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Novotel London Heathrow

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Novotel London Heathrow
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2,271 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 2,051: English reviews
Reviewed 30 August 2014

The location is about 25 minutes via a 5 pound one way or 9 pound return trip to the airport. Beingan Accor platinum member, I was offer a room upgrade and welcome drink. The room is clean and tidy. Breakfast was really nice , has a variety of food. There is an ipad/tablet on the desk which you can check...

1Thank Raymond L
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear solo6005, I am delighted to hear that you have enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope...

London, United Kingdom
Reviewed 29 August 2014

I have always liked Staying at Novotel, mainly because of the Nice comfortable rooms and great breakfast. This hotel was no exception, stayed with my wife for 7 days. room was really clean, great bed and bathroom with amazing bathtub. Enjoyed the daily English breakfast too. Though didnt managed to go to Gym and Swimming Pool due to hectic schedule....

1Thank gaurav_sngl
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear gaurav_sngl, Thank you so much for your review. We are glad to hear that you have enjoyed your room and the breakfast. I would like to confirm however that the Wifi is free in the room. We look forward to your next stay. Warm Regards,

Carluke, United Kingdom
Reviewed 29 August 2014

This is our third trip to this hotel. We've been here by air and by road, and it's convenient for both. Just 10 minutes from Heathrow by transfer bus and right beside the M4 it's an excellent hotel. The rooms are always well appointed and clean and the staff very helpful. We'll definitely be back.

1Thank badbob1982
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear badbob82, Thank you for your words of praise. We are truly happy to hear that you have very much enjoyed your egular stays at Novotel London Heathrow. We would also like to thank you also for pointing out our attentive staff. We look forward to welcoming you back soon. Warm Regards,

Reviewed 28 August 2014 via mobile

Stayed 2 nights, room had not been cleaned properly, I went to put something in the bin and there was a broken plastic cup and a medicinal tablet in there. We have a 16 month old who is like all 16 month olds very inquisitive and could have found that, luckily we had found it first. There were complimentary tea...

Thank Eattoomuch2
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Eattoomuch2, Thank you so much for your feedback. I am truly sorry to hear about the inconvenience caused during your last stay. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I will hence address them to the team in order to avoid any future occurrence. On a positive...

Reviewed 27 August 2014

Stayed here twice now with my family (wife and 2 children - 9 & 11) as a stop-over hotel. It ticked all the right boxes for a great night's sleep and filling breakkie! Very close to airport, easy to find and hassle -free. Will definitely stay there transiting again.

Thank JohnBeijing
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear JohnBeijing, Thank you so much for this wonderful feedback! It is really rewarding to hear that you were very satisfied with your stay. We look forward to your next visits. Kind regards,

Ingolstadt, Germany
Reviewed 26 August 2014

We stayed there for one night on our trip to Florida. Very nice beds, calm hotel, very nice bathroom. But it took 45 minutes to get to the airport, but this is due to Londonm Heathrow, a really big airport. Good breakfast, very friendly staff - recommend!

Thank Axel L
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Axel L, Thank you for your very satisfactory stay at Novotel London Heathrow. I We hope to have the pleasure in welcoming you back again. Warm Regards,

Reviewed 25 August 2014 via mobile

We are a family of four 2 adults , 2 children and stayed with hotel and legoland package. The kids and us loved it here , the staff especially lara on reception are fantastic. Was suprised how much things for the kids to do here, with computers , play area, and the swimming pool which they loved. Breakfast was great...

Thank Harrogate1986
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Harrogate1986, Thank you so much for your feedback following your stay at Novotel London Heathrow. It is such a great pleasure to hear that you and your family loved our hotel. Thank you for mentioning Lara whom we think is a great asset to the hotel as she and the rest of the team genuinely love to pamper our...

Reviewed 22 August 2014

My family and I stayed at the Novotel Heathrow this Aug 2014. The hotel offered fabulous family discount and a central location for exploring the surrounding theme parks. The reception area/ bar / restaurant is lovely and modern and the breakfast offered a good choice with friendly service. The pool area is good which the children enjoyed. Highly recommended and...

Review collected in partnership with Novotel Hotels
Thank 19caroline78
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear 19caroline78, Thank you so much for the great feedback. We are so glad that you have enjoyed all our facilities including our excellent buffet breakfast and our swimming pool. We hope to see you again very soon. Warm Regards,

Reviewed 21 August 2014 via mobile

If you stay at this Novotel check that the telly works as soon as ypu get into your room. Mine didn't on TWO separate stays in July and August 2014. When you report it they'll send you a kitchen manager or a waiter who is quite clueless, because clearly they have no maintenance staff. Disgraceful for a four star hotel.

Thank Amit M
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Amit M, Thank you for your comments. Although we have recently changed all our TV's in our bedrooms to brand new flat TV screen, I was disappointed to hear that it did not work properly during your stays, please allow me to express my sincerest apologies. I can assure you that we have already addressed the issues in order...

Melbourne, Australia
Reviewed 19 August 2014

We have always stayed at Novotel Heathrow before flying home to Australia.It is close to terminals and makes for hassle free departure. This time we ate in the restaurant and had the LEAST VALUE FOR MONEY MEAL we have ever had. One fillet of fish, a bowl with about 20 small chips, some lettuce leaves and tartare sauce. Cost 14.95...

Review collected in partnership with Accorhotels.com
Thank Col_12879
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Col_12879, Thank you so much for your review. We are glad to hear that you have enjoyed your stay with us but we are disappointed that you found your meal not to be of good value. I would like to inform you that at Novotel we pride ourselves in preparing our menu based on locally sourced ingredients. We also...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $89 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, UK - England
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
36 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5