Iberostar Coral Esmeralda

Iberostar Coral Esmeralda

Traveller (2381)
Pool & Beach (138)
Room & Suite (91)
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About

4.5
#1 of 2 small hotels in Cayo Cruz
4.4 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Cayo Cruz awaits you: this small island just north of Cuba has an infinite horizon. Dive off its 20 kilometres of beaches and enjoy the Iberostar Coral Esmeralda hotel right on the seashore: a whole new 5-star level within a 5-star resort. Coral Level offers you true exclusivity, with reserved spaces and premium service details: luxury suites with enveloping decor, excellent gastronomy in the three speciality restaurants (gourmet, Mediterranean and creole), or a selection of Rum and Havana cigars at the Cigar Bar. The facilities at the Iberostar Selection Esmeralda are also at your service, with special features like the Spa (with Jacuzzi, sauna and massage booths) or the Day Pool Garden, where Cayo Cruz’s natural beauty and complete comfort meet in perfect harmony. You will return home with an emerald smile on your face…
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Property amenities
Free parking
Paid wifi
Pool with view
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Entertainment staff
Airport transportation
Parking
Adult pool
Outdoor pool
Yoga classes
Fitness classes
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Outdoor dining area
Evening entertainment
Spa
Full body massage
Massage
Salon
Adults only
24-hour security
Concierge
Sun loungers / beach chairs
Laundry service
Room features
Air conditioning
Room service
Safe
Seating area
Complimentary toiletries
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Spanish

Location

Vial Principal, Parcela 21, Cayo Cruz 72200 Cuba
Getting there
Cayo Coco Airport
57.8 km
See all flights
4.5
4.5 of 5 bubbles724 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in an idyllic setting, Iberostar Coral Esmeralda earns high marks for its spotless, spacious rooms and the staff's exceptional service, which guests have called out for their friendliness and professionalism. While some vacationers note minor issues with room maintenance and public area cleanliness, the atmosphere of lively entertainment and modern decor is widely celebrated. Amenities like the pristine beaches and varied dining options are popular, although a few guests encountered shortages. Opinions on value vary, with some travelers questioning the balance between cost and services.
Atmosphere
Lively
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory

