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Centro Termale Il Baistrocchi

Traveller (327)
Room & Suite (38)
Dining (20)
About
Location
Cleanliness
Service
Value
Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Free Parking
Bar/Lounge
Spa
Breakfast included
Business Centre with Internet Access
Heated pool
Hot Tub
Indoor pool
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Centrally Located
HOTEL CLASS
Reviews & more
987Reviews
338Photos
22Q+A
1Room tip
Traveller rating
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  • English
Unfortunately our experience was not so great. I received a voucher to visit this spa hotel as a birthday present. After several calls and email and being told that there no rooms available during the 7 day time frame I had asked for (out of the 300 rooms in the hotel) ..I
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+1
this is the first time I write a negative review, but it is deserved. - the staff was ill-disposed towards the groupon customers. we bought additional services to vocher and behaved in a very contradictory way: kind and helpful while we were using the paid services, very grumpy
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Response from valentina r, Responsabile relazioni con la clientela at Centro Termale Il Baistrocchi
Responded Sep. 2, 2016
Goodevening Michele P. , we are so disappointed about the description of your journey and of our hotel. The opinion of our costumer it is very important for us, we will work to improve and grow. But, just two question for you, Michele: First one: if the mattress smells of urea, how can you say the room was very clean? And, as you write, if the staff gave you an airco room without specifically request, how can you say the staff was very grumpy all the time with Groupon customer? I Can't imagine the two thing togheter. Second one:; why, if I am Valentina and you are Michele, are we writing in English? Anyway, Baistrocchi staff hopes you come back visit us very soon. Regarsd.
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A few months ago, we bought a Groupon coupon for a Saturday night - hotel, breakfast and spa. Everything ok. We arrived, there was a bit of confusion over the booking (they were looking for the booking under my companion's name but it was under mine). Checked in, received our
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Response from valentina r, Responsabile relazioni con la clientela at Centro Termale Il Baistrocchi
Responded May 24, 2016
Goodevening Nicole, we are sorry about your opinion upon our hotel and spa. We are doing our best to improve our services and offer better wellness solutions, but, I know, Rome wasn't built in a day... We must have patience and determination: results will arrive, we are sure about that. In spite of everything , we are grateful for your review: it help us to get better. sincerely, Baistrocchi's team.
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Alle serate natalizie di solito partecipano le persone che soggiornano da noi. Ci sono persone di tutte le età
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ci sono i phon nelle camere? grazie
si, ci sono. Ci chiami per qualsiasi informazione 0524/574411
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si
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Non ho capito riguardo la piscina termale, il fatto che si debba permanere solo 30-40minuti. Grazie
Buongiorno, Il tempo ottimale di permanenza nell'acqua termale è quello. Il percorso dura in totale tre ore. I tempi sono studiati in modo da godere al meglio dei benefici dell'acqua salsobromoiodica. Per ulteriori informazioni ci contatti in privato.
1 vote
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"If you are going to the spa, make sure you have a lock for the lockers. You can rent one from reception at a cost of 4€."
PRICE RANGE
US$64 - US$82 (Based on Average Rates for a Standard Room)
LOCATION
ItalyEmilia-RomagnaProvince of ParmaSalsomaggiore Terme
NUMBER OF ROOMS
300
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