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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
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2,138 Reviews from our TripAdvisor Community

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Showing 1,956: English reviews
Southampton, United Kingdom
Reviewed 16 April 2013

As we were flying out of Terminal 3 on an 8 am departure, I decided an overnight stay close by was the thing to do. We were allocated a "last minute booking" room so my expectations weren't high and I was not disappointed. The window faced on to the Car Park (not a problem?). Only one problem, the electric powered...

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Helpful?
Thank Bob_Jennings1948
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Bob_Jennings1948, We are sorry to read about your experience at our hotel and that the hairdryer and the curtains in your room wouldn’t be plugged in properly. Thank you for taking the time to give us your feedback. We are working on an improvement project for our guest floor areas, so your comments will help us to make the...

east yorkshire
Reviewed 16 April 2013

nice hotel, near to heathrow airport. good room. the food and drinks i would avoid because they are very expensive and to me - not worth the money they are charging! could they please provide more milk/sugar etc for the drinks. some people like more milk etc in their drinks .

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Helpful?
Thank quadbikequeen
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear quadbikequeen, Thank you for your good review of the Sheraton Heathrow Hotel and for taking the time to post in on TripAdvisor. Thank you also for your honest feedback about our restaurants. It helps us to improve. Whilst staying in your room, don’t hesitate to ask for more of the complimentary amenities you have mentioned, such as coffee, tea,...

Hinsdale, Illinois
Reviewed 15 April 2013

This is a great airport hotel. The staff was excellent. I would recommend reserving a Club Room. This includes free internet in your room, breakfast, both hot and cold, and evening wine/beer and finger food. There is a free bus (#350) that will take you back and forth to terminal #5. You can access terminals 1 and 3 by taking...

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Helpful?
Thank Walter J
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Walter J, Thank you for your excellent review of the Sheraton Heathrow Hotel and thank you for taking the time to post it on TripAdvisor. Great to read you enjoyed and took advantage of a Sheraton Club room and all its complimentary amenities. When at our hotel don’t hesitate to let us know on how we could make your...

Valencia, Spain
Reviewed 14 April 2013

I had a two night stay for business. I flew in from Valencia to T1 and took the (free) local bus U3/75/76 from the Central Bus Station to the bus stop on Bath Road. The hotel is an easy five minute walk from there. Check in was quick and friendly, Gosia (sp?) explained the property (in English and a bit...

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Helpful?
Thank GuyverII
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear GuyverII, Thank you for taking the time to post your excellent feedback on TripAdvisor, especially thank you for your comments about the team. Our aim is to offer all our guests a warm and friendly welcome and high level of service. We are happy to read you took advantage of all the benefits we offer in our Sheraton Club...

London, United Kingdom
Reviewed 13 April 2013

Firstly I know airport hotels are normally for one or two nights but I am getting tired or how tired they all seem to be. With the exception of the newer premier inns the hotels around Heathrow are past their sell by date. Good points was a cheap deal for a Club Lounge room for one night. Free Internet big...

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Helpful?
1Thank Martyn R
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Martyn R, Thank you for taking the time to give us your detailed feedback about your experience at our hotel. Great to read you took advantage of our Sheraton Club Rooms, with all the amenities and advantages, which come with it. We have carefully read and noted your comments about the restaurant. We are sorry we couldn’t offer you...

Kuala Lumpur
Reviewed 13 April 2013

This is probably the second or third time we have stayed there for a night as a stopover in Heathrow. The rooms are clean, comfortable and convenient for a stopover at Heathrow, with MacD and petrol station across. One main reason we stayed there is that the Thrifty Car rental is right there! The last time we stayed there is...

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Helpful?
Thank DIYholiday
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear DIYholiday, Thank you for your great and detailed feedback about the Sheraton Heathrow Hotel. Great to read you enjoyed the convenience of our hotel, next to local restaurants, shops and with car rental on site. We are happy you liked the refurbishments we have done about a year ago in the public areas, front office, lobby, restaurant, bar and...

VICTORIA
Reviewed 11 April 2013

Fantastic business hotel. Large rooms, and amazing bath with walk in shower. Tea tray with biscuits were a nice touch. Restaurant and a great sports bar in the lobby concourse. Easy drive up for taxi or business colleagues with a car. Rates are good for this pricey town!

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Helpful?
Thank Harvey M
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Harvey M, Thank you for your great feedback. We are happy you enjoyed our facilities and look forward to welcoming you back soon for your next business trip. Warm regards, Antoni

Bideford, United Kingdom
Reviewed 10 April 2013

Friendly staff ,pleasant stay rooms are comfortable hallways are shabby and you get the feeling that maintenance is a really issue from the gym to the rooms,great hotel for a stop over for the airport the next day but you wouldn't want to be there more than a night .

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Helpful?
Thank Dar G
antopla, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Dar G, Thank you for posting your feedback about the Sheraton Heathrow on TripAdvisor. Thank you for the nice comment about our team. Our aim is to offer a warm welcome and friendly service, may you stay with us for one night or for longer. We have just, now about 10 days ago, upgraded our gym equipment with new...

Giza, Egypt
Reviewed 8 April 2013

I stayed one night at this hotel to catch an early morning flight out of Heathrow Airport. I booked a Club Room, which according to hotels.com website has a seperate checkin on the third floor, this is not the case anymore, as I found out by a sign on the Club Lounge reception desk that read, "Checkin not available at...

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Helpful?
1Thank pyramids33
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review

Dear pyramids33, Thank you for taking the time to give us your feedback and your great review about our Club Rooms. Great to read you really took advantage of our Club Room and Club Lounge amenities and benefits. Thank you for your comments about Jennifer. She loves to extend a warm welcome and high level of service to our guests...

Newport, United Kingdom
Reviewed 8 April 2013

We stayed at this hotel for one night before catching a flight from Heathrow. We were second in line to check-in but it took forever for the reception person to find our reservation and check us into the hotel. The rooms are OK with a nice bathroom. The breakfast buffet was average in a not very busy restaurant. The main...

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Helpful?
Thank Woolas
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Woolas, Thank you for your feedback about your stay at our hotel. We are sorry to read your comments about the check-in, breakfast and the wake-up call. Your observations help us to improve. We have reviewed them with our operational team. We trust we will prove to be better hosts next time you stay with us for a stopover....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $112 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, UK - England
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for ground floor”
 of 5 bubbles Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
 of 5 bubbles DHaskell59, 1 Jan 2017 | Read review
“Book a club room if you can.”
 of 5 bubbles francishurley, 6 Nov 2016 | Read review
“Ask for a newly renovated room”
  • Room #3222
  • Room #3222
  • Room #3222
 of 5 bubbles Lee_UK99, 30 Oct 2016 | Read review
“ask for te executive package --excellent value”
 of 5 bubbles 113marttik, 22 Oct 2016 | Read review
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