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Detailed Reviews
Taffy T wrote a review May 2022
Cambridge, Canada15 contributions2 helpful votes
+1
4.0 of 5 bubbles
This was our first time to Cayo Cruz and this amazing resort! We booked a swim up room and shout out to Dennis Delgado for making our vacation a little more special. The staff at this resort becomes family. They will go out of there way to make sure you are having the kind of vacation you are looking for. They remember your names and really make this resort the amazing place it is. Daya and Jessica go out of their way to get guests involved and have fun running activities at both the pool and beach.
Our room was well taken care of and anything we needed was always brought to us in a timely manner. We had a swim up room in building #7. We never regretted that choice! Close to the beach and the snack bar.
Our week had some challenges with the restaurants. Closing the buffet for dinner and asking us to make reservations at the restaurants. Only to have the restaurant closed and sending us to the buffet. It was confusing. Although there is a schedule of activities in the buffet on a tv screen there would be more benefit to a white board to keep guests informed of the daily activities and changes. Activities that were posted didn’t always happen or were changed. The restaurants closing or the buffet. We’re pretty laid back but this would inform the guests of all the changes rather than finding out last min or having staff and other guests spread the word. You could also include that day’s temperature and beach conditions (red flag, yellow flag or green flag) Thank you to Dennis our lifeguard near building #7. He went out of his way to help people with chairs and umbrellas and a friendly greeting while making sure everyone was safely enjoying the pool. Ariel was wonderful! He was there to greet us at the buffet and always happy to answer all of our many questions. Fred in maintenance was amazing, going out of his way to have a friendly conversation and help us with some technical difficulties we were having.
The beach is absolutely breathtaking and if you’re an early riser, head down at least once to watch the sunrise.
There as a few days that or pool was a little green but still swimable. But the staff was on it and really worked hard to solve the problems.
All in all we highly recommend this resort, the staff is second to none!
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Date of stay: May 2022
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded May 20, 2022
Dear guest, We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon. Best Regards, Quality Manager Coral Level At Iberostar Selection Esmeralda
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Mayssam E wrote a review Sep 2022
Ajax, Canada12 contributions24 helpful votes
+1
4.0 of 5 bubbles
Great and new hotel. The rooms are very large, with new furniture, and always clean. The mattress was very comfortable. But, the fridge is always empty, no pop or anything to drink. The AC is great, the shower as well. The only thing I hated about the room was the small ants running everywhere and on the night tables which were getting into my book and phone, and even in my cup of water. The beach was great, turquoise water and white sand like powder, such as I've never seen in Cuba before. There are lots of sea weeds on the sand, but the hotel's employees are always removing them and breaking their backs to carry them the whole day. The food was average. As soon as we arrived, they informed us at check-in that the buffet won't be open except for breakfast, and we have to have dinner at a la carte restaurants. This was a big bad surprise for us. Breakfast at the buffet was very good with lots of doughnuts, croissants, cakes, eggs of all kind and the bread was always fresh. The snack bar had pizza and chicken strips. They had also food at the beach at one pm, but it was same every day, rice, chicken legs and pork. The food at the restaurants wasn't that good, the portions were so small and the food was the same in all of the restaurants, but with different names. My advice to the hotel, close these a la carte and open the buffet 3 times a day, and let your guests decide what to eat. The employees are hard workers, but the majority don't speak English or French. The entertainment was great especially Joseph the singer. The first 3 days, there were no mosquitoes, but on the fourth day and until we left, we were continously attacked and we couldn't leave the room at dusk as mosquitoes were eating us alive. All in all, the hotel is very nice and new, we would go back if they restore the buffet for all meals.
My advice: don't spend your money on swim up rooms, there is no privacy. These rooms are open and connected to the big pool and everyone sees you in these swim ups.
I do recommend the hotel for its beach and quiet surroundings.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Oct 7, 2022
Dear Mayssam, First of all, thank you for choosing our hotel for your holiday. Your comments are an incentive for us to strive daily to the best of our ability so that all our guests feel as comfortable as you did whilst staying with us. The fact that you could have such a wonderful time at our hotel is an excellent confirmation of our efforts. We would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us to ensure that our guests always have a very pleasant stay in our hotels. Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements. Best Regards, Quality Manager Coral Level At Iberostar Selection Esmeralda
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Lisa C wrote a review Mar 2022
1 contribution5 helpful votes
5.0 of 5 bubbles
This is a beautiful resort. The staff are so friendly, accommodating and try so hard to make your stay an enjoyable one. The beach is absolutely gorgeous with staff there to assist you with finding lounge chairs and a space that is perfect for you. The entertainment was the best we have ever seen at a resort, especially on Cuban Day! It was fantastic. The gym is small, but functional with all new equipment (which is awesome). We can not say enough good about the young man Ernesto, who is running the gym. He is knowledgeable, friendly, accommodating and absolutely lovely. There is a squash court, however, due to the newness of the facility no racquets or squash balls were available when we were there. When we arrived, we were met with a beverage (SO GOOD), then a tour of the resort, before we were taken to our room, the check in was seamless and the staff were so accommodating of our needs. The room was a premium swim up room and it surpassed our expectations. We read other reviews and were thankful for the tips! We had $5 CAN bills with us for tips, we took a bottle opener for the water in the room, ant traps (only needed one). There are mosquitos, so take your bug repellant. PRINGLES were necessary (if that is your thing) as there were no chips to be found. HOWEVER, the snack bar is open 24/7 and it has incredible pizzas, fried chicken, fruit trays, and hamburgers. Some days service was better than others (but all staff are new and in training - so this is understandable), we would just grab our own!
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Date of stay: March 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Air conditioning works very well. We had a premium swim up room which had a huge shower and a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Mar 23, 2022
Dear Lisa, We are sincerely glad to read that you have spent such a memorable holiday in our facilities. Our professional and friendly Staff will be delighted to conquer you again with the best personalized attention once you visit Cuba again. Best Regards, Quality Manager Coral Level at Iberostar Selection Esmeralda
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Paul wrote a review Apr 2022
Nova Scotia, Canada2 contributions2 helpful votes
4.0 of 5 bubbles
We have been travelling South with friends for over 20 years and will never forget the Coral Level beach and people. One star is deducted as this resort is working through some early stages of development as mentioned in other reviews.
BEACH - Endless stretch of white sand with Coral Level being the only active resort at this time. There is only fine white sand for your feet, no rocks, no mystery creatures and no seaweed. The gardeners can easily take care of the comparitive minimal seaweed on shore with only one rake in the morning.
STAFF - Everyone is genuinely greatfull to be working at this resort and are keen to please guests.
Ariel (resort butler) has perfect English and is well educated with many years experience in several disciplines. He is the person with all the answers to any aspect of the resort or Cuba. Every resort needs an Ariel.
Jonner (lobby bar) is an espresso martini artist. He is always super happy; nights in the lobby would not be the same without him.
Daja, aka Dayanelis (head of entertaiment) is everywhere from morning to late night. Her high energy is infectious drawing people to all the activities. She is at her best on the microphone bringing up the excitement level.
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Date of stay: April 2022
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Apr 17, 2022
Dear Paul, We would like to express our appreciation for your kind words and positive rating of our hotel. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best. Kind regards, Quality Manager Coral Level At Iberostar Selection Esmeralda
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Helen wrote a review May 2022
5 contributions2 helpful votes
+1
5.0 of 5 bubbles
My wife and I stayed at the resort for 16 days it was wonderful. No issues at all beach is the best we have ever been too. We have travel 8 times to Cuba Varadero/ Santa Maria/Holguin and this is by far the best beach and crystal clear emerald green water. Food was excellent thank you Henry you make an amazing calamari at the buffet he cooks and makes it at your request along with pork cutlets/ fresh fish etc.

