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Mercure Paris La Defense

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1,113 Reviews from our TripAdvisor Community

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Showing 374: English reviews
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Milano
Reviewed 1 week ago

Nice place and very good position for people that work at La Defense. Very appreciated the shuttle service to La Defense. reception process (check in / out) is OK. Personnel is very kind. Just 10 mins away from the Metrò.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank J3836TLcarlob
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Hialeah Gardens, Florida
Reviewed 1 week ago via mobile

We have been here for 3 days already and Love the fact it is Sooo close to Metro Station. Only a 10mins walk or you can take the 3 mins free shuttle from the Hotel. Very easy to access Any tourist spot from here. Service at desk has been Phenomenal. They speak Spanish and English without hesitation and give the...

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Helpful?
Thank VerAgu23
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Surbiton
Reviewed 1 week ago

This is the second time I use this hotel which is conveniently located for La Defense. All fine however this time there was a recurrent pipe/pump noise throughout the night which woke me up 2 or 3 times so did not sleep very well. It's pity really...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Frank M
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Dear Guest, We thank you for your comment. We are sorry to read that your stay doesn't answer to your expectations and that you don't sleep well. Know that the satisfaction of our guests stay is our priority and note my personal email adress h1546-sb2@accor.com. I think it would be important to exchange together about your experience. To take the...

The Netherlands
Reviewed 2 weeks ago

I have stayed here several times per year the past 15 years. The hotel has not upgraded since then and what used to be a decent hotel has now downgraded into a "dump a bus of tourists" hotel. Small rooms, grotty, not kept up. If you are here for business I would avoid, better ones are nearby. The staff is...

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Helpful?
Thank Traveling_brand
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Dear Guest, We thank you for your comment. We are sorry to read that your stay doesn't answer to your expectations. We regret not to have met you on place because we may have found answers to your requests. I think it would be important to exchange together about your experience. Know that the satisfaction of our guests stay is...

Victoria, Canada
Reviewed 4 weeks ago

Conveniently located ten min walk from la defense, although there is a free shuttle to the metro at athe defense. The hotel is next to a neighbourhood mall with a grocery store, pharmacy and other necessaries as well as a couple of decent restaurants. The hotel halls are narrow and need updating with stained carpets and the rooms have small...

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Helpful?
Thank motherofthyme
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Defense. We are delighted that you were satisfied with the location, the large TV screen and the staff. The compliments will be conveyed. Regarding the room, renovations are planned in the coming months in our hotel (rooms, reception and restaurant). We...

UK
Reviewed 4 weeks ago

Stayed in the mercure in la defense for 2 nights and had a very pleasant time. Room was fine, modern decor however relatively basic but fine. Restaurant was fine with very good service and good food. Location is excellent close to Metro and business district. very reasonable cost overall so would definitely use again for business.

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Helpful?
Thank Jason_Warren
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Singapore, Singapore
Reviewed 14 February 2017

We went to Paris in Dec and stayed at this hotel for 4 days..Its was smamll but clean and good. Had a yound child with us and still had a good experience with hotel and staff. Because it was Dec and thus cold but had great warm with the people and staff from the hotel

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Helpful?
Thank rkang695
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

London, United Kingdom
Reviewed 6 February 2017

Review collected in partnership with Accorhotels.com
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Thank A6498LLrobertb
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Reviewed 21 January 2017 via mobile

Rooms are very small, beds are also small and bathroom is not very user friendly. Breakfast is not very good and does not have a lot of variety. The price is not bad, but you cannot expect a lot from this hotel.

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Thank Zé M
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Defense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Renovations are planned...

Sheffield, United Kingdom
Reviewed 20 January 2017

Very disappointed with my stay at Mercure Paris La Defence 5 given the reputation of the Mercure brand which this hotel sadly let's down. Issues Reception staff were busy on the phone when we arrived and it was several minutes before we were even acknowledged. No toiletries except basic shower gel and soap provided. No fridge/mini bar. No iron in...

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Helpful?
Thank AdmiralAbroad
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Dear Guest, We thank you for your comment. We are sorry to read that your stay doesn't answer to your expectations. We regret not to have met you on place because we may have found answers to your requests. I think it would be important to exchange together about your experience. Know that the satisfaction of our guests stay is...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Le Mercure Paris La Defense 5 se situe dans le quartier des affaires de La Defense, a seulement 10 minutes en metro du centre de Paris. Les chambres disposent de la climatisation, d'une television par satellite a ecran plat et d'un plateau de bienvenue. Certaines sont dotees d'une machine a expresso et d'un minibar avec des boissons gratuites. L'etablissement propose une connexion Wi-Fi illimitee gratuite ainsi qu'un service de navette entre l'hotel et la station de metro Grande Arche de la Defense. Vous pourrez profiter du centre de remise en forme ou du hammam puis vous detendre dans le bar de l'hotel. Le restaurant Le Bistrot de L'Echanson sert une cuisine francaise traditionnelle. Le Mercure Paris La Defense 5 possede des salles de reunions et un centre d'affaires. Il se trouve a seulement 10 minutes du Centre des nouvelles industries et technologies. ... more   less 

Additional Information about Mercure Paris La Defense

Address: 18 rue Baudin | Place Charras, 92400 Courbevoie, La Defense, France
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Courbevoie
Price Range: $106 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Defense 4*
Number of rooms: 507
Reservation Options:
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Also Known As:
Mercure Paris La Defense 5 Hotel Courbevoie
Mercure Hotel Courbevoie
Paris La Defense 5 Mercure
Hotel Style:
#3 Luxury Hotel in Courbevoie
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris La Defense staff and other travellers.
5 questions
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Questions? Get answers from Mercure Paris La Defense staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“different hotel”
 of 5 bubbles Traveling_brand, 6 Mar 2017 | Read review
“Do not have the 7th floor and or stay away from the road.”
 of 5 bubbles , 17 Jan 2017 | Read review
“My tip is use this hotel for a business stop over, not to impress your partner”
 of 5 bubbles pac129, 25 Nov 2016 | Read review
“inside rooms are very quiet”
 of 5 bubbles Marcel_Nelleke, 15 May 2016 | Read review
“They are all rubbish. The executive ones seem to be the same layout, with the addition of a dressing gown and Nespresso machine”
 of 5 bubbles PedroYorkshire, 2 May 2016 | Read review
5 of 5