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2017-10-29 2017-10-30
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    Novotel London Heathrow

    Cherry Lane, West Drayton UB7 9HJ, England
    011 44 20 3856 8681
    Hotel website
    Lowest prices for your stay
    Oct 29 Oct 30
     2 people have started booking this hotel
    SAVE US$6
    Traveller (352)
    Room & Suite (123)
    Dining (33)
    • Excellent29%
    • Very good41%
    • Average19%
    • Poor7%
    • Terrible4%
    Travellers talk about
    “separate toilet” (45 reviews)
    “swimming pool” (98 reviews)
    “the sofa bed” (38 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Novotel London Heathrow
    Special Offer: 30% OFF & FREE BREAKFAST
    Hotel deals
    Oct 29Oct 30
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,494)
    There are newer reviews for Novotel London Heathrow
    See the most recent reviews
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    941 - 945 of 2,259 reviews

    Reviewed 9 March 2015

    We stayed one night after a 14 hour flight from Singapore. Arrived via shuttle in early evening after a long wait at the airport terminal for the bus to arrive (not the Hotel's Problem but worth a warning to potential travellers). Customer service at hotel...More

    2  Thank excelsa
    Response from BradleeP, Manager at Novotel London HeathrowResponded 18 March 2015

    Dear Excelsa Thank you so much for the review. We are glad that you have enjoyed your stay with us and that you found the Hotel convenient for your travel, the Nespresso machine and the premium Wifi is only two of the six extra added...More

    Reviewed 8 March 2015 via mobile

    My family stayed here after a 25hr flight from Australia and the staff were fantastic! Everyone from front desk to house keeping and bar staff. Nothing was a problem for them. Traveling with children can be hard but the staff and the facilities here at...More

    Thank SarahSheridan
    Response from BradleeP, Manager at Novotel London HeathrowResponded 10 March 2015

    Dear SarahSheridan Thank you for the great review and 5* rating, It is great to hear you enjoyed the facilities of the hotel and that all the staff helped make your journey easier. We hope to see you again soon! Kind Regards

    Reviewed 8 March 2015

    I had a connection flight in London, and I stayed here for one night between the flights. The staff were extremely nice and friendly and replied all my questions. The lady in reception instructed me about the bus to the terminal, the timing and payment...More

    Thank MeerMoor
    Response from BradleeP, Manager at Novotel London HeathrowResponded 10 March 2015

    Dear MeerMoor Thank you for your response, It is good to hear you found the hotel convenient and that the team was there to help you with any questions. My apologies for the repeated wake up call, I will ensure our maintenance department look into...More

    Reviewed 8 March 2015

    It's been ages since I stayed in a Novotel hotel and this was my first stay at this hotel at Heathrow. The room was spacious and the bed comfortable. Staff at the reception made me feel welcome. There was also a good selection of food...More

    Thank fillout
    Response from BradleeP, Manager at Novotel London HeathrowResponded 10 March 2015

    Dear fillout Thank you for your kind response, I am glad to hear that you had a comfortable stay with us and found the team welcoming. You are correct in your assumption that the reception team would have done their best to meet your request,...More

    Reviewed 6 March 2015

    We found a deal for our family of 4 to spend 1 night and we basically went to take advantage of the pool. We had the pool to ourselves both times we used it! The common areas and room were all very nice and very...More

    Thank KCParkes
    Response from BradleeP, Manager at Novotel London HeathrowResponded 10 March 2015

    Dear KCParkes Thank you so much for this wonderful review and the superb 5* rating you have given us. We were delighted to read your comments and to know that we have delivered an excellent service and that you enjoyed the facilities in the hotel.....More

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    Premier Inn London Heathrow Airport (M4/J4) Hotel
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    #1 of 12 hotels in West Drayton
    Awards & Recognition
    GreenLeadersBronze level
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Price range
    • US$62 - US$135 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in West Drayton
    • #3 Family Hotel in West Drayton
    • #4 Luxury Hotel in West Drayton
    • #5 Business Hotel in West Drayton
    • #6 Romantic Hotel in West Drayton
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 178
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • Greater London >
    • West Drayton
    • Also Known As
    • Novotel London Heathrow Hotel West Drayton ,
    • Novotel Hotel London Heathrow ,
    • Novotel West Drayton ,
    • West Drayton Novotel ,
    • Novotel London Heathrow West Drayton, UK - England
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    Traveller (352)
    Room & Suite (123)
    Dining (33)
    Pool & Beach (8)
    Hotel & Grounds (224)
    Bathroom (43)
    Family and Play Areas (8)
    Business Centre & Event Rooms (4)
    Sponsored by:
    Premier Inn London Heathrow Airport (M4/J4) Hotel
    1,527 reviews
    .56 km away
    Hyatt Place London Heathrow Airport
    2,993 reviews
    1.93 km away
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    2.51 km away
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    .31 km away
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    Ask a question
    Questions & Answers
    24 September 2017|
    AnswerShow all 6 answers
    Response from Jane F | Reviewed this property |
    I don't know. Sorry.
    12 September 2017|
    AnswerShow all 4 answers
    Response from Iuliia I | Reviewed this property |
    Hi, I believe you can swim yourself. Only children should be accompanied by adults.
    Caragh S
    23 August 2017|
    AnswerShow all 7 answers
    Response from Andrea H | Reviewed this property |
    Hi there is a shuttle bus which goes from Hotel to terminals. I think from memory they served food until 10.00 pm but bar open later. Not sure what time Pool is open until sorry
    Room Tips
    "Get higher floor to avoid noise from any dinner functions"
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    "One Night Ok-Don't Expect Too Much"
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    "All rooms are good"
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    "Good accessibility for wheelchairs to general areas, possibly tight with bigger wheelchairs in rooms to..."
    Read review
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