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Airport Inn Gatwick

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Airport Inn Gatwick
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1,133 Reviews from our TripAdvisor Community

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Showing 1,075: English reviews
Lillehammer, Norway
Reviewed 26 June 2015

A shuttle bus every 20 min. Poor rooms and worn bathroom. Twin bed room as ordered but beds on wheels?? Aircondition did not work so window had to opend, witch made it a bit noisy. Resturant was ok and so was the English buffet breatkfast. Good coffee!! +++ Order brekfast when booking, a little like Ryan air, Cheap by standard...

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Thank erik2609
Plymouth, United Kingdom
Reviewed 24 June 2015

The hotel is basic but good value for the area. The air con was very good and the rooms clean and tidy--although a little on the small side. the restaurant and bar were nicely presented but the breakfast was £10.00 if booked at reception at time of check-in, and £11.95 on the morning if not booked so beware. The best...

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1Thank simon f
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am very pleased to read that everything was to your liking. I will share your kind comments with the team. I hope to welcome you to the hotel again.

Reviewed 21 June 2015 via mobile

Arrived after midnight to wait to be acknowledged by the receptionist Thomaz he tried to put 3 guests into s twin advised I had booked for 3 was just about to circle around the confirmation note that clearly says 3 when he said "ok I'll change it " next was told no parking you will have to use travelodge, I...

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1Thank peacefields
Detroit, Michigan
Reviewed 18 June 2015

Thankfully this was a short 2 day stay, but unfortunately one filled with issues. - No parking, despite the fact that we had requested parking in advance. Front Desk staff told us that it wasn't there problem, and advised we could park at the hotel next door. The hotel next door had no parking so we had to circle for...

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2Thank bradfordplip
Shanklin, United Kingdom
Reviewed 16 June 2015

We arrived at Gatwick via National Express and the local authority bus pulled up right behind the coach which was great timing. The Airport Inn was the first stop so we were there in under 5 minutes. Check in was easy if a tad slow. The room was nice and the towels had been arranged into swans. Yes it could...

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1Thank Yetiontour
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am very pleased to read that everything was to your liking. I will share your kind comments with the team. I hope to welcome you to the hotel again.

Ashbourne, United Kingdom
Reviewed 16 June 2015 via mobile

It's not the best hotel I've stayed in but it's not the worst. The room is a bit small but it's clean and we're only stopping a few hours. The bathroom is a bit 'grubby' and no bath towels only hand towels. There was only one small shampoo and shower gel between two as well. No bath mat either so...

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Thank SunshineRob
Reviewed 15 June 2015 via mobile

We stayed last week and what a grim hotel. Money had been spent on the conference rooms, reception, restaurant and bar, whereas the rooms were awful. The carpets were filthy, and the rooms were hot and stuffy, when we turned the air con on it filed the room with the smell of curry powder. Never ever again!!

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2Thank Charlotte E
Reviewed 14 June 2015 via mobile

For a few hours of sleep and a shower after arriving at 3am, I really cannot fault this place. It's a little on the warm side, and I image some rooms are noisy if they face the road, but I didn't experience any issues. Bathroom is a bit dated, but the whole room was clean, nice crisp linen on the...

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Thank Allypally23
Jack C, Manager at Airport Inn Gatwick, responded to this review

Dear Guest Thank you for your review and I am very pleased to read that everything was to your liking. I will share your kind comments with the team. I hope to welcome you to the hotel again.

Truro, England, United Kingdom
Reviewed 13 June 2015

It is convenient and reasonably priced but the staff were not helpful and I was appalled by the suggestion that we would have to pay for a jug of real milk. An excellent waitress in the bar area but very disappointing.

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Thank Travelling_Trainers
Reviewed 10 June 2015

The hotel looks as bad from the outside as it does from the inside. The staff member that checked me in was very rude. The cleaning staff and breakfast staff were very friendly. Breakfast was good. I will not stay here again. Scott

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1Thank scott c

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 

Additional Information about Airport Inn Gatwick

Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Region: United Kingdom > England > Surrey > Horley
Price Range: $67 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Airport Inn Gatwick staff and other travellers.
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Questions? Get answers from Airport Inn Gatwick staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in another hotel.”
 of 5 bubbles JeffreyT236, 24 Mar 2017 | Read review
“Just make sure you have a fan, especially in summer.”
 of 5 bubbles PKOK1888, 18 Mar 2017 | Read review
“I am guessing a room away from the road would be quieter.”
 of 5 bubbles DaveL124, 1 Mar 2017 | Read review
“We were on 4th floor and it was very quiet.”
 of 5 bubbles nindita, 28 Feb 2017 | Read review
“Don't stay in this hotel.”
 of 5 bubbles mtechs, 25 Feb 2017 | Read review
5 of 5