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BEST WESTERN PLUS The Croft Hotel

Booking.comUS$57*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN PLUS The Croft Hotel
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305 Reviews from our TripAdvisor Community

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Showing 305: English reviews
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Lancashire
Reviewed yesterday NEW

My wife and I enjoyed a lovely stay at The Croft Hotel, we stayed over the Easter week end and into the next couple of days The Staff couldn't have been more helpful and welcoming, genuinely friendly which is always a hallmark of folk in the North East, we find. Must mention the fine ladies who kept our room, No...

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Helpful?
Thank hyacinthb
england/peterlee
Reviewed 3 days ago NEWvia mobile

Stayed on a sat night....lovely area .. easily parked ... quick polite check in... lovely room ... nice relaxing lounge to have a drink ... breakfast next day gorgeous... lovely setting and very quick friendly service .... would certainly return

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Helpful?
Thank estonia
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your Kind words We look forward to welcoming you back to the hotel very soon

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago

First let me get the negatives over with. The village of Croft is very small with not much in the way of facilities. Two pubs one of which is closed and a sports club by the river which still has it's Xmas lights up in April. None do food. The hotel is bounded on one side by a road then...

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Helpful?
Thank Mike J
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your review I am pleased we matched and exceeded your expectations and that our refurbishment was to your liking. We will continue to strive to continue with our service and food offers and hope that we can tempt you back very soon to sample our new spring/summer menu that we are about to launch. Many Thanks again...

Darlington, United Kingdom
Reviewed 1 week ago

We had used this hotel many times in the past and were so pleased with the service we booked them for our Golden Wedding celebration ----But were let down badly -----the buffet food was nothing like what we ordered, the room was not the room agreed on even though it was agreed and discussed at several meetings----after several e.mails a...

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Helpful?
Thank madaca
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your review. I do feel that your comments are some what unfair and as always there are two sides to every story but I do feel that it is worth stating for the record that we actually only got 2 dishes wrong on the buffet and as agreed this is unacceptable and we have apologised many times...

Darlington, United Kingdom
Reviewed 2 weeks ago

mothers day lunch booked table for two in restaurant,could not fault any of the three courses we had two different starters,and two different sweets,same main course all cooked to perfection.congrats to the chef .the staff were really pleasant and a good atmosphere was created all round. will definitely return.

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Helpful?
Thank trishyrip
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your comments I am pleased to note that you had an enjoyable experience her at the hotel and we look forward to seeing you again in the near future

Leic
Reviewed 2 weeks ago via mobile

A very comfortable hotel which has obviously just been renovated to a high standard. We stayed in a suite which overlooked the bridge and was a very nice room with an excellent bathroom. Good value and a lovely location.

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Helpful?
Thank Matthew W
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your kind words. I am pleased to note that you felt we offered good Value and we look forward to welcoming you back to the hotel in the near future

Oxford, United Kingdom
Reviewed 3 weeks ago

Drove past this gem of a hotel by mistake so popped in to enquire vacancies. My room was clean, bright and easy on the eye, with the décor all blending in. The bed was comfortable and the shower was very good. Went to the restaurant and had a very well prepared, uncomplicated meal followed by a very good home made...

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Helpful?
Thank Albert L
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you We are very pleased to see that you popped in and enjoyed your stay. Glad to note that the food offering was to your liking and we look forward to seeing you again soon.

darlington,uk
Reviewed 3 weeks ago via mobile

The place was fully booked and rightly so....the food was amazing, we had the Sunday lunch which was fantastic, but others were having afternoon teas for which we will make a return trip. Great job and many happy faces, the prices have remained sensible as well.

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Helpful?
Thank jadari
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you We are so pleased to note that you had an enjoyable Sunday lunch. We will continue to try and keep our price structure sensible so as to encourage our local guests and residents to join us here at the hotel when ever possible for lunch dinner or family celebrations. Thank you again for your kind words and we...

Stockton-on-Tees, United Kingdom
Reviewed 15 March 2017

As a vegetarian I could only order tuna sandwiches on brown bread as there was no vegetarian option on the sandwich menu. The bread was the most basic cheap 'plastic' bread. The spread was not butter and the filling was very dry. There was salad on the plate which was a handful of leaves I guess straight from a bag...

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Helpful?
1Thank Patricia H
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your comments. I have taken this up with Helen our Head Chef and can confirm we have now changed our bread supplier and bread products. We have now as a result of your comments increased our vegetarian offer on our new spring/summer menu and have had a total refurbishment on our presentation of our food. Thank you...

Reviewed 8 March 2017

I had visited this hotel many years ago and it was a bit tired. Expectations were not too high but it was so near the wedding venue we thought it would at least be a bed for the night. It ended up being very good. The hotel has had an excellent revamp. the room was excellent and the staff were...

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Helpful?
Thank Tony H
Mark T, General Manager at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for your comments and observations of the hotel. I am glad we exceeded your expectations this time with your return and that if we were at least just a bed we are pleased that the refurbishment has had a positive effect on your perception of the hotel. We constantly strive to improve our food offering and thank you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS The Croft Hotel

Address: Dalton Road, Croft-on-Tees DL2 2ST, England (Formerly The Croft Hotel)
Region: United Kingdom > England > Durham > Croft-on-Tees
Price Range: $86 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Croft Hotel 3*
Number of rooms: 19
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Croft Hotel staff and other travellers.
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Santa Barbara, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wi Fi, vary, but there is a Personal wired Computer available near reception for Guests. There are Wi Fi boosters throughout the Hotel”
hyacinthb, 25 Apr 2017 | Read review
“The hotel is only two stories but has no lift. If you have difficulty with stairs book a ground floor room.”
961mikej961, 14 Apr 2017 | Read review
“All rooms look beautiful”
angel_25237, 27 Feb 2017 | Read review
“double room 15 bathroom very restricted us - see comments above”
oldcachhouse, 21 Dec 2016 | Read review
“Upgrade from standard room was insignificant”
, 20 Dec 2016 | Read review
5 of 5
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US$57* /night
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