
“Do not arrive on a busy day in the dark or in wet weather”
brianinfrance, 20 Mar 2017 | Read review
“Cannot comment.”
Peter130391, 18 Mar 2017 | Read review
5 of 5