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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,309 Reviews from our TripAdvisor Community

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Showing 2,246: English reviews
Stavanger, Norway
Reviewed 23 October 2015

The hotel is ok for a night if needed to be near the airport. I did had some noise in my room from probably a fuse books that really made some headache. I went done and told the reception about my problem and without hesitating or asking any questions they apologies and gave me a new room. I think that...

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Helpful?
Thank Rune G
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team friendly. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate guarantee and free online check in.

Singapore, Singapore
Reviewed 22 October 2015

Stayed one night as landed at Heathrow late, the hotel is rather close to the airport and is next to the POD terminal but at 5 pounds per person, i didn't wanted to take the POD. To get to the hotel, i took the local bus instead (bus number 423 from stand 6). It is free and the hotel is...

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Helpful?
Thank HappySnappyC
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception check in experinace efficient. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel I am glad you found this worked well for you.

Milton Keynes, United Kingdom
Reviewed 22 October 2015

My first impression of The Heathrow Thistle was, ‘Oh no, what have I done’. It’s a truly grim looking brick building that looks like it has not stood the rigours of time very well. After finding a parking space (not easy) I found the rather attractive and modern reception area where my booking was efficiently processed and I was able...

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Helpful?
Thank TrevMK
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. I am pleased you found the food and service in restaurant was to a good standard. I hope you had the opportunity to watch the planes taking off from the northern runway this is one of the hotels best features. I am pleased you found the POD a convenient addition to our facilities. A recent...

London, United Kingdom
Reviewed 22 October 2015

Stayed here the night before a long trip from Heathrow airport. Arriving late at night our room was ready as had already checked in online (not sure what this actually did). The room wasn't the biggest in the world, but comfortable enough for the one night that we stayed there. It is an older hotel, and does need some freshening...

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Helpful?
Thank Justin D
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the shower had a good level of power for the mornings. If you are in the area again, please contact one of our relationship managers direct. Or check the thistle website and take advantage of our best...

Nottingham,Uk
Reviewed 22 October 2015 via mobile

This is a convenient hotel for a night stay before you fly, gives you good options to park as well. The car park is quire big, probably monitored by cctv but the extra parking areas do not appear to be barrier controlled- hotel needs to tighten up on this- I was able drive away without using the parking ticket. The...

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Helpful?
Thank Gidoctor
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. The POD is owned by the Airport and operated by a private company. It has been developed by a company called Ultra Global Prt (Personal Rapid Transport.) It is included in your parking package as your transfer to Terminal 5 if you are parking and paying to stay in the T5 business car park, at...

Norwich, United Kingdom
Reviewed 21 October 2015

I needed an overnight for a mid-morning flight but my normal hotel of choice was showing silly prices. This hotel wasn't coming up on the alternative booking sites I use but came up on the BA website for £51, which was good. Having said that I then discovered that using the Thistle website (I'd never heard of them before) would...

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Helpful?
Thank John E
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate guarantee and free online check

London
Reviewed 21 October 2015 via mobile

Outwardly not an impressive hotel, but possibly expected as a stopover to another destination. However room was comfortable, clean, equipment worked and as sometimes missing from Other establishments had everything you need in toiletries. Bed was comfortable and spacious. Parking was difficult as both main and secondary carparks were full. Restaurant was closed at lunch times and only food available...

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Helpful?
Thank truthfullLondon
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the room clean, the bed comfortable and the toiletries plentiful. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Sydney, Australia
Reviewed 21 October 2015 via mobile

Staying at a Thistle hotel is certainly not done for the pleasure of it, and I've experienced a few in London over the years. This one near Heathrow is typical, basic, tired and no frills. The chain is equivalent to the Tiger Airs or Go airlines, all costs are cut to the very minimum to provide the lowest price for...

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Helpful?
Thank AngiePx
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the food in the bar. Next time you are considering staying the area, please look at the thistle website direct and take advantage...

Nottingham, United Kingdom
Reviewed 18 October 2015

This hotel is in desperate need of refurbishment and a complete change of staff. The building is very tired and makes you feel like you have stepped back in time 50 years. The rooms are very small and have a normal sized double bed. The food in the restaurant was very poor. The staff are very abrupt and offer very...

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Helpful?
Thank steverowe67
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

London, United Kingdom
Reviewed 18 October 2015

I used this hotel as an overnight prior to an early flight. The bed was clean and comfortable although the room was small. I would not have liked to be in it with 2 people, although as a solo traveller it was fine. My room was on the ground floor and it was quite a long walk past several meeting...

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Helpful?
Thank flibbit
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you. Next time, why not try the POD a convenient addition to our facilities. This eco friendly, driverless electric vehicle whisks you off to T5 directly. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: $88 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, UK - England
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I suspect there are no good rooms!”
 of 5 bubbles denisek171, 1 Feb 2017 | Read review
“Make sure you have air conditioning, as it's so hot in the room, even in January”
 of 5 bubbles Keggon, 30 Jan 2017 | Read review
“From what I'd previously read, maybe you should book one of the better rooms.”
 of 5 bubbles 205barryr, 30 Jan 2017 | Read review
“If you like watching planes then take a runway view room”
  • The bathroom was a bit outdated
  • Room was small and pokey
 of 5 bubbles kevinjames, 28 Jan 2017 | Read review
“Ask for one near reception”
 of 5 bubbles Nickwaddick, 27 Jan 2017 | Read review
5 of 5