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Al Bustan Palace, A Ritz-Carlton Hotel

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#3 of 49 Hotels in Muscat
Certificate of Excellence
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Al Bustan Palace, A Ritz-Carlton Hotel
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1,981 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
Vienna, Austria
Reviewed 1 week ago

I confess I arrived ready to dislike some of it - the '80s building, the "resort" feeling etc. Well, I was wrong. The structure of the building is there, but against the close background of Oman's craggy mountains, it is more quirky than dated. Once inside, walking through the spectacularly elegant central hall magically transforms you into a princess. It...

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1Thank sovienna
Aswan, Egypt
Reviewed 1 week ago

Al Bustan is a large hotel that manages to feel very personal because the staff are so amazingly friendly and helpful. It is right on a gorgeous beach, so gets a nice breeze. The lagoon access rooms are amazing - the pool is very quiet but they do face north so the terrace area is very shaded. Food and drink...

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1Thank SAW915
Bahrain
Reviewed 1 week ago

This is my second stay in this hotel. This hotel was opened in 1985 but despite the aging process the hotel is well maintained and still has the glamour of the Arabian Nights tales. The check-in and check-out were smooth. During check-in I was received by very friendly staff and was offered the famous Omani dates and coffee. My room...

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2Thank AKHamad
Kufstein, Austria
Reviewed 1 week ago via mobile

We really enjoyed our stay. Very friendly and helpful stuff. Nice garden. Good food. Kids club is very small and not as nice it could be. The rooms are clean but old. Should become an update in May 2017. Thank you to Mrs Herz for warmly welcome. Alexandra and family

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2Thank Richard H
London, United Kingdom
Reviewed 1 week ago

Perfect location and beautiful surroundings, amazing spa and incredibly nice staff, however the hotel itself could do with a bit of refurbishment and interior design revamp. The restaurants are pricey.

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank 529isabellea
London
Reviewed 1 week ago

We enjoyed a fabulous 10 day holiday at the Al Bustan Palace in December. It is superbly designed and decorated in a very pleasing Arabic style (understand the Sultan uses the top floor for personal guests!) Awesome entrance hall with delightful aura and heavenly frankincense. Staff so respectful, friendly and polite; rooms immaculate plus Asprey toiletries. The hotel's fabulous setting...

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1Thank Dunwhinging
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “Dunwhinging” Thank you very much for your wonderful review regarding your stay with us in December. I am so glad that our Ladies and Gentlemen were able to make your experience so memorable and provided you with true Ritz-Carlton genuine care . It is wonderful to hear when our guests enjoy their stay with us. Thank you also for...

Kuwait City, Kuwait
Reviewed 1 week ago

Its relaxing place for short stay , great location and view. But needs more activities especially sea works .. have to work on the wifi speed , so slow. Staff need more training in hospitality Breakfast needed more arabic food variety for breakfast

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Muneera A
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "Muneera A", Thank you very much for your kind review following your recent stay. It is through comments like yours that we can improve our services, products and facilities and we are grateful that you give us the opportunity to get back to you. On a different note, I am delighted that you enjoyed our unique location. I will...

Singapore, Singapore
Reviewed 1 week ago via mobile

Went here with friends. The facade of the hotel is old but inside they have managed to maintain it well. It lacked life though inside for restaurants and bar. It has a lot of space. Poolside was great and had a fantastic view of the beach. I liked the hotel stores which offers some reasonably priced items. Again this hotel...

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Thank Helde2014
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "Helde2014", Thank you for taking the time to share your recent experience with us and provide us with your valuable feedback and observations. I am glad to note that whilst you found pools nice, I am greatly concerned that in some areas we did not delight you. Please accept my apology for your disappointment. I have shared your comments...

Derbyshire, United Kingdom
Reviewed 1 week ago

The staff at this hotel made us feel very welcome. They engaged us in conversation and did their utmost to provide us with an exceptional holiday. From the room cleaners and pool assistants to the leadership team, everyone provided great service. The team at the China Mood restaurant, provided great food and a thoroughly memorable and enjoyable experience on our...

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1Thank Andy D
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “ Andy D”, I am sincerely pleased to read your wonderful review following your stay with us. Thank you for sharing it with Trip Advisor community. Thank you for taking the time to recognize Henry, Alice, Nizam, Isfahan and Rahul for providing you with a truly Ritz-Carlton experience. They are indeed brilliant ladies and gentlemen and I have passed...

Hong Kong, China
Reviewed 1 week ago

My wife and I spent two nights at Al Bustan Palace as part of our 10-day independent tour through Oman and the UAE. It's impossible not to use superlatives when one describes this hotel. Stepping into the lobby we had the feeling of entering a majestic cathedral (or mosque, if you wish) with the unmistakable scent of frankincense.. Welcome service...

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Thank LVarro
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "LVarro", Thank you for such a wonderful review. I am absolutely thrilled to hear that you enjoyed your stay so much. It has been an immense pleasure for our Ladies and Gentlemen to be of service. I am extremely sorry that we were not able to accommodate your request for an early check-in, and to hear about the issue...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998 | Muttrah, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: $465 - $920 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#3 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon room is great for the kids”
 of 5 bubbles ACG1967, 20 Feb 2017 | Read review
“Pay a little extra and get a poolside room on the ground floor”
 of 5 bubbles NorthShieldsBoy, 19 Feb 2017 | Read review
“Call in advance to notify of your arrival time to ensure smoother checkin”
 of 5 bubbles 100by40, 18 Feb 2017 | Read review
“lagoon access rooms great if you want to swim in peace”
 of 5 bubbles SAW915, 13 Feb 2017 | Read review
“A sea facing view is preferable for holiday makers. There is no executive club for Rewards members.”
 of 5 bubbles , 11 Feb 2017 | Read review
5 of 5