Grand Hyatt Muscat
2,081 reviews
#26 of 92 Hotels in Muscat
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Shatti Al Qurum Diplomatic District, Muscat 113 Oman
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20-08-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Muscat
Updated 20-08-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 92 hotels in Muscat
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Classic
Luxury
Languages Spoken
Arabic
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
16Restaurantswithin 1 km
1Attractionwithin 1 km
2,081Reviews31Q+A100Room tips
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Popular mentions
1- The telephones were not working for a week !!! and the wash basin was not draining the water !!! 2- The staff of the hotel were over rulling even after finishing the 7 days quarantine period and the test on the 8th day was negative !!!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Very nice break away. Rooms old but clean. Was happy with most with the exception of the rude swimming pool attendant. How the Hotel management can allow him to treat guests that way is astonishing. I watched him be rude to multiple guests. He acts as if he is the sheriff in a small town. I will not stay in this Hotel again if he is still there.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Location
Cleanliness
Service
Helpful
We have had the pleasure of visiting Grand Hyatt hotels all over the world. This property has potential and a lovely lobby and charming exterior, but the absolutely ancient bedrooms and public spaces made me feel like it was 1990. Perhaps that's when they were last renovated. Service was fine, but cost cutting is obvious. For example, even in covid times hotels have glasses and tea mugs in the room, but this one only had paper and cheap plastic cups. There was no verbal acknowledgement of globalist status but we were given a two room suite overlooking the parking lot. It was very large, but very dated. Evening snack service for club lounge was tasty and generous but very slow (it took an hour to get our ordered food both days). Breakfast was lackluster but fine. I always have a feeling that Grand Hyatt are special places... But not so much this one. …
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Came with friends to try their sushi night and it was really great, a very good offer for only 14 OMR with unlimited sushi plus a bottle of wine! 🍷🍣👍 Top up with a friendly and professional service from Yannick. Definitely must try in Muscat. You will surely love it. ❤️
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Date of stay: January 2021Trip type: Travelled with friends
Helpful
Prior to arrival I have called to the hotel to confirm the details for day pass. I have asked if hotel had private beach- first lady who answered the phone didn’t know if it was private or public so transferred me to another employee who confirmed it was private beach. So I went to the hotel and purchased the day pass however it appears hotel doesn’t have private beach it’s public and accessible to anyone. Basically I paid just to pass by hotel’s property. Would be nice if call center operators will have information regarding hotels facilities.
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Date of stay: January 2021Trip type: Travelled solo
Helpful
Response from Maryna Schielke Personal Assistant to the GM, Other at Grand Hyatt Muscat
Responded 4 weeks ago
Dear Guest, Greetings from Grand Hyatt Muscat and thank you for being our guest and for sharing your feedback with us. Please accept my sincere apologies that you have to experience these inconsistencies and we fully understand your dissatisfaction. Also i would like to let you know that there are no private beaches in the Sultanate of Oman . I have shared your feedback with the concerned departments and it will enable us to continue to strive to deliver the highest standards of service. I look forward to having you again in our hotel . Best Regards
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PRICE RANGE
US$145 - US$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt muscat hotel muscat, muscat grand hyatt, hyatt muscat, muscat hyatt
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
280
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Muscat
Which popular attractions are close to Grand Hyatt Muscat?
Nearby attractions include Club Safari (0.08 km) and City Cinema (1.2 km).
What are some of the property amenities at Grand Hyatt Muscat?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Muscat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Muscat?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Grand Hyatt Muscat?
Conveniently located restaurants include Graffiti Burger Bar, Volare Pizzeria, and Farzi Cafe Oman.
Are there opportunities to exercise at Grand Hyatt Muscat?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grand Hyatt Muscat have an airport shuttle?
Yes, Grand Hyatt Muscat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Muscat?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Muscat offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hyatt Muscat?
Many travellers enjoy visiting Mutrah Fort (13.9 km) and Muscat Gate (13.9 km).