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Old, rooms we’re not clean and breakfast was not fresh. They cleaned the breakfast at 9 am. But breakfast was supposed to be until 9:30 am. I would definitely not suggest this hotel. Old and not clean.More
Thank Joyce H
Response from sandy_1909_11, Responsabile reception at Hotel MinervaResponded 3 weeks ago
We thank you for the reveiew that you have publiced to Minerva.
I am the person that opens the breakfast hall in the morning working in the kitchen from 05.20 am up to the close of the breakfast Hall at 09.30. As for what you...More
This hotel is a hidden Gem. The staff are very helpful! We are from the States and any information we needed the staff was more than helpful to assist us. Didn’t matter day time or night staff - everyone was so helpful. As soon as...More
Response from sandy_1909_11, Responsabile reception at Hotel MinervaResponded 4 January 2018
We thank you very much for the fantastic review publiced to Minerva both for the staff and the structure facilities.
We invite you to stay again with us in the future.
Stayed four nights on a business travel. Upon arrival I found used items in bathroom an poorly cleaned table. Complained and no action same day. Next was not emptied waste basket and uncleaned used glass. Reception said they were sorry and blamed staff. Felt they...More
Response from sandy_1909_11, Responsabile reception at Hotel MinervaResponded 1 May 2017
we apologise for what you say. When you came to the reception the next morning to your arrival you told me that you wanted to have a deep cleaning in room 103. It is my duty to check before giving instructions to our cleaner and...More
I'm gonna start to say the young girls in the recception are super nice and very very helpful. The The 2 young girls at reception are very super nice.
Always smiling and very welcoming helpful. So they deserve 5 stars for their way of greeting...More
Thank Anna V
Response from sandy_1909_11, Responsabile reception at Hotel MinervaResponded 18 April 2017
We have read and make excuses for not having satisfied you. We have many clients in our hotel but nobody has humiliated us the way you have.We have not received any claimance by you and so it was almost impossible to help you in your...More
They say that it is 4 star but only 2 star maybe. Location is good according to what you are looking for. We were there for fair and hotel is closed to fair by car.
Rooms are very old. Pillows are not good. There is...More
Thank Yasin B
Response from sandy_1909_11, Responsabile reception at Hotel MinervaResponded 3 November 2016
we are in front of a bad translation that does not allow us to understand your feeling.For example you say it was cold and you declare that the air condition was not working (this statement is not clear enough).You say you were here...More