My wife and I stayed in room 2106 and must say it’s a beautiful resort, fantastic beach, and the people are the best of all at the resort.

We stayed in 2106 and will definitely come back as a family with our grandkids once the family side of the resort open end of August.

Thank you Ariel and Freddy.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded May 4, 2022
Dear Ariel and Freddy, We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Coral Level At Iberostar Selection Esmeralda
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Rich V wrote a review Dec 2022
Toronto, Canada8 contributions10 helpful votes
5.0 of 5 bubbles
As other reviewers have noted, this resort is fairly new but it is run with the efficiency of a well established place. The grounds are quite nice, and I suspect will become even more beautiful over time as the gardens grow further. Our room had two double beds with very comfy mattresses, excellent AC and decent water pressure, although the water temp could vary a little during a shower (no biggie). A glass bottle of water is provided and can be swapped out for another at any of the eating/bar areas. It was evident that the resort was doing its best to be eco-friendly which was nice to see.

The staff were all very friendly and efficient and did their utmost to make our stay pleasurable. Morning coffee at the snack bar was awesome. Restaurant and bar service was top notch with exceptionally attentive servers. We had heard about food shortages, but you wouldn't know it based on the buffets. There was plenty of selection each meal and the food was completely to our likely - not overly gussied up with sauces and mixtures of things that hide the true taste. The two a la carte nights were also a nice treat. We have always really enjoyed the food on each of our six trips to Cuba.

A special shout out is in order for the entertainment staff. Their energy and enthusiasm was incredible, and they encouraged vacationers to let loose and have fun mostly at the beach and at the main pool of the adjoining Iberostar. We spoke with Pedro (Peter) numerous times and it was evident how passionate he was about their work. The Cuba night with dancing and singing was especially fun.

