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Sheraton Heathrow Hotel

Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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  • Jump Giants
    1.9 km
  • 4 star hotel
Reviewed 5 days ago
More impressed this time
So, I have stayed here before. I was much more impressed this... more
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2,138 Reviews from our TripAdvisor Community

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Showing 1,956: English reviews
Zurich, Switzerland
Reviewed 5 days ago NEW

So, I have stayed here before. I was much more impressed this time. First, ask for a room on the ground floor. Second, the service for check-in and check-out was much better. First time I at in the restaurant and it was actually pretty good. The room was warm, which was good. My one criticism is the print of for...

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Helpful?
1Thank Marnin72
Glasgow, United Kingdom
Reviewed 6 days ago NEWvia mobile

I have a number of issues with this hotel in the past, some documented on here. I returned after almost 11 months, to see if it had improved following renovation.- Positives Room decor has improved a lot and the rooms feel fresh and clean, as do the bathrooms( good to see investment made in new bathrooms)- hotels often neglect that...

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Helpful?
Thank Daniel H
Sheraton_Heathrow, Executive Administrator at Sheraton Heathrow Hotel, responded to this review

Please accept our apologies for not responding sooner. Unfortunately the General Manager has been away on compassionate leave, but will respond to you directly within the next couple of days. Louise

Cork, Ireland
Reviewed 2 weeks ago via mobile

Stayed here last weekend before a flight home and was really impressed by the hotel. Staff at check in and breakfast were really friendly. We booked a club room and it was newly renovated. You could still smell the paint which was fine once we opened the window. I actually only booked it as the Thrifty car rental was onsite...

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Helpful?
Thank BNM79
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your complimentary comments. We are very proud of our newly renovated rooms and are glad that you like them. Our staff are a great asset to the hotel and always appreciate positive feedback from our guests. We look forward to welcoming you back when you next pass through Heathrow. James

Brisbane, Australia
Reviewed 2 weeks ago

This hotel has recently been (actually ongoing) renovated as you can tell from the smell of the new Carpet. I like that smell. Everything was great in the room. The only issue was nowhere to put your bags ie one of those foldaway strap tables that will hold a bag at a height that you can access it. It takes...

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Helpful?
Thank Bauplenut
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments about our renovated rooms. All rooms are equipped with luggage racks and on this occasion I can only assume that yours was removed for maintenance. Please accept our apologies for your inconvenience. However, I am glad you enjoyed our Club Lounge and hope to welcome you back very soon. James

Kings lynn
Reviewed 3 weeks ago

We have stayed here a few times now and I will start with the good points: -Staff are pleasant and helpful -Curtains are black out curtains Which would be useful particularly if you need to get to sleep and it's still light because the room is made pitch black instantly. -beds are comfortable -Resteraunt food is ok Bad points: -if...

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Helpful?
Thank Sammby01
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but I am of course concerned with the negative aspect. If you would like to contact me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James

Amman, Jordan
Reviewed 3 weeks ago

We booked our 13-day stay at Sheraton Heathrow on a Priceline discounted rate. However, due to booking our longtime SPG membership did not ensure free wifi but we were required to pay 5 GBP daily rate (discounted from the outrageous 15 GBP daily rate for non-SPG members!) The renovated room was clean, comfortable, but rather small. The rooms were missing...

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1Thank DHaskell59
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

We would like to thank you for placing your comments on TripAdvisor. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James

Reviewed 4 weeks ago via mobile

Very well sound-proof rooms, overlooking the airport: did not hear a single takeoff or landing! Nice, spatious rooms, Hilton style and comfort. Good English breakfast. Nice and responsive staff. Enough (paid) parking space. Would stay there again.

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Helpful?
Thank Richard B
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

We would like to thank you for placing your comments on TripAdvisor. Your feedback is greatly appreciated and we look forward to welcoming you back soon. James

Reviewed 4 weeks ago via mobile

I stayed at the Sheraton Heathrow with my wife prior to an early flight the following day, and it was a major disappointment. The building looks very old and tired from outside, and this theme continues inside. The reception area is OK, but once you head for your room the corridors are very shabby and painted in a depressing grey....

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Helpful?
Thank SDH1966
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, but I am of course concerned with the negative aspect. If you would like to contact me directly, I would be pleased to discuss the matter further, hopefully rectifying the situation for any future guests. James

London, United Kingdom
Reviewed 4 weeks ago via mobile

Oh and thats if your on spg platinum! I paid cash for my room and was not asked for a credit card for extras at check in. Ordered a Pizza in room service that was cold and nasty the bill was £12 and the waiter said he could not take cash but allowed me to sign it to the room....

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Helpful?
Thank John T
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for forwarding your comments following your stay, and please accept my apologies for your inconvenience. Please contact me directly when I would be pleased to discuss the matter further and to rectify the situation. James

St Peter Port, United Kingdom
Reviewed 4 weeks ago via mobile

We received a friendly welcome and the club room is large and well equipped. Free use of the club lounge with helpful staff (although not well-signposted). Great location with ample parking. Christmas music and decorations were very tasteful. Ate in the restaurant which was very quiet for the day before Christmas Eve but food was tasty. Easy check out in...

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Helpful?
Thank Stephen H
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your complimentary comments regarding your recent stay and we look forward to welcoming you back when you next pass through Heathrow. James

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $109 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, UK - England
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for ground floor”
 of 5 bubbles Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
 of 5 bubbles DHaskell59, 1 Jan 2017 | Read review
“Book a club room if you can.”
 of 5 bubbles francishurley, 6 Nov 2016 | Read review
“Ask for a newly renovated room”
  • Room #3222
  • Room #3222
  • Room #3222
 of 5 bubbles Lee_UK99, 30 Oct 2016 | Read review
“ask for te executive package --excellent value”
 of 5 bubbles 113marttik, 22 Oct 2016 | Read review
5 of 5