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Thistle London Heathrow Hotel

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2,313 Reviews from our TripAdvisor Community

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Showing 2,250: English reviews
Reviewed 4 December 2015 via mobile

From start to finish this was a bad experience. The staff were unfriendly on arrival and all looked like they didn't want to be there which is fine but at least smile. The hotel is so dated, we all love a bit of nostalgia but this reminded me of a b n b back in the 80's and not a...

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Helpful?
Thank Stacey H
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Ipswich, England
Reviewed 3 December 2015

We stayed at the end of November 2015 for 1 night having found a good deal with holiday extras for 1 nights’ accommodation and 4 nights parking (3 nights at long stay T2-3 due to early morning flight). The hotel was easy to find with the provided instructions and it was easy to park in the hotel car park despite...

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Helpful?
Thank JoCollinsipswich
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the reception. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate...

Gloucester, United Kingdom
Reviewed 3 December 2015

My first impression was that it was a run down hotel in need of rebuilding. After my stay this turned out to be the right impression. Staff were not 'locals' and were more interested in chatting to each other than in booking me into the hotel.The room was well used and not cleaned properly which was what I was expecting...

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Helpful?
Thank Stephen H
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Belfast, United Kingdom
Reviewed 30 November 2015 via mobile

I booked via lastminute.com (never again) They messed up the booking. I spent hours on phone with no joy. I then contacted hotel and Elaine changed booking and sorted everything out with no dramas. Hotel is tidy, clean but rooms aging a bit. Staff excellent and very helpful. Nice lounge. I will stay again and book direct. Handy to Terminal...

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Helpful?
Thank Stevie3333
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found that Elaine was helpful I will make sure I mention this to her. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Reviewed 29 November 2015

Room was booked well in advance and £49 for double room superb price. With various functions and a full restaurant service and food exceeded expectations. The room was standard clean warm' TV tea coffee biscuits provided. Pod to departures was excellent .

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Helpful?
Thank St Anns H
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best...

Kilcreggan, United Kingdom
Reviewed 28 November 2015

I was attending a conference at Terminal 5, so stayed here for 2 nights. Rooms are really really tired - stained bath, ageing décor etc. Staff were pleasant enough and breakfast was good. Very very handy for Terminal 5 - you can use the Pod for £5 per head or catch a free bus just outside the hotel.

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Helpful?
Thank warren_zevon
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our...

Devon, UK
Reviewed 28 November 2015 via mobile

Stayed a couple nights. My room 464 was faultless - clean, quiet, comfortable. Only grumble - the cleaner didn't replace shampoo & bath mat for second night. However, replacements were delivered immediately after I phoned reception. I thought restaurant was very good - both breakfast & evening meal. The restaurant terrace has a panoramic view of terminal 5 & is...

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Helpful?
Thank SBK37
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for you posted comments. I am pleased you had the opportunity to enjoy the view of the airport and planes landing and thank you for your feedback about the restaurant. If you are in the area again, please contact one of our relationship managers direct. Or check the thistle website and take advantage of our best rate guarantee...

Rochford, Essex, UK
Reviewed 23 November 2015

The prices of Heathrow hotels can vary significantly so whilst I usually stay at one of the Premier inns on the bath road for this trip they lacked availability so for price and location this was the best choice on Expedia. Having stayed at the Premier Inn opposite I knew the "dated" look of the hotel although with previous experience...

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Helpful?
Thank UK_Yankee_fan
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

Kingston-upon-Hull, United Kingdom
Reviewed 22 November 2015

went here for a saturday night stay with family, i can probably say this is the worst hotel i have ever stayed in the hotel was filthy! we had asked for rooms next to each other because i had my 2 daughters with me, there room was in an annex off the hotel and you had to walk through a...

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Helpful?
1Thank maggie a
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Reviewed 22 November 2015

Have stayed on a number of occasions this year, as is very close to T5 and much cheaper than the Sofitel that is adjacent to the terminal. It is a short pod ride from T5 (although the hotel will charge you £10 for a return trip, which seems a bit steep). Paid over £100 for room, dinner, breakfast and pods....

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Helpful?
1Thank Jonathan D
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us. Since you come regularly please contact one of our relationship managers direct. They will take personal ownership for your account and will give you access to the most preferential rates,...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $87 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, UK - England
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you have heavy bags, request a room on the ground floor”
 of 5 bubbles , 24 Feb 2017 | Read review
“I suspect there are no good rooms!”
 of 5 bubbles denisek171, 1 Feb 2017 | Read review
“Make sure you have air conditioning, as it's so hot in the room, even in January”
 of 5 bubbles Keggon, 30 Jan 2017 | Read review
“From what I'd previously read, maybe you should book one of the better rooms.”
 of 5 bubbles 205barryr, 30 Jan 2017 | Read review
“If you like watching planes then take a runway view room”
  • The bathroom was a bit outdated
  • Room was small and pokey
 of 5 bubbles kevinjames, 28 Jan 2017 | Read review
5 of 5