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Best Western Plus Wine Country Hotel & Suites

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3460 Carrington Rd SW Quadrant of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 3C1 Canada
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Traveller (143)
Room & Suite (366)
Videos (1)
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About

#1 of 6 hotels in West Kelowna
Location
Cleanliness
Service
Value
Travellers' Choice
At the Best Western Plus Wine Country Hotel & Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Wine Country Hotel & Suites will stand out among other hotels in West Kelowna,BC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Wine Country Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Kids stay free
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Snack bar
Vending machine
Hiking
Ski rentals
Skiing
Waterslide
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Interconnected rooms available
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English

Location

Full view
49Car recommended
Grade: 49 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
1138Reviews7Q+A100Room tips
Traveller rating
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ClaudiaV5S wrote a review Sep. 2022
Vancouver, Canada1 contribution
Very clean and nicely renovated room. Good location, felt safe in the area, close to everything, only 15 minute drive to Downtown. Staff is friendly and helpful. Good breakfast. The waterslide pool was fun.
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Oct. 26, 2022
Dear ClaudiaV5S, I am so pleased that you liked the newly renovated rooms and were able to enjoy the pool during your stay. I will make sure to share with the team your kind comments about the service provided. Thank you for sharing your experience. Kind regards, Taysia Ross General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stephmaurg wrote a review Sep. 2022
Nanaimo, Canada3 contributions
We stayed 7 nigths at the Best Western Plus Wine Country Hotel and Suites. Front desk were always helpful and welcoming, the breakfast staff worked very hard to ensure everything was available for consumption....they were pretty busy as the hotel was almost full most days. Breakfast selection was very good, hot and cold, and a very clean room, a great plus for the hotel. The room had been renovated, lots of excellent lighting, comfortable beds, great bathroom, fridge, microwave, kettle and coffee maker, all made for a perfect stay. Definitely we would be booking here again, and would certainly recommend the hotel.
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Oct. 17, 2022
Dear Stephmaurg, I am so pleased to hear that you enjoyed your weeklong stay. I will share with our Front Desk and Breakfast staff your kind words. We look forward to welcoming you next time when all of our renovations are completed. Kind regards, Taysia Ross
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vickyrm2022 wrote a review Sep. 2022
Campbell River, Canada1 contribution
Nice hotel, staff was helpful and very pleasant. If you want a great night sleep, I highly recommend uou stay here! Beds were sooo comfortable I wanted to take one home 😁 but, alas, it didn't fit in my suitcase!!!
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Oct. 17, 2022
Dear Vickyrm2022, Thank you for sharing your positive experience. We just newly updated our mattresses so I am pleased you liked them so much. It is great to hear that the staff were friendly and helpful during your stay as well. We look forward to welcoming you the next time you visit West Kelowna. Kind regards, Taysia Ross
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
juliekmb wrote a review Sep. 2022
1 contribution
We stayed for 1 night coming back from our honeymoon. Sean, working the front desk when we checked in was so friendly and helpful. He gave many suggestions for restaurants in the area and arranged a taxi for us. Beautiful room and view facing the golf course! Breakfast had many options. The construction did not bother us one bit.
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Oct. 17, 2022
Dear Juliekmb, Thank you for the lovely review! I will make sure to share your comments with Sean about the service he provided. I am also pleased to hear that the construction didn't impact your stay as that is our main goal while we refresh our property. I hope you will stay with us again when you visit West Kelowna. Kind regards, Taysia Ross
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J Diane M wrote a review Sep. 2022
6 contributions
This is a good choice for a hotel in Westbank. The staff is friendly & helpful, Unfortunately they are doing extensive renovations right now. Common areas are rough looking but the rooms are lovely & seem to be finished. It is right in the middle of town, across from the golf course so easy to get around town. The "pre=registration" email requires too much time to finish & is un necessary!
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Oct. 17, 2022
Dear Cookiejoemcarthur, Thank you for sharing your experience. I am pleased to hear that you enjoyed your stay and the newly renovated guestrooms, despite the renovations in our lobby. We are actively working to have these upgrades completed as soon as possible. Additionally, thank you for the feedback about our optional pre-registration email. I will look into making this a more simplistic experience. I hope you will choose to stay with us again in the future. Kind regards, Taysia Ross
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ladamsslp wrote a review Sep. 2022
North Saanich, Canada1 contribution
We were not informed that the hotel was under renovation when we booked and although clean, the air quality in the room was poor. Neither of us slept well. The hinge on bathroom door was faulty so the door did not close easily.
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, Guest Services / Front Office at Best Western Plus Wine Country Hotel & Suites
