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Novotel London Heathrow

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Novotel London Heathrow
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2,224 Reviews from our TripAdvisor Community

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Showing 2,006: English reviews
Cardiff, United Kingdom
Reviewed 17 June 2014

For an airport hotel, the Novotel is good. Checkin was quick, the room was clean and standard Novotel furniture but was not too worn as some other hotels. Connecting to Terminal 5 was either 15m bus or taxi, the one downside, that it is not too close to the airport itself although travel time to all terminals is equal. Restaurant/bar...

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Helpful?
Thank Christopher B
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Christopher B, We are very pleased to hear that we made your stay enjoyable and that all the services you used were at your satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Lincolnshire UK
Reviewed 15 June 2014 via mobile

Never normaly write reviews but feel this hotel deserves a mention. Stayed at this Novotel heathrow for two nights on a legoland break and it did not disappoint. The only reason it is not 5 stars is because we were originally booked into a superior room which we found out was too small to accommodate the sofa bed and a...

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Helpful?
Thank April B
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear April B, Thank you so much for this fantastic review. We are so pleased that you have enjoyed our hotel and the family offer which includes welcome gift for the children, play area and swimming pool. We are also glad that you liked the upgrade into the Suite since it is very good value for money for a family...

London, United Kingdom
Reviewed 14 June 2014

I attended a conference here but did not stay overnight so cannot comment on rooms. The conference facilities were not up to standard, a soulless room, small and crowded with too little space to make accessing exits easy. Refreshments were adequate, but the serve yourself system for coffee and hot water was much too time consuming to be suitable for...

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1Thank snailrunner
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear snailrunner, Thank you for reviewing your conference day at our hotel. We are disappointed to hear that the event you attend to was not at your satisfaction. We can confirm that all the conference arrangements are made in agreement with the organizers and so far we have only received positive feedback about this day. We are sorry however that...

Saffron Walden, United Kingdom
Reviewed 13 June 2014

Review collected in partnership with Accorhotels.com
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Thank Lorenz J
Julian M, Manager at Novotel London Heathrow, responded to this review

Miami, Florida
Reviewed 12 June 2014

Review collected in partnership with Novotel Hotels
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Thank Ricardo R
Julian M, Manager at Novotel London Heathrow, responded to this review

Bristol, United Kingdom
Reviewed 11 June 2014

Review collected in partnership with Accorhotels.com
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Thank Philip P
Julian M, Manager at Novotel London Heathrow, responded to this review

Morgantown, West Virginia
Reviewed 9 June 2014

Hotel is conveniently located for quick access to London Heathrow. Very comfortable and quiet room despite the temporary construction going on during the day. The best part was the helpful staff. When we arrived at noon, the rooms were not available/cleaned yet but a member of our group had the flu and needed to rest. They quickly had one made...

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Thank maxine r
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear maxine r, Thank you so much for this nice review. We are delighted to hear that the staff made all the difference by providing you with a very enjoyable experience. I would like to inform you that our bar is opened again with a brand new design. We hope that you will be able to enjoy this new feature...

Devonport, United Kingdom
Reviewed 9 June 2014

we stayed here as couple travelling to US for holidays. the check-in was easy and quick. staff was very professional. Room was very nice and clean comfortable bed. A Excellent selection of breakfast. had drinks in the temporary bar (as there some refurbishment going in their real bar) service was excellent and then dinner in the restaurant again excellent service...

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Helpful?
Thank hoped868
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear hoped868, Thank you so much for this fantastic review of your stay. Indeed we do our utmost to satisfy our guests and to anticipate their needs. I thank you for pointing out Mandeep from the restaurant and I will ensure that your comments are passed on to him. I would also like to inform you that we have now...

Bradford, United Kingdom
Reviewed 4 June 2014

Review collected in partnership with Accorhotels.com
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Thank 579sam
Julian M, Manager at Novotel London Heathrow, responded to this review

Milton Keynes, United Kingdom
Reviewed 4 June 2014

I arrived on Sunday evening - really just for a place to sleep before a flight at silly o'clock the next morning. I managed to get a fly stay deal making it a no-brainer in terms of cost and convenience. The hotel still manages to look fresh and modern though they are doing some refurbishments at the moment. My room...

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Thank TrevMK
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear TrevMK, Thank you so much for your comments. We are pleased that you found our Park and Fly package to be convenient for you. It is also a pleasure to hear that you had a comfortable sleep and the shower pressure was great which is very important when you are staying away from home. Thank you for noticing the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $84 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, UK - England
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
34 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
“Pay for upgrade room, standard is tiny”
 of 5 bubbles 203chloew, 27 Jan 2017 | Read review
“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
5 of 5