The only real disappointment was the constant wind and waves that made beach time difficult most days. Lots of seaweed and ocean debris littered the beach, but the staff admirably kept on cleaning despite the Sisyphean task. As beach lovers, this had a negative impact. However, I realize that the hotel has no control over the weather and the beach itself would be truly idyllic under better conditions. White sand, plenty of shade structures and friendly/efficient beach bar/lunch service! A washroom closer to the beach would be a huge bonus if it were possible.

The Coral level was quite placid which was perfect for us, but having full access to the neighbouring Iberostar (this only works one way) was a big plus. We enjoyed some pool time there and it was nice to switch it up a little. This section was only running at partial capacity which meant even more seating spaces to enjoy.

Kudos all around!
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Dec 20, 2022
Dear guest, First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well thought out holiday concept. Our day to day efforts is to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Coral Esmeralda
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Navigate317111 wrote a review Jul 2023
2 contributions3 helpful votes
5.0 of 5 bubbles
Me and my husband we went to this resort at the end of May and beginning of July 2023.
It's a new resort with beautiful beach, nice pools, big rooms and excellent service. Resort is small and quiet, that's why we chose to come back.
We received very good, attentive service from all butlers, especially Beatrice!!!😊
Service in all bars is exceptional: cigar bar Alfredo😊, Mohito Bar Maikel😊 and Beach Bar Roger😊 all very good, quick with great attention to detail.
Food was overall good. We really enjoyed lunch BBQ by the beach. Italian (service cood be faster) and Mediterranean restaurants. Buffet breakfast and dinner was good too, with good service.
We enjoyed the entertainment with Joseph😊, very talented singer and piano and guitar player, and the team of dancers.

Pros: very nice, quiet resort with very good service. Nice big rooms. Beautiful beach.
Cons: more attention should be put on cleanliness of the beach area. Dish boxes should be cleaned regularly, few times a day from everything (dishes and garbage in it and around it).
Seaweed and garbage mixed with it, should be removed from the bush area behind loungers on the beach.
Seaweed when cleaned off the beach should be taken away from the tourists view. Please supply garbage cans and ashtrays on the beach.
Toilet paper and soap should be in all public washrooms first thing in the morning and checked throughout the day, evening also.
Public washrooms need thorough cleaning including walls. Public washroom lights should be turn on for longer time (they turn off quickly while in the washroom).
Leaking shower heads in the rooms should be fixed.
Please supply Ketchup and mustard in all restaurants.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Jul 24, 2023
Dear guest, Thank you for trusting un once more to enjoy your holidays in Cuba and for the opportunity to improve that your remarks provide us with. We will do our best to surprise you with positive changes on your next visit. Kind Regards, Quality Manager Iberostar Coral Esmeralda
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BryyB wrote a review Dec 2023
Cambridge, Canada56 contributions63 helpful votes
+1
4.0 of 5 bubbles
This is my 20th time to Cuba, here are my pros and cons of this “five” star property:

Pros:
•The concierge team and particularly Fernando (mixologist) are great at what they do
•Remarkable efforts on special event nights
•The property's beauty and boutique landscape are enchanting
•The beach is a serene paradise especially during low tide
•A consistent feeling of safety in Cuba

Cons:
•Encountered challenges with inconsistent water supply in room, had to buy water daily
•Have designated smoking areas for a better experience for non smokers
•Faced room cleaning lapses and towel shortages (twice)
•Reported a leak issue with no resolution update
•Dealt with a persistent toilet malfunction throughout the stay, door did not close either

Being in the hospitality & travel industry for 8 years I have an understanding of hotel operations. I firmly believe in quality and value for what you pay, and empathize on lack of food and supplies the Cubans have to support tourism. Unfortunately, this stay fell short in what we paid versus what we received. Simple gestures like a room change, even delivering sparkling wine or … water could have addressed issues without guests having to ask.

