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2017-08-27 2017-08-28
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    Novotel London Heathrow

    Cherry Lane, West Drayton UB7 9HJ, England
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    2017-08-27 2017-08-28
    US$72
    US$69
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    Traveller (336)
    Room & Suite (118)
    Dining (33)
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    Overview
    • Excellent29%
    • Very good42%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “swimming pool” (97 reviews)
    “the sofa bed” (35 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    4.0 Star Hotel
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    Offers from Novotel London Heathrow
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    Rooms
    Aug 27Aug 28
    |
    1 room, 2 adults, 0 children
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    Reviews (2,420)
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    There are newer reviews for Novotel London Heathrow
    See the most recent reviews

    951 - 955 of 2,187 reviews

    Reviewed 13 November 2014

    Great hotel with great FO staff, GM was always around and you could feel it on the quality of service as well. Clean, tidy, great hotel for meetings, easy acces to Heathrow. Evening buffet and breakfast selection could have been wider.More

    1  Thank jzsombi
    Response from Julian M, Manager at Novotel London HeathrowResponded 17 November 2014

    Dear jzsombi, Thank you so much for your comments. It is a pleasure to hear that you found our hotel to be very convenient for the purpose of your stay and that you enjoyed the quality of service provided by the teams. We hope to...More

    Reviewed 11 November 2014

    Review collected in partnership with Novotel Hotels
    2  Thank mazzak21
    Response from Julian M, Manager at Novotel London HeathrowResponded 17 November 2014

    More

    Reviewed 10 November 2014 via mobile

    We stayed 5 days in London and at this hotel. The room was ok, the staff was great and friendly. The restuarant had amazing food, we had a great server but fell to get her name but she provided some of the best service ever....More

    2  Thank Curtis J
    Response from Julian M, Manager at Novotel London HeathrowResponded 12 November 2014

    Dear Curtis J, Thank you very much for your kind review. What a pleasure it is to hear that you found all the staff to be friendly and helpful and that you have been provided with "some the best customer service ever" in our restaurant....More

    Reviewed 9 November 2014

    The annual family meet up was held this weekend and the staff at the hotel were extremely helpful, friendly and accommodating with five separate couples and children, each with our own requirements and demands. Rooms were clean, tidy, very quiet and spacious. Only disappointing element...More

    1  Thank Paul_Thomas_UK
    Response from Julian M, Manager at Novotel London HeathrowResponded 12 November 2014

    Dear Paul_Thomas_UK, Thank you so much for your comment. We are so glad to hear that your stay was superb and that all of your family has enjoyed staying with us. We hope to see you again soon. Warm Regards,

    Reviewed 8 November 2014

    I arrived at the reception desk ti be dealt with by an extremely rude and obnoxious receptionist who was adamant that my booking via booking.com was incorrect for early book in was free of charge. If there was an error in communication I can deal...More

    2  Thank theinterestingone
    Response from Julian M, Manager at Novotel London HeathrowResponded 11 November 2014

    Dear theinterestingone, I thank you for your feedback but I was disappointed to hear that your stay was not at your satisfaction, please allow me to express my sincerest apologies. I would like to inform you that the normal check-in time is of 2pm and...More

    Hyatt Place London Heathrow Airport
    2,890 reviews
    #2 of 12 hotels in West Drayton
     
    Holiday Inn London-Heathrow M4, Jct. 4
    2,080 reviews
    #6 of 12 hotels in West Drayton
     
    Park Inn by Radisson Hotel & Conference Centre London Heathrow
    2,829 reviews
    #8 of 12 hotels in West Drayton
     
    Crowne Plaza Hotel London-Heathrow
    2,931 reviews
    #3 of 12 hotels in West Drayton
     
    About
    Awards & Recognition
    GreenLeadersBronze level
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$72 - US$142 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in West Drayton
    • #3 Family Hotel in West Drayton
    • #4 Luxury Hotel in West Drayton
    • #5 Business Hotel in West Drayton
    • #6 Romantic Hotel in West Drayton
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 178
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, ACCOR, Expedia, Orbitz, Booking.com, Hotels.com, Priceline, Ctrip TA, TripOnline SA, Cancelon, Hotwire, Cheap Tickets, Agoda and HotelQuickly so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Greater London >
    • West Drayton
    • Also Known As
    • Novotel London Heathrow Hotel West Drayton ,
    • Novotel Hotel London Heathrow ,
    • Novotel West Drayton ,
    • West Drayton Novotel ,
    • Novotel London Heathrow West Drayton, UK - England
    Add Photo Photos
    Traveller (336)
    Room & Suite (118)
    Dining (33)
    Pool & Beach (8)
    Hotel & Grounds (216)
    Bathroom (40)
    Family and Play Areas (8)
    Business Centre & Event Rooms (4)
    Nearby
    Park Inn by Radisson Hotel & Conference Centre London Heathrow
    2,829 reviews
    1.70 km away
     
    Hyatt Place London Heathrow Airport
    2,890 reviews
    1.93 km away
     
    Crowne Plaza Hotel London-Heathrow
    2,931 reviews
    .25 km away
     
    Holiday Inn London-Heathrow M4, Jct. 4
    2,080 reviews
    .31 km away
     
    Nearby Restaurants
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    .98 km away
    ERIKI - Crowne Plaza
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    .30 km away
    Nearby Attractions
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    1.71 km away
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    2.96 km away
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    3.53 km away
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    Ask a question
    Questions & Answers
    Stephen B
    9 June 2017|
    AnswerShow all 5 answers
    Response from Roberto A | Property representative |
    Dear Stephen B, All of our rooms have tea making facilities - kettle, tea bags, milk, and fridges as well. Our executive rooms and suites have complimentary Nespresso machines to use too. Please do not hesitate if you... More
    1
    Vote
    Pete and Kathy T
    26 March 2017|
    Answer
    Response from Robin C | Reviewed this property |
    This request has been sent to Tripadvisor to me rather than the hotel. Dependent on whether you booked with a cancellation clause, I am sure they will let you do so. You need to contact them!
    0
    Votes
    sianlewis2015
    19 March 2017|
    AnswerShow all 7 answers
    Response from Suzanne C | Reviewed this property |
    We did not park at the hotel so you need to call them about parking costs. There is a Hoppa Bus that takes you to Heathrow and the front desk has a schedule. However, it is faster if you take one of the cars the hotel... More
    0
    Votes
    Room Tips
    "Book Executive Room If wish to stay here."
    Read review
    "Buses available to and from the airport terminals at regular intervals"
    Read review
    "Choose a different ACCOR property - The IBIS heathrow was spot on."
    Read review
    "Stay away."
    Read review
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