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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,223 Reviews from our TripAdvisor Community

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There are newer reviews for Thistle London Heathrow Hotel
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Showing 2,164: English reviews
Dundee, United Kingdom
Reviewed 16 September 2015

I tried calling this hotel over 2 days. Most of the time nobody answered any of the options, once someone answered briefly then put me on hold, which then became unattainable. Seriously, sort this out! On the plus side the waiting staff were very friendly and helpful and the food was very good.

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Helpful?
Thank normallylaidback
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the restaurant friendly. I will certainly be looking into the switchboard issues. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Melbourne, Australia
Reviewed 15 September 2015

I arrived at this Hotel mid morning after a 23 hour flight from Australia I had requested an early check in long before I left. There was no room available. After waiting at least 3 hours in the lounge area, I was so annoyed that the Manager found me a room. There was no clock radio in the room. I...

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Helpful?
Thank Val B
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I am sorry for your relatives concerns, there is a clock in each bedroom which is permanently illuminated at the bottom of each TV and a wake up call service offered. Furthermore there is a large clock in the main reception area. Since you left the hotel without checking out it is very hard...

Baslow, United Kingdom
Reviewed 15 September 2015

i stayed here and asked for a room with a view of the runway which the very pleasant lady at reception obliged the room was somewhat dated but clean and very good value at the airport you can take the pod system outside direct to terminal five. the staff at the bar and restaurant were excellent the food was good...

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Helpful?
1Thank david w
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for you posted comments. I am pleased you had the opportunity to enjoy the view of the airport and planes landing. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate guarantee and free online check in.

Watford, United Kingdom
Reviewed 15 September 2015

I stayed in this hotel so I didn't have to tackle the M25 early on a Monday morning. The place was nice for money paid and good location for Terminal 5 via the POD. All the staff I spoke to were very polite, courteous and helpful and check-in was very quick. You can purchase the POD ticket at check-in but...

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Helpful?
Thank Anna S
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team friendly. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Cardiff, United Kingdom
Reviewed 15 September 2015 via mobile

Stayed here the night before flying! Hotel clean and tidy, easy to get to Food was lovely and the location of the restaurant was perfect!! Was lovely eating dinner watching planes take off and land Breakfast was lovely Hotel rooms were large, clean and beds were very comfy

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Helpful?
Thank nicola2487
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. Your mention of the food is great I will make sure all this feedback is passed on to the front line staff and the chefs. Next time you stay speed up your journey to the airport by taking the POD. A recent guest timed their journey from reception to T5 at just 12 minutes! We...

Norwich, United Kingdom
Reviewed 15 September 2015

A lovely hotel. We stayed pre-flight to avoid the rush and it couldn't have been better. Lovely room at very good price inc breakfast. Excellent food in a restaurant overlooking the runway, and very reasonable prices. Easy access to all terminals. Cannot recommend it highly enough.

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Helpful?
Thank R G
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your great review. I am pleased you found the hotel found breakfast a good standard. This is an area we have invested in recently so I am pleased that has had the desired effect. Check the thistle website directly to take advantage of our best available rates guarantee and online check in. I look forward to welcoming...

Woking, United Kingdom
Reviewed 15 September 2015

Not a luxury hotel but very much a key part of LHR history back in the day this hotel used to be where the viewing platform was and today the views outside of the restaurant and on the bar terrace are amazing. You can see all the action right at the end of the runways. The food was of a...

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Helpful?
1Thank Sbangsuk
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for you posted comments. I am pleased you had the opportunity to enjoy the view of the airport and planes landing. Its great you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us. We have recently upgraded our free wifi so it’s now superfast and accessible with...

Westerham, United Kingdom
Reviewed 14 September 2015

What a good idea to combine car parking for 7 days with an overnight stay so that we could catch an early flight- to Dusseldorf - all for £81.00 really good value!! In addition we were offered a discounted Dinner for two for £35.00 with a wonderful view of the planes taking off so all in all it was good...

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Helpful?
1Thank Harry P
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best...

Perth, Australia
Reviewed 14 September 2015

The staff have been among the most pleasant I have dealt with, anywhere. After a long day of driving, train and bus travel, to be greeted by a smile and friendly conversation was wonderful. The hotel is tired, a bit over priced for us Aussies, BUT, very close to T5 and easily accessed by bus 423 for free from T5....

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Helpful?
1Thank KateW8
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

Liverpool
Reviewed 14 September 2015

Was a bit apprehensive when I had read prior reviews about this hotel before we arrived, we were on a weekend coach trip to Buckingham Palace and stayed here for one night. We found the staff to be friendly, rooms could do with upgrade but very clean with comfy bed. Breakfast was not too busy at all and the food...

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Helpful?
1Thank fpickering
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the great review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team friendly. The breakfast we have put a lot of work into getting right recently and increased the product offered quite considerably, I am pleased you liked everything. If you are in the area...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $83 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, UK - England
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider upgrading your room if you need more space.”
 of 5 bubbles RichardDArcy, 29 Nov 2016 | Read review
“It's a 2 floor hotel which I don't think has a lift. So the ground floor would be a good bet.”
 of 5 bubbles LJMLondon, 23 Nov 2016 | Read review
“We did pay the 13 pound extra for a delux room after reading some standard roon were shabby.”
 of 5 bubbles P4765FElindam, 17 Nov 2016 | Read review
“Find out if any have opening windows”
 of 5 bubbles Linda Hotham, 15 Nov 2016 | Read review
“one not near the staircase”
 of 5 bubbles pickrollpackandtote, 15 Nov 2016 | Read review
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