It will be a few years before we rethink returning to the country, it will always hold a fond place in my heart.
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Date of stay: December 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Jan 5, 2024
Dear guest, On behalf of the entire Team, we would like to thank you for entrusting us with your holiday and for helping us to improve through your valuable comments. The hotel management and relevant departments are making all the necessary investigations and changes to ensure that similar situations do not occur again. We assure you that we will do our best to be worthy of a second opportunity to welcome you back. We hope you had a pleasant journey home. Kind Regards, Quality Manager Iberostar Coral Esmeralda
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Aaron B wrote a review Jan 2023
2 contributions5 helpful votes
2.0 of 5 bubbles
This was the worst experience I’ve ever had on a vacation. Let me start here as the resort is fairly new so I’m sure learning as they go along.

Rooms and I had a swim up i will give a 4.5
The beach I will give it a 4
Restaurants and food I’ll give it a 2 and I’m being generous.
Service was hit and miss and I’ll give it a 3.

This review is an honest review. When we got there we were excited the drive there was unusual as it seem to be on a key and the whole drive down was swampy on both sides of the rds not the best scenery. The resort is tiny only consisting of 7 buildings with maybe 18 rooms in each. Are room was nice we had the swim up. But as we started to learn things we started to get annoyed fast. There are no stocked fridges no water no beer no pop not anything. This was a surprise to us because I’ve never seen this before. If if you ask for things to be put in your fridge the answer is no. They have room service witch they bring everything to you in a cup or glass. There’s no bottled water they have their own glass bottles that they have and refill.I guess with their own filtered water witch sometimes taste like chlorine.

