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Al Bustan Palace A Ritz-Carlton Hotel

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Al Bustan Street, Muscat 114 Oman
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2527)
Pool & Beach (544)
Room & Suite (386)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-10-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Al Bustan Palace A Ritz-Carlton Hotel
Updated 20-10-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 92 hotels in Muscat
Location
Cleanliness
Service
Value
Travellers' Choice
Set against a dramatic backdrop of the rugged Al Hajar mountains and nestled next to the Sea of Oman, Al Bustan Palace, a Ritz-Carlton Hotel lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. Our 5-star luxury hotel is a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Canoeing
Snorkelling
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Seating area
Telephone
Private bathrooms
Minibar
Hair dryer
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Room types
Mountain view
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Arabic, Filipino
Hotel links
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2,527Reviews93Q+A100Room tips
Traveller rating
  • 1,771
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  • 164
  • 55
  • 37
Time of year
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Popular mentions
William wrote a review Yesterday
Manchester, United Kingdom19 contributions42 helpful votes
A stunning hotel which makes a majestic first impression as you step through the entrance. The staff are friendly, most greeted me by name (even those who I had not seen them before, which was great) and the recently refurbished junior suite with lagoon (pool) access was very comfortable. Particular thanks and credit to Eslam who did an excellent job finding me a phone cable to charge my phone after I realised I left mine behind. I shall definitely be returning when I am next in Oman for business (or pleasure).
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Junior suite with lagoon access is great!
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Donna Fay S wrote a review Feb. 22
Muscat, Oman7 contributions4 helpful votes
We had a very relaxing staycation, all the staff are accommodating, helpful, very good service. Sumptuous foods. Quiet and good choice of place to relax. I will advise to choose lagoon type of room, the pool is accessible any time to your room. Well definitely come back.
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 5 days ago
Dear fay0821, Thank you for taking the time in sharing your experience with us. We are so delighted to read that you had a wonderful time with us at our resort. We are excited to welcome you back again and please let us know if there is anything we can do to make your next visit even more memorable and I am looking forward to personally meeting you . Kind regards, Nabil Al Zadjali General Manager
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Lara wrote a review Feb. 17
Dubai, United Arab Emirates1 contribution
Thank you all the staff I want to mention the great heros, moustafa ,navin , bexi, and chef nikith As well noted all of them working parlor with covid 19 procedures and hygiene standards. Very well done . Rated #1 and well deserved Highly recommended for all whoever is looking for great service and fantastic place to enjoy memorable time.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 5 days ago
Dear Lara_us_1996, We are elated to read that our most important resource in our service commitment to our guest - our Ladies and Gentlemen have made your experience memorable. I will ensure Moustafa, Navi, Bexi and Chef Nikith, and the rest of the team are recognized for contributing to your fabulous experience. We are excited to welcome you back again. Warm Regards, Nabil Al Zadjali General Manager
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Manal A wrote a review Feb. 12
1 contribution
We had a relaxing 3 nights plus the service was super excellent with Adnan Afreen from day1, we really appreciated everything he did, plus others as well all of them were friendly, kind & helpful, thank you.
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Date of stay: February 2021Trip type: Travelled with family
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 1 week ago
Dear 641manala, Thank you very much for staying with us and for sharing your wonderful feedback. Our commitment to service and guest satisfaction are our main concerns and I am delighted to read that we have met your requirements with great satisfaction. Please rest assured that Adnan will get the recognition he deserves. Thank you once again. Best regards, Nabil Al Zadjali General Manager
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Inas wrote a review Jan. 2021
5 contributions3 helpful votes
We stayed at the hotel for 3 nights, on our last night we had dinner at the Beach Pavilion Bar and it was such a lovely experience! The food was great, the ambience was magnificent and the waiter Mr Edison was very polite and accommodating. You must try their Warm Date Pudding for dessert👌🏼
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Nabil Al Zadjali, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 3 weeks ago
Dear inaskh, Your feedback is greatly appreciated. At Al Bustan Palace, a Ritz-Carlton Hotel providing genuine care and finest personal service are among our top priorities and I am delighted to read that you had a lovely experience during your most recent stay. Rest assured that your kind words and appreciation will be extended to the Beach Pavilion team, most especially to Edison for making your experience an exceptional one. We look forward to welcoming you once again in our beautiful resort. Best regards, Nabil Al Zadjali General Manager
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PRICE RANGE
US$317 - US$589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel muttrah
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
250
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Frequently Asked Questions about Al Bustan Palace A Ritz-Carlton Hotel
Which popular attractions are close to Al Bustan Palace A Ritz-Carlton Hotel?
Nearby attractions include The National Museum (5.4 km), Bait Al Zubair (5.8 km), and Muscat City Centre (5.7 km).
What are some of the property amenities at Al Bustan Palace A Ritz-Carlton Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Al Bustan Palace A Ritz-Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Al Bustan Palace A Ritz-Carlton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Al Bustan Palace A Ritz-Carlton Hotel?
Conveniently located restaurants include Beach Pavilion Bar & Grill, Courtyard, and Kurkum.
Are there opportunities to exercise at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Al Bustan Palace A Ritz-Carlton Hotel have an airport shuttle?
Yes, Al Bustan Palace A Ritz-Carlton Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Bustan Palace A Ritz-Carlton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Bustan Palace A Ritz-Carlton Hotel?
The staff speaks multiple languages, including English, Arabic, and Filipino.