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Best Western Plus Wine Country Hotel & Suites

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3460 Carrington Rd SW Quadrant of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1 Canada
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Traveller (137)
Room & Suite (349)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-11-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Plus Wine Country Hotel & Suites
Updated 21-11-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 6 hotels in West Kelowna
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Wine Country Hotel & Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Wine Country Hotel & Suites will stand out among other hotels in West Kelowna,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Wine Country Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Kids stay free
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Snack bar
Vending machine
Hiking
Ski rentals
Skiing
Waterslide
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English

Location

Full view
47Car recommended
Grade: 47 out of 100
24Restaurantswithin 1 km
1Attractionwithin 1 km
1116Reviews7Q+A100Room tips
Traveller rating
  • 583
  • 358
  • 90
  • 40
  • 45
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Popular mentions
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Most Recent
AaronZ67 wrote a review Aug. 17
St. Albert, Canada75 contributions85 helpful votes
We stayed at this property along with a number of other guests who were attending the same wedding. The hotel is experiencing some renovations so the lobby and nearby areas lack appeal. We were surprised to learn that they did not have a full service restaurant similar to the Best Western in Valemount where we had stayed enroute to Kelowna. The buffet breakfast was certainly suitable.
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Review collected in partnership with Best Western
Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PoppinsMagic wrote a review Aug. 2021
Canada322 contributions76 helpful votes
Hotel's Favourite
his hotel is in a great location to access the local attractions, restaurants, shopping, drive to the beach, dog beach area and more! We chose this hotel as it was pet friendly for our older Lab, lots of areas to walk her. Staff were professional, friendly and helpful! Indoor hot tub was great, pool with water slide for others, pool only 3' 7" so great for kids!! Has a gym area, decent breakfast and laundromat if needed. Across the street from a golf course. We planned this trip to visit daughter, and friends... check out the wineries in area. ONLY got to FRIND Estate Winery!! We went for morning coffees and pastries, lunch and one dinner, amazing lake front winery! We would recommend this hotel, and would stay again!
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Review collected in partnership with Best Western
Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sean Outerbridge, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Aug. 31, 2021
Dear PoppinsMagic, Thank you for taking the time to share your experience at the Best Western Plus Wine Country Hotel & Suites. We are so delighted that you were able to enjoy your stay and our team, amenities, and the fun activities around the hotel left a memorable impression. You'll have to return soon to visit all the other amazing wineries in the area! Thank you for choosing to stay with us, we hope to see you again soon. Sincerely, Sean Outerbridge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlene D wrote a review Aug. 12
Calgary, Canada17 contributions
Rooms were Clean. Bedding & Pillows were great. Food was easily accessible and hot. Our room was $350. which (I guess is average) is higher than a golf resort in Cranbrook that we stayed at that had a lot more to offer.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KootDeb wrote a review Aug. 11
1 contribution
Room was very clean and everything was in good order. Staff were very friendly and helpful, especially attempting to help us get our trailer out of the parking lot after another car blocked us in. Both concierges at our arrival and departure were very friendly, professional, and helpful.
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Review collected in partnership with Best Western
Date of stay: August 2022
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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shane436 wrote a review Aug. 5
1 contribution
Poor air quality in room due to renovations. Would get the smell of dust when AC fan kicked in. Complimentary breakfast was disorganized, running out of supplies frequently. Location was good and staff were friendly
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sean Outerbridge, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded 1 week ago
Dear shane436, Thank you for taking the time to share your feedback regarding your recent stay at the Best Western Plus Wine Country Hotel & Suites. I would like to sincerely apologize for any inconvenience that was caused due to the issues described. I assure you these are not examples of the level of service we pride ourselves on providing our guests. We will have out maintenance team inspect the room that you stayed in to ensure the air conditioning units are operating as they should as well as review our breakfast service to ensure they are set up to provide a more consistent offering. As a valued guest we appreciate you providing this information so we can improve for future stays. I do hope we have the opportunity to host you again in the future and have the opportunity to make this up in person. Please feel free to contact me directly should you wish to discuss your stay in more detail. Sincerely, Sean Outerbridge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fun_in_the_sun wrote a review Jul. 2022
Vancouver6 contributions
We were here for one night while visiting okanagen wine country. The hotel is undergoing some renovations, but nothing got in our way. We were lucky enough to have been upgraded to a larger premiere suite that had just undone renovations. The room had high ceilings, all window coverings were controlled by buttons on the wall. The carpet and furniture was all brand new. We will definitely choose this hotel again when we come back to the OK.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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haykimberly wrote a review Jul. 2022
1 contribution
