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Mercure Paris Charles de Gaulle Airport et Convention

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Mercure Paris Charles de Gaulle Airport et Convention
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680 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Paris Charles de Gaulle Airport et Convention
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Showing 296: English reviews
Reviewed 15 March 2017 via mobile

I spoke to the manager of the hotel and he was really rude, i just asked him for help as i do not understand french and here everything is in french, but he shouted at me in front of other people and told me that i have to apologize to him. Im very disappointed in service as i did not...

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Helpful?
3Thank Аселя К
Karine E, General Manager at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback...

Reviewed 11 March 2017 via mobile

Good hotel, close to the airport. Not all staff is friendly, I usually go there for work and they need to understand that even we are frequent guests, we are all guests so please be friendly with everyone. Guys in the receptions are always very gentle and friendly, but there are a couple of women very rude and not nice....

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Helpful?
Thank Matteo B
Karine E, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Matteo B, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we...

L'Aquila, Italy
Reviewed 30 January 2017 via mobile

The rooms are clean, bed comfortable, nice environment. Unfortunately check in/out requires a lot of time, not because of queues, the restaurant is poor for a 4 stars. Meeting rooms are good, but with some problem in heating regulation

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Helpful?
Thank enrico c
Karine E, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear EnrioC Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Brooklyn, New York
Reviewed 6 January 2017

Spent part of the day after returning from Amsterdam (by train) and the night before returning to new york here. It was lovely. The staff were nice and the food in the dinning room was overpriced but good. They also have an airport shuttle and there is a free bus that goes to a mall if you find yourself with...

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Helpful?
Thank iris a
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Iris, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

London, United Kingdom
Reviewed 4 January 2017

We drive through this area at least 3-4 times a year and normally stay at the Novotel Convention & Wellness hotel or Oceania Hotel but this time we thought we will Mercure. This was a big mistake. The hotel room was clean, the extra bed (should have taken a photo) was brought by a lady who just dumped it and...

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Helpful?
1Thank VaruniW
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear VaruniW Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Cairo, Egypt
Reviewed 1 January 2017

This Mercure hotel is an excellent location when you have a flight out of Charles de Gaulle airport to catch. Spacious modern rooms, convenient shuttle service. Late breakfast is not really an option...

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Frank V
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Frank V We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Concerning the breakfast after 10 am during the week, you may have breakfast at the bar until noon. Our Room service is...

Reviewed 15 December 2016 via mobile

I stayed in this airport hotel for one short night before flying back home. It's modern and clean, and the service was friendly. A great plus comes from the breakfast that you could order to your room. Of course it wasn't that nice as one might have had in the breakfast room, but quite convenient for an early wake up.

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Helpful?
1Thank Jaakko S
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Jaakko, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Reviewed 15 December 2016 via mobile

A hotel according to its category, but some details could be improved, as getting the rooms arranged without having to say it on the front desk. A part from that, clean, good food quality and kind staff (although lacking in some information, such as shuttle schedule to/from the airport).

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Helpful?
Thank Nacho Á
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Nacho A, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best...

Doha, Qatar
Reviewed 11 December 2016

A great stay, rooms are new and clean. The lobby is stylish with great decorations. We just visited and Christmassy decorations were all over the place. Cozy, nice attentive staff. Room Service food is not the best and its not the cheapest, but the lounge downstairs served us a very tasty meal ! Recommended for short trips and stays close...

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Helpful?
1Thank Eileen G
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Eileen We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Reviewed 5 December 2016 via mobile

Clean, Quiet rooms. Close to Air Port. can access via tram and short 10 minute walk. Great customer service. Free shuttle between Hotel and Air Port. I would recommend this hotel when traveling and require something close to the airport.

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Helpful?
1Thank Jeff C
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review

Dear Jeff, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Dans l'enceinte de l'aeroport de Roissy CDG, le Mercure Paris Charles de Gaulle Airport et Convention, entierement renove en 2014, adopte un style resolument moderne dans une atmosphere particulierement chaleureuse et intimiste. En echo a l'univers de la mode et de la haute couture parisienne, les 345 chambres, parfaitement insonorisees et non fumeur, ont ete repensees pour developper l'ergonomie et l'elegance. Espaces de convivialite et de rencontre, le bar et le restaurant de l'hotel, vous proposeront des cartes orginales et inventives. Pour vous detendre, l'hotel dispose d'une piscine couverte avec vue sur le jardin et donnant acces a son solarium exterieur. Pour maintenir la forme, notre fitness est a disposition. Le Mercure Paris CDG Airport et Convention vous offre egalement toutes les facilites pour organiser reunions, seminaires, cocktails, showrooms ou garden parties... Au sein de ses 15 salles de reunions, dont 5 Board Meeting dotees des dernieres technologies. ... more   less 

Additional Information about Mercure Paris Charles de Gaulle Airport et Convention

Address: Route de la Commune | Roissypole Ouest, 95713 Roissy-en-France, France (Formerly Pullman Paris Charles De Gaulle Airport)
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Price Range: $131 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Charles de Gaulle Airport et Convention 4*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, ACCOR, Priceline, Travelocity, getaroom.com, HotelsforEveryone, TripOnline SA and HotelQuickly so you can book your Mercure Paris Charles de Gaulle Airport et Convention reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Paris Charles De Gaulle Airport Hotel Roissy
Pullman Hotel Roissy
Accor Hotel Roissy
Hotel Style:
#6 Luxury Hotel in Roissy-en-France
#8 Business Hotel in Roissy-en-France
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris Charles de Gaulle Airport et Convention staff and other travellers.
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Questions? Get answers from Mercure Paris Charles de Gaulle Airport et Convention staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure the heating and air conditioning works because you can't open the windows”
  • Ladies shower area for fitness room and pool
  • Ladies shower area for fitness room and pool
  • Amenities in armoire
  • Hallway view of fitness area
  • Handicapped shower stall with seat, handheld shower and rainhead shower
  • Seating area
  • The door to our room
  • King bed
SharonB2, 5 Apr 2017 | Read review
“Higher floors will be quieter, but there was minimal road noise in any case.”
PNC151, 8 May 2016 | Read review
“Ask for a room as high as possible so you can get a broader view of the airport runways. Amazing view of aircrafts landing and taking off.”
201andyi, 15 Mar 2016 | Read review
“Its at an airport, what can I say?”
103da, 2 Dec 2015 | Read review
“toward the police administration building might be the quietest side”
WRHOTEN, 31 Oct 2015 | Read review
5 of 5