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Gatwick Cambridge Hotel

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1,137 Reviews from our TripAdvisor Community

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Showing 1,134: English reviews
Reviewed today NEW

I knew when booking my one night stay at this hotel that it is all about its location - and it gets a couple of stars for that. Parking is reasonable and the shuttle service to the airport is regular. But, even for a one-night stay, there's no excuse for a rude, even hostile reception. There was no welcome from...

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Helpful?
Thank William E
Winchester, United Kingdom
Reviewed 2 days ago NEW

Stayed overnight pre flight with car parking included. Good value for money given the cost of car parking for two weeks was not far off what we paid but with the added bonus of staying close to Gatwick so no early morning driving. Friendly staff, the room we stayed in (original building) was basic but clean with tea and coffee...

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Thank clairehI988QE
Wiltshire, United Kingdom
Reviewed 5 days ago NEW

Just be aware that you pay £6 for overnight parking. Otherwise it's a friendly, comfy hotel with character. We were in one of the "vintage" rooms, i.e. older. A little bit dated, but the bathroom was newly done. Lovely thick towels and crisp white sheets. We weren't too hungry, having just flown in, and the restaurant had children's menu on...

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Thank RainbirdEngland
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear RainbirdEngland, I am pleased to learn that you enjoyed your stay here at the Gatwick Cambridge Hotel. I will be sure to pass on your compliments to our team. Our devoted team of housekeepers do their very best in maintaining the cleanliness of our rooms, we appreciate your thoughtful words. I am glad that you enjoyed your meal. Our...

Merriott, United Kingdom
Reviewed 1 week ago via mobile

This was amongst the nicest of the budget hotels we've used before a early flight from Gatwick. A highlight was the restaurant where the meals were very tasty and of a generous portion. Our room was very nice and clean though right next to the main stairs and we were awoken a couple of times by the door banging (some...

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Thank LoopyLou1986
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear LoopyLou1986, I am sorry to hear that the car was parked in a very tight area. I appreciate your feedback, and I will use your criticism in a constructive fashion to improve on our service. I have taken this matter up with the driver of the vehicles, and will be sure to apply what we have learnt from your...

Bournemouth, United Kingdom
Reviewed 1 week ago

Very well organised rooms are clean and staff are friendly. Good breakfast lots of choice and no waiting for shuttles for buses as they run when you want them to and also pick you up for a minimum charge. We prefer the rooms in the main building.

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Helpful?
Thank 222CarolM123
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear 222CarolM123, I am pleased to learn that you enjoyed your stay here at the Gatwick Cambridge Hotel. I will be sure to pass on your compliments to our team. We have an experienced team of mini bus drivers, who are confident in providing a smooth transfer. I’m glad that your transfers were ideal. If and when you are planning...

broadstairs
Reviewed 1 week ago

Excellent hotel,has never let me down. Great room,great service,staff brilliant. They run you into the airport, cant fault the service. We have stayed there several time now and we will be back again.

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Helpful?
Thank nitsab
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear nitsab, I am pleased to learn that you enjoyed your stay here at the Gatwick Cambridge Hotel. I will be sure to pass on your compliments to our team. And thank you for your repeat business, we really enjoy seeing regular customers. Thank you for your feedback. Feel free to contact me on info@gatwickcambridgehotel when you next come to...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 2 weeks ago via mobile

First bight the room had no bathroom curtain overlooking main entrance and car park. Breakfast was pathetic. When we returned we had the worst service welcoming us in didn't direct us to room properly so ended up with 8 people walking round in circles at 1am trying to find our rooms. Then housekeeping barged into both rooms at half 8!...

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Thank A TripAdvisor Member
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Duplicate

Pool, United Kingdom
Reviewed 2 weeks ago

Very old and tired hotel. First room didn't have a curtain in the bathroom so had to shower in the dark. When we got back from our holiday we got to the hotel late at night and we're directed by the receptionist pointing randomly towards the back, took us ages to find the room then the house keeper entered the...

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Thank Hayley W
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear Hayley W, I am saddened to hear that you did not enjoy your time here at the Gatwick Cambridge Hotel. "First room didn't have a curtain in the bathroom so had to shower in the dark" If there are any problems with any of our rooms, including curtains in the showers, you are more then welcome to let us...

Coventry, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed at the Cambridge hotel for one night and holiday parking well what a welcome when we arrived the lady on reception was lovely and couldn't do enough to get us checked in and settled nothing was too much trouble all the staff were fantastic we had an evening meal which was absolutely brilliant I had carbonara tagliatelle very...

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Helpful?
Thank busterloveinblues
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear busterloveinblues, I am pleased to learn that you enjoyed your stay here at the Gatwick Cambridge Hotel. I will be sure to pass on your compliments to our team. I am glad that you enjoyed your meal at the Kemal Restaurant. Our chefs are enthusiastic about making the freshest meals, and I will be sure to pass on your...

Minehead, United Kingdom
Reviewed 2 weeks ago

Stayed here the night before an early flight, room was ok, had to carry cases up stairs. Reception staff seemed uninterested, bar staff were friendly. We had the same driver to and from gatwick who was very good , good value for money if you book early.

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Helpful?
1Thank exmoorseagull
Erfan U, Guest Relations Manager at Gatwick Cambridge Hotel, responded to this review

Dear exmoorseagull, I am sorry to hear that you had to carry your luggage upstairs. We have staff members onsite to help so I am upset to learn that no one assisted you. I appreciate your feedback, and I will use your criticism in a constructive fashion to improve on our service. We have an experienced team of mini bus...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
The Gatwick Cambridge Hotel is a Grade II listed characteristic hotel located near Gatwick Airport, built in 1858 by Grand Prince George, with many Victorian features beautifully restored. We offer bed and breakfast facilities with on-site Gatwick Airport parking at an excellent value. The hotel offers 24-hour transfers to and from Gatwick Airport at a cost of £3.00 per person each way. The hotel hosts the highly acclaimed Kemal Restaurant, which serves the finest Continental and Mediterranean cuisine at its best. ... more   less 

Additional Information about Gatwick Cambridge Hotel

Address: 19 Bonehurst Road, Horley RH6 8PP, England
Region: United Kingdom > England > Surrey > Horley
Price Range: $60 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gatwick Cambridge Hotel 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Gatwick Cambridge Horley
Hotel Gatwick Cambridge
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Questions & Answers

Here's what travellers have asked, with answers from Gatwick Cambridge Hotel staff and other travellers.
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Plymouth
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are basic. I can't imagine there being a bridal suite here.”
 of 5 bubbles 562williame, 18 Jan 2017 | Read review
“There is some road noise but the double glazing does its job.”
 of 5 bubbles RainbirdEngland, 13 Jan 2017 | Read review
“Main building if possible”
 of 5 bubbles 222CarolM123, 10 Jan 2017 | Read review
“Avoid this old scruffy mess of a hotel.”
 of 5 bubbles hayleyw889, 31 Dec 2016 | Read review
“Look elsewhere”
 of 5 bubbles BarneyOllie, 20 Dec 2016 | Read review
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