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Best Western Grand Hotel

Traveller (31)
Room & Suite (51)
Dining (11)
About
Location
Cleanliness
Service
Value
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Banquet Room
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Historic Hotel
HOTEL CLASS
Reviews & more
542Reviews
114Photos
2Q+A
100Room tips
Traveller rating
  • 198
  • 156
  • 102
  • 47
  • 39
Time of year
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  • English
Popular mentions
Stayed here for a romantic break with my partner and took winter deal on the suite which was excellent value for money. Room was lovely and quiet considering the location. Building itself looks a little tired from the outside but I imagine it takes a lot of upkeep. Interior
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Review collected in partnership with Best Western
Cleanliness seemed ok, I only stayed a night with my partner (for football) so luckily I didn’t have to shower in the bath. The rooms are very spacious, and the hotel is close to the mall which is nice. The hotel was quiet for us, not many people around at all. But the rooms
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Response from Paul R, General Manager at Best Western Grand Hotel
Responded 2 weeks ago
Thank you for your review. A very limited number of rooms have adjustable heating, with the rest being either on or off depending on if heating is on for the whole hotel. I am very sorry that we could not resolve this for you on this occasion, however we are looking at options to resolve this. Many Thanks
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I stayed at this Best Western in the centre of Hartlepool (only 2 minutes from the shopping centre). Parking is opposite with allocated parking permits. Very friendly staff, large rooms, great value, but some of the rooms needs updating and more modern decor.
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Response from Paul R, General Manager at Best Western Grand Hotel
Responded 2 weeks ago
Thank you for your review. I am happy to confirm that we are undergoing ongoing refurbishment work and hope the rooms will be updated for your next visit. Many Thanks
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I stayed here for a long period years ago and thought I’d give it another try. Some significant changes in some areas but still in need of TLC in many areas. The building is beautiful with many old characterful features but not taken advantage of so well. The proportions of
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Response from Paul R, General Manager at Best Western Grand Hotel
Responded 2 weeks ago
Thank you for your review. We apologise for the restaurant currently being closed. With the restaurant owned and managed by another company unfortunately we are unable to give a definitive answer as to when it will reopen. Thank you for your review and we hope to welcome you back soon!
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We had the most wonderful day at our wedding here just on Saturday and the staff were amazing, they made sure everything was perfect and we had amazing compliments about the wedding meal and the buffet on the evening, everything was piping hot and delicious! Special thanks to
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Response from Paul R, General Manager at Best Western Grand Hotel
Responded Dec. 5, 2018
Hello Sarah and Marc! I am delighted to hear that everything went well with your wedding. Thank you again for choosing us as your wedding venue, and we look forward to welcoming you back very soon!
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Album Categories
All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
King size
Brilliant
Photo provided by managementBest Western Grand Hotel
Guest Room
Photo provided by managementBest Western Grand Hotel
Guest Bathroom
Photo provided by managementBest Western Grand Hotel
Queen Suite
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12345611
Free parking right next door 😊😊
0 votes
How late does bar open
"Double-confirm your booking BEFORE arrival.Trust me"
"Ask for a room away from busy road"
"check if the room has the wi-fi and hot water first."
"Ask for a room at the rear to avoid late night noise."
"one with heating and hot water"
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12345620
PRICE RANGE
US$57 - US$95 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN Grand Hotel
LOCATION
United KingdomEnglandHartlepool
NUMBER OF ROOMS
48
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