With Renos come expectations that things will be a little off. We didnt need perfection. Smell or paint and primer was strong. The Ac unit was stinky when we tried to turn it up. There wasn't a dresser to put clothes. One small side table style thing with 2 thin drawers. Lots of hair on bathroom floor. Like someone shaved. When we told staff about it, no body cleaned it up. When people next door jumped on their bed it shook ours. Breakfast was good. Staff were kind. Waterslide was fun.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PJRBased wrote a review Jul. 2022
Cochrane, Canada1 contribution
Hotel was under major renovation throughout lobby, and through exterior. Fitness center was closed. Parking lot was cramped due to construction storage containers. Breakfast was limited to continental options. Overall, I did not feel that I got full value for what I paid for at this location. I probably will not choose to stay at this location again unfortunately.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sean Outerbridge, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded 4 weeks ago
Dear PJRBased, Thank you for taking the time to share your feedback from your recent stay at the Best Western Plus Wine Country Hotel & Suites. As a valued guest I would like to sincerely apologize for not living up to your, or our, expectations. I can assure you these are not examples of the level of product we pride ourselves on providing our guests. We are working diligently to get through the rest of this project and have our offerings returned to their typical standards. I will review this feedback with our teams to determine if there is any opportunity to ensure we can improve for future guests. Thank you for choosing to stay with us, I would welcome the opportunity to make this up to you in person after our project is completed should your travels bring you back to our area. Please feel free to reach out to the hotel directly should you wish to discuss this stay in more detail. I hope your future stays with Best Western are more enjoyable. Sincerely, Sean Outerbridge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
csidetam wrote a review Jul. 2022
Tsawwassen, Canada20 contributions12 helpful votes
The renovations are hampering the quality of this hotel. Our room was not finished but the price was premium, like everywhere else. The staff are working very hard, especially the housekeeping staff and the breakfast staff. However, the room we had was put together with leftover furniture. The “kitchenette” had old dining tables and it was difficult to use the kettle as there wasn’t a surface that would fit the plug so that the kettle could rest on the counter. There were spaces for a closet but no fixtures. The iron was old and leaked. We have enjoyed the use of this hotel many times, but found that this time the room wasn’t up to its previous standard. Disappointing in that the price was much higher. I know it was a long weekend, but perhaps blocking off parts of a floor and finishing the work would be a better plan than running at less than acceptable quality.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Request a room that is completely renovated.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sean Outerbridge, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded 4 weeks ago
Dear csidetam, Thank you for taking the time to share your feedback from your recent stay at the Best Western Plus Wine Country Hotel & Suites. As a valued guest I would like to sincerely apologize for not living up to your, or our, expectations. I can assure you these are not examples of the level of product we pride ourselves on providing our guests. We are working diligently to get through the rest of this project and have our offerings returned to their typical standards. The built in units on this suite were unfortunately delayed from our suppliers and we are hoping to receive them shortly. I will have our housekeeping team review the items in the room to ensure that the issues you mentioned do not impact future guests. Thank you for choosing to stay with us, I would welcome the opportunity to make this up to you in person after our project is completed should your travels bring you back to our area. Please feel free to reach out to the hotel directly should you wish to discuss this stay in more detail. I hope your future stays with Best Western are more enjoyable. Sincerely, Sean Outerbridge General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Culture40641413702 wrote a review Jul. 2022
Edmonton, Canada1 contribution
Stayed at this hotel for 1 night during Canada Day long weekend. Very busy, but the staff were extremely friendly and helpful even though there was a line of people. A gentleman working at the front desk, Chase, went out of his way on several occasions to help make my stay more enjoyable. I stay at many Best Western properties, but this is the first one where a staff member's efforts were so impactful that I felt a need to write a review.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$166 - US$297 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN PLUS Wine Country Hotel & Suites
LOCATION
CanadaBritish ColumbiaOkanagan ValleyWest Kelowna
NUMBER OF ROOMS
99
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Frequently Asked Questions about Best Western Plus Wine Country Hotel & Suites
Which popular attractions are close to Best Western Plus Wine Country Hotel & Suites?
Nearby attractions include Just 4 Fun Playcentre (1.1 km), Westside Go Karts (1.1 km), and Monet Meets Merlot (0.8 km).
What are some of the property amenities at Best Western Plus Wine Country Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Wine Country Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Wine Country Hotel & Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus Wine Country Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Wine Country Hotel & Suites?
Conveniently located restaurants include 19 Okanagan Grill + Bar, Kekuli Cafe West Kelowna, and Bamboo Chopsticks.
Are there opportunities to exercise at Best Western Plus Wine Country Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Wine Country Hotel & Suites?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Best Western Plus Wine Country Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Wine Country Hotel & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Best Western Plus Wine Country Hotel & Suites?
Many travellers enjoy visiting Father Pandosy Mission (9.9 km).