We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton West Kelowna

avatar-imageavatar-imageavatar-image
Traveller (64)
Room & Suite (15)
Dining (2)

View prices for your travel dates

Hotel direct offer!Price Match Guarantee
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#4 of 6 hotels in West Kelowna
Location
Cleanliness
Service
Value
We’re located off BC97 Highway, minutes from downtown Kelowna. Take a tour of Mission Hill Family Estate Winery or spend the afternoon at Gellatly Bay Waterfront, with a beach, park, and scenic walks. Experience the beauty of nature with a hike at Glen Canyon National Park. Enjoy our indoor/outdoor pool, restaurant, and large meeting space.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary tea
Happy hour
Special diet menus
Vending machine
Skiing
Water park
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Laundry service
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Green
Languages Spoken
English, Dutch
Hotel links
Special Offer:Price Match Guarantee
268Reviews2Q+A51Room tips
Traveller rating
  • 65
  • 99
  • 66
  • 21
  • 17
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Sort by:
Most Recent
avatar-image
Ali wrote a review Dec 2020
Leduc, Canada948 contributions55 helpful votes
+1
If I could give 5 stars alone for Stacy at the front desk, then I would. She was incredibly pleasant and helpful and absolutely a dream to deal with. The room was alright. Clearly hadn't been vacuumed properly and there was mould where the tub meets the floor. The bed was comfortable enough and the hotel was very quiet so I was able to get a decent night sleep. However there was no microwave so I had to order in instead of eating my own food, and half the channels on the TV didn't work, which isn't the end of the world but was a bit annoying.
Read more
Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from IHG Service, Owner at DoubleTree by Hilton West Kelowna
Responded Dec 26, 2020
Hello 3alicat, Providing the best hotel experience begins with excellent service. It has always been our pleasure to assist our guests in whatever way we can. Thank you for choosing to stay with us and for taking the time to leave us feedback. I am happy to hear that our front desk, Stacy was able to provide a great service and left a lasting impression on you. I am sorry that we were not able to meet your expectations with our room amenities. I am taking note of your feedback about the microwave and the TV. Your feedback about the room upkeep has been noted. I will make sure to let the hotel management know and to make the necessary improvements needed. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Janet C wrote a review Sep 2020
Calgary, Canada105 contributions28 helpful votes
We have stayed at this hotel previously and were pleased. However, this time we were disappointed. The room needed a good vacuum, particularly around the edges of the beds. The tub filled up ankle deep with water during a short shower and didn’t drain until we were out of the shower for a few minutes. In addition, the shower curtain had mould along the bottom. Won’t be back!!! :(
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Laura P wrote a review Sep 2020
Toronto, Canada40 contributions23 helpful votes
Stayed Sept 12-15. Was very disappointed to see the hotel management not following their own Covid guidelines. Signage making masks mandatory for staff and guests in public places. Management explained poorly worded signs, that they are only Recommended. Management also told parent company IHG, that all those not wearing masks have medical reasons. Beware, if you believe this could be a safer location. It is not. Also rooms are not serviced due to Covid (understandable) but not explained during check in. Waited 3 days for garbage to be removed from my room. Never happened.
Read more
Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Cory M wrote a review Sep 2020
Grande Prairie, Canada70 contributions32 helpful votes
+1
This was our last stay on our vacation, and unfortunately the very worst. The hotel looks moderately clean from the outside, but the inside revealed a much worse scenario. The signs on the door state mandatory masks while inside, but none of the guests were wearing them, the front desk staff were not, and all of the cleaning staff had them slid down around their necks. Incredibly unfriendly staff as well, walking around like zombies. The cleaners on our floor were coughing in the hallways and in guest rooms with no masks. The hallways were disgusting, stained and dated. I felt like we were in the basement of an industrial factory. The floor hadn't been vacuumed once in the 2 days we were there. Our room was dirty, and our fridge was full of rotten boston pizza leftovers. Tried to use the vending machine, it was about 20 years old and half empty, with the floors garbage can overflowing with rotten garbage. We paid $355 for two nights, and this hotel is worth maybe $90 / night. I brought up my concerns to the front desk manager, and all they said was "Sorry". Even if there wasn't a pandemic, this hotel should be shut down for health concerns. Holiday Inn customer service contacted me and is refusing to do anything except apologize, barely.
Read more
Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Share
Response from IHG Service, Owner at DoubleTree by Hilton West Kelowna
Responded Sep 18, 2020
Hi corym819, Thank you for choosing our hotel for your West Kelowna travel. I appreciate your feedback about your stay. We strive to provide exceptional service and uncompromised convenience. I'm sorry you experienced issues with the hotel's cleanliness, mainly with hallways, room, floor, fridge, and garbage cans. I also read your thoughts about our mask policy, staff service, and the vending machine. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein D Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
baileyb. wrote a review Sep 2020
Sylvan Lake, Canada30 contributions8 helpful votes
+1
This hotel is very rundown and unfortunately very dirty. The staff were wonderful and friendly, however the actual hotel is a dive. My mother had booked this hotel online after seeing it was given 4 star reviews and Holiday Inns are usually a safe bet, but It was not what we had imagined, once we arrived. The rooms were large, but had absolutely no sound barrier between the walls and hallways. I usually don’t mind or notice sound while staying in hotels, however it was a very loud stay. The carpets had stains throughout the entire 4th floor hallway. Scuffs and stains all over the walls and doors as well. The actual hotel room also felt uncomfortably rundown. The bedding seemed to be clean, and the beds were comfortable. But the bathroom was honestly pretty gross, and the shower curtain needs to be changed ASAP. I have stayed at other hotels and AIRBNBS in Kelowna that I would 100% recommend before recommending the Holiday Inn West Kelowna, especially while charging $200 something a night.