Responded Sep. 18, 2022
Dear Ladamsslp, Thank you for sharing your feedback at the hotel. I would like to apologize that the renovations had a negative impact to your experience. We are doing our utmost to reduce the affect that the renovations have during our guest's stay with us. I apologize that we fell short of this. I do hope that you will consider returning in the future when the renovations are completed. Kind regards, Taysia Ross Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pleasureseeker2235 wrote a review Sep. 2022
Mississauga, Canada123 contributions23 helpful votes
Modern, clean and well located to explore the wine region. A bit of renovation going but this did not impact our stay at all. Chase provided excellent customer service! Nice view from our balcony too!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, Guest Services / Front Office at Best Western Plus Wine Country Hotel & Suites
Responded Sep. 18, 2022
Dear Pleasureseeker2235, Thank you for sharing your positive feedback. I am happy you enjoyed your golf view room with a balcony. I'll also be sure to share your compliments with Chase. Thank you for choosing to stay with us for this trip to West Kelowna, we hope to welcome you again in the future. Kind regards, Taysia Ross Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tiago Mourão wrote a review Sep. 2022
Edmonton, Canada252 contributions66 helpful votes
Stayed here with my wife 12 years ago, and while we didn't spend too much time at the hotel, it was a pleasant stay. It had just been built, so everything new. This time (wife plus two daughters) we used the hotel amenities a lot more: breakfast simple but good, swimming pool clean with a fun slide, bigger room, crib for infant... The hotel is going through some renovations so some areas still under construction, but nothing that bothered us. The rooms are mostly renovated, and we had a great stay at a room with a nice balcony facing the golf course! Hotel is well located, with lots of options nearby, and the same cool Irish pub across the parking lot as 12 years ago - just a stumble away! Staff very friendly, and a few days after we arrived back home, we received a message
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, Guest Services / Front Office at Best Western Plus Wine Country Hotel & Suites
Responded Sep. 17, 2022
Dear Tiagomourao, Thank you for taking the time to share your feedback from your recent stay. As a valued guest we are always delighted hearing that the team was able to provide such a memorable experience. I am pleased to see that the renovations caused minimal impact to your stay at the property. Thank you for choosing to stay with us for this trip to West Kelowna, we look forward to seeing you again soon! Kind regards, Taysia Ross Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
necolebelanger wrote a review Sep. 2022
1 contribution
Excellent location and great for walking after breakfast before starting your day or going golfing before the work commences for the day.. Staff are super friendly and really want to help. Price is great and the breakfast is fantastic.
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Review collected in partnership with Best Western
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Taysia Ross, Guest Services / Front Office at Best Western Plus Wine Country Hotel & Suites
Responded Sep. 7, 2022
Dear Necolebelanger, Thank you for sharing your positive experience at the hotel. It great to see that you enjoyed the local area during your stay. I am pleased that you found the staff friendly and that you thought the complimentary breakfast was fantastic! We hope that we can welcome you again in the future. Kind regards, Taysia Ross Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greg M wrote a review Aug. 2022
2 contributions1 helpful vote
Nice hotel, but air conditioning on 1st floor is a meat locker. Gym was closed. Booked almost a year ago, arrived to find under renovations, never advised in advance. Room floor was soaked wet, items left behind from previous guest. We could hear a busy signal through the wall for 8 seconds, followed by 22 seconds of silence, repeated every minute of a 3 day stay. Hotels response - sorry
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Review collected in partnership with Best Western
Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sean Outerbridge, General Manager at Best Western Plus Wine Country Hotel & Suites
Responded Sep. 1, 2022
Dear Greg M, Thank you for taking the time to share your feedback regarding your recent stay. I would like to sincerely apologize for any inconvenience that was caused from the issues you have described. I assure you these are not examples of the level of product or service we pride ourselves on providing our guests. We are excited to get through our renovations and have done everything possible to minimize the impact on the guest experience. While all our guest rooms and breakfast room have been completed there are still areas in our public space that we have rescheduled due to the high summer volumes. I have also shared your feedback with our housekeeping and maintenance teams to inspect this room, these are certainly not up to the our standards and I do apologize that it impacted your experience in such a way. Thank you for choosing to stay with us, I do hope you were still able to enjoy our beautiful area of the Okanagan. Please do not hesitate to reach out should your travels bring you back to the area as we would welcome the opportunity to make this up in person. Sincerely, Sean Outerbridge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$109 - US$134 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN PLUS Wine Country Hotel & Suites
LOCATION
CanadaBritish ColumbiaOkanagan ValleyWest Kelowna
NUMBER OF ROOMS
99
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Best Western Plus Wine Country Hotel & Suites - Reviews, Prices UPDATED 2022 - Tripadvisor