The food and buffet at this place was horrible lacking a lot of things. There was barley any fruit the whole week I saw bacon I think 2 times in 8 days it seemed like the busy the resort got they brought out more food. I didn’t eat much the whole time I basically lived off pizza from the snack bar witch wasn’t bad. We also only received 2 Ala Carte which was a huge disappointed as that’s a big part of our trips when we go away. The food at them is mediocre at best. We asked for another Ala Carte but we were told no by guest services. By the last couple of days of my vacation I was just wanting to go home as the experience I had there wasn’t the best as a lot of things just seem to be a struggle. They even canceled room service one night and this is pretty much the way the whole vacation went. The grounds are still very young so the palm trees are small and not full matured so it make the resort look a little bare. So if u like a scenic resort this isn’t for you. In the end for the amount of money we paid to go to this resort it simply wasn’t worth it for us and we went home dissatisfied.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Jan 23, 2023
Dear Aaron, Thank you very much for taking the time to share this detailed review of your experience at our hospitality. The opinion of our guests is one of the main references to guide our daily operation. Each of the aspects of our facilities and services that were not to your liking are already known to the hotel management. Together with the responsible departments, we will make all the necessary changes to prevent similar situations from recurring in the future. We hope you will change your mind and give us the opportunity to surprise you with positive changes in the near future. Kind Regards, Quality Manager Iberostar Coral Esmeralda
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joanne1965 wrote a review Apr 2022
Enfield, ns39 contributions16 helpful votes
+1
4.0 of 5 bubbles
My husband and I just returned from the Coral Level at Iberostar Selection Esmeralda after spending 2 weeks there. It was great to get away to the sunny south again. We had one of the 5 swim up suites in the resort and we think it was the best one there, directly across from the snack bar and all the entertainment. It was close to the beach entrance too….perfect if you don’t want silence. Our room was huge with 2 bathrooms, 2 rooms and 2 swim outs with 4 loungers and 4 chairs outside. Room 6005. We felt like part of the furniture after 2 weeks and got to know many staff members and other travelers. I applaud the staff for implementing the “no reservation of beach chairs” policy a few days ago. We had gone down to the beach one day and every chair had a towel on it but only half a dozen people were sitting in them. We had to put towels down and sit on the sand while all the chairs were vacant. The staff put a stop to this the following day and we were able to go the the beach at 10am and find a chair. They also brought in many other chairs from a neighboring resort. The beach is amazing. Most days it was windy so there were waves in the ocean which made it fun. The color of the water was absolutely beautiful!
There are many special people working at this resort. To name a few, starting with our morning coffee at the snack bar. Frank always had our coffee ready for us as soon as he saw us coming, he makes great americanos. Ernest, in the gym was great to help anyone and a great trainer. Ariel was our fantastic butler with perfect English. If you need anything, he’s the guy to get it for you. Mailet and Norley made the best gin and tonic at the beach bar. They knew our drinks after day 2. Daija was a great entertainer and knew my name from day 2 and called me out to join in. I had great fun. Also, Janner and Jenn in the lobby bar are very friendly and great bartenders. Rosabelle was a delight in the gourmet restaurant, full of smiles behind the mask. All in all we had a great relaxing vacation but supply issues caused a lot of repetition in the buffet. More vegetables and chicken would have been nice and yogurt and oatmeal for breakfast was never seen. I don’t usually eat a lot of bread but I had to eat bread everyday. I must say, the desserts were delicious. Usually, desserts are tasteless at resorts. Great resort and I would give it a 4.5.
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Date of stay: April 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 6005 suite close to beach and entertainment with 2 swim ups
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bibiana Carbonell Castelo, Other at Iberostar Coral Esmeralda
Responded Apr 15, 2022
Dear guest, We would like to thank you for choosing our hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf. Again we thank you for your kind words and look forward to your next visit to one of our hotels. Best Regards, Quality Manager Coral Level At Iberostar Selection Esmeralda
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Answer from lymurlovestotravel
Perth-Andover, Canada93 contributions19 helpful votes
Mini fridges on the Coral side, not sure about the selection side. Only water in the fridge.
christianrs asked a question Apr 2024
Toronto, Canada44 contributions10 helpful votes
Do they provide a mini fridge in the swim out suite room with water and beer?
Answer from lymurlovestotravel
Perth-Andover, Canada93 contributions19 helpful votes
Just water, no beer.
Answer from Kinberley M
13 contributions2 helpful votes
There are no more Paso's in Cuba. They will take Canadian and US.
lymurlovestotravel asked a question Mar 2024
Perth-Andover, Canada93 contributions19 helpful votes
What kind of beer do they serve at the bars.
Answer from dianna_y
Ottawa, Canada20 contributions15 helpful votes
Unsure about this one… generic draft cerveza but it was good!
Steve W wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Lots of mosquitos in the evening- bring bug spray! No diet drinks available- if you need that for your dietary requirements, bring those ."
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J R wrote a tip May 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"Bring a travel kettle.. no coffee makers in rooms"
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Jenn W wrote a tip May 2024
Brantford, Canada5 contributions
5.0 of 5 bubbles
"Do Not bring loonies and toonies! They are useless to Cuban people, they are not accepted at any bank or establishment. Sunscreen!!"
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Michelle M wrote a tip May 2024
Toronto, Canada45 contributions68 helpful votes
5.0 of 5 bubbles
"Full sun on beach in morning since it faces east"
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vicky r wrote a tip May 2024
Windsor, Canada1 contribution
5.0 of 5 bubbles
"Bring condiments such as ketchup, mustard, hot sauce, and mayo. Extra couple rolls of TP just in case. Water bottles/tumbler"
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LOCATION
CaribbeanCubaCamaguey ProvinceCayo Cruz
NUMBER OF ROOMS
121
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Iberostar Coral Esmeralda - UPDATED 2024 Reviews & Photos

Frequently Asked Questions about Iberostar Coral Esmeralda
What are some of the property amenities at Iberostar Coral Esmeralda?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Iberostar Coral Esmeralda?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Iberostar Coral Esmeralda?
Yes, free parking is available to guests.
Are there opportunities to exercise at Iberostar Coral Esmeralda?
Yes, guests have access to a fitness centre, an outdoor pool, and fitness classes during their stay.
Does Iberostar Coral Esmeralda have airport transportation?
Yes, Iberostar Coral Esmeralda offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Iberostar Coral Esmeralda?
The staff speaks multiple languages, including English, Spanish, and French.
Does Iberostar Coral Esmeralda have any great views?
Yes, guests often enjoy the ocean view available here.
Is Iberostar Coral Esmeralda accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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