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Olsson80 wrote a review Jul 2020
Golden, Canada12 contributions10 helpful votes
This hotel had major issues with cleanliness. The front desk staff were kind at check-in, but our room smelled like musty urine when entering. We shrugged it off as an old hotel, but the issues continued. I discovered a small pool of toothpaste - or what looked like the foam that falls from one's mouth when brushing their teeth - on the carpet and splattered on the bathroom walls. I washed it off, gagging, as we were in a hurry to meet someone. There were fingerprints on the fridge door handle and on the windows, which is unacceptable during covid-19. I should not be able to see fingerprints, including their patterns on any surface; janitorial staff should be wearing gloves during Covid-19, and if that's residual from another guest...even worse! We left for the afternoon and evening and arrived back late, when I noticed the bed had some hairs in it, the sheets were oddly wrinkled and my pillow smelled of fresh body odor. When I say "fresh", I mean it smelled like another guest's armpits after a triathlon :( You could hear some talking and banging throughout the night. I mentioned some of my concerns at check-out and staff was very kind, offering me a $50 discount. She was lovely; however, I still paid $150 for what I believe was a risk to the safety of myself and my children during Covid-19, where you expect hotels to uphold cleanliness standards - even basic for crying out loud - during a pandemic.
Read more
Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: If there are renovated rooms, request one! Our room was dated, with echoes of the 90s. s
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Devlin M wrote a review Jul 2020
1 contribution
If you are looking for a relaxing time, do not stay at this hotel. The room that was given to us had super loud guests beside us and management in the end said it was our fault for not contacting them
Read more
Date of stay: July 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
shiela c wrote a review Jul 2020
1 contribution
My nephew had a little accident and the front desk did not have any first aid kit. Did not offer anything but to call ambulance (for a burn?!) I work at Holiday Inn too and we always make sure our kits are complete and not expired. Our rooms have pee odour and carpets were dirty! This is my second review as my first review was not posted as the property probably knows that I will be telling my story.
Read more
Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Steven McGuire, Owner at DoubleTree by Hilton West Kelowna
Responded Jul 12, 2020
Dear 1008shiela, Thank you for your candid review. I am sorry to hear you were not offered any form of solution for the burn your nephew sustained as we have 6 fully stocked First Aid, as well as trained First Aid Attendants on site. I will make sure to review all the policies and procedures with everyone at the Front Desk so they are aware what to do when a guest needs some form of First Aid. Sincerely, Julie Biesen Guest
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Reviewer R wrote a review May 2020
West Kelowna, Canada11 contributions11 helpful votes
The staff were very attentive, cleanliness was excellent very happy. always greeted when entered of left the hotel. parking very good easy to get in and out of west kelowna and only 15 minutes to kelowna. always offered my dog a treat which i really appreciate
Read more
Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Steven M, Front Office Manager at DoubleTree by Hilton West Kelowna
Responded May 5, 2020
Dear R, Thank you for your review! We absolutely love welcoming dogs to our property, and having treats behind the Front Desk gives us the opportunity to get to know both the dogs and the owners :-) I am very pleased to see you had a great stay while exploring the West Kelowna/Kelowna area, all while being surrounded by happy and friendly staff. Thank you again for staying with us and we hope to welcome you again in the near future! Sincerely, Julie Biesen Guest Services Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Dave L wrote a review May 2020
1 contribution
Absolutely disgusted Bloody sheets. Bodily fluids.hair everywhere dusty. I will never recommend this place again. And all during the covid pandemic when a clean environment is a must !!!! Never again holiday inn
Read more
Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Steven M, Front Office Manager at DoubleTree by Hilton West Kelowna
Responded May 5, 2020
Dear T2408IOdavel, Thank you for submitting your feedback on your most recent experience at our property. I would like to start by offering my sincerest apologies to you, as there is never any excuse for not having the rooms at 100%. We will be reviewing your feedback with all the departments involved to make sure that a situation like this does not repeat itself. Thank you again for your feedback and please know that you can always reach out to me personally at gsm@holidayinnwestkelowna.com if there is any more details you'd like to disclose. Sincerely, Julie Biesen Guest Services Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the West Kelowna area.
PRICE RANGE
C$175 - C$271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn kelowna sw-westbank hotel west kelowna, holiday inn westbank, westbank holiday inn
FORMERLY KNOWN AS
Holiday Inn West Kelowna
LOCATION
CanadaBritish ColumbiaOkanagan ValleyWest Kelowna
NUMBER OF ROOMS
77
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

DoubleTree by Hilton West Kelowna - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about DoubleTree by Hilton West Kelowna
Which popular attractions are close to DoubleTree by Hilton West Kelowna?
Nearby attractions include Paynter's Fruit Market (0.3 km), Westbank Museum & West Kelowna Visitor Centre (0.9 km), and Landmark Cinemas Encore West Kelowna (1.0 km).
What are some of the property amenities at DoubleTree by Hilton West Kelowna?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton West Kelowna?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton West Kelowna?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton West Kelowna?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton West Kelowna?
Conveniently located restaurants include Il Mercato Social Kitchen, Everest Indian Restaurant, and Cherry Pit Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton West Kelowna?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does DoubleTree by Hilton West Kelowna have airport transportation?
Yes, DoubleTree by Hilton West Kelowna offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at DoubleTree by Hilton West Kelowna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton West Kelowna offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton West Kelowna?
The staff speaks multiple languages, including English and Dutch.