Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Au Cœur du Village***** Relais & Châteaux, is ideally located in the center of the resort of La Clusaz, close to the shops, at the foot of the slopes and hiking trails. You will be able to take full advantage of the activities and festivities of the village!
In winter, you can lounge by the fire, and in summer, you can relax while discovering the selection of our head barman.
On the catering side, the chef Vincent Deforce and his brigade invite you:
- At the gourmet restaurant Le Coeur, which gives pride of place to seasonal products and its fully glazed cheese cellar.
- At the gastronomic restaurant Le Cinq, which invites you to travel through a menu highlighting local products, perfectly combined with the flavors of Mauritius, for a guaranteed change of scenery!
And to complete your stay, take advantage of our wellness area which includes: relaxation pool with swan neck, counter-current swimming and bubble bath, sauna, steam room, fitness area and herbal tea room. Cristal Spa also offers you a moment of absolute relaxation thanks to its 6 treatment rooms and its Alpeor and Cinq Mondes protocols (scrubs, massage, rituals...)
The hotel has many other advantages: ski room, smoking room, 24-hour reception, concierge service, children's area during the vacations, room service, reservations for activities, restaurants, transfers...
The hotel has a free underground parking, garages at an additional cost as well as Tesla electric recharging.
The entire team will be happy to serve you during your stay at the hotel Au Cœur du Village!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Business
Languages Spoken
English, French
Location
26 Montee du Chateau, 74220 La Clusaz France
Name/address in local language
Hotel Au Coeur du Village
4.5 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Au Coeur du Village is renowned for its exemplary service, with staff often commended for their friendliness and efficiency. Nestled close to ski lifts and the heart of the village, it's a hit with ski lovers. The hotel's cleanliness is consistently praised, contributing to a comfortable stay.
However, opinions on the amenities and room character vary; some guests are not fully satisfied with the spa and find the rooms a bit cramped. Concerns have also been raised regarding the value, with some suggesting that the pricing is steep for what is offered.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Underwhelming
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Traveller rating
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Detailed Reviews
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4 days half board stay in this quiet hotel, well placed with fine cuisine and smiling service. The fundamentals are there: large room well insulated from noise, comfortable bedding, hearty breakfasts with a pastry chef who knows how to please from morning, refined and varied dinner. Swimming pool and spa that allow you to recover well. Special mention for Lorette with her smiling efficiency whose talent and passion will allow her to become a maitre d' in a beautiful starry house, and for Gabin, at the reception, where her listening and valuable hiking advice are appreciated. Not to mention Diego, the poetic night bird who watches over this cozy nest... under renovation during the summer of 2025. Thank you for this stay
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a pleasant stay in a sumptuous setting. An exceptional welcome, attentive staff and a fabulous restaurant. Alas, perfection was not there and for good reason this big downside concerning the SPA Sauna Hammam relaxation area. The RELAIS CHATEAUX site relays advertising for this establishment, which informs us that this space is reserved for hotel guests. However, we noted that it was open to the general public through the purchase of a day PASS. We suffered inconveniences, particularly on a rainy day when outdoor activities for the children were cancelled. The sauna has become a children's attraction. Furthermore, the cold shower (necessary after a sauna) was out of order, which had the effect of transforming the hammam area (which has a jet of cold water) into a shower room. Maybe you will still find the cup that fell on the side of the sauna heater and never picked up during our entire stay! The promised relaxation and relaxation were therefore not delivered and this is truly regrettable for a Relais et Chateaux!
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed a few days in the heart of the village. Honestly, we really loved it. The hotel is very beautiful, the staff charming and more than helpful. The +++++: - the breakfast buffet, splendid, varied with high quality products. The gluten-free bread is really excellent, which is rare (often the gluten-free bread is industrial and really of poor quality) - dinner: top service and the dishes are very good and the kitchen staff adapts to dietary restrictions brilliantly - the Spa and the swimming pool - very good massage, excellent welcome - the rooms are tastefully decorated in a mountain style - evening service also (which is becoming rare) In short, faultless for this charming and delicious hotel. We will come back next summer.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
- location in heart of la Clusaz, steps away from the main square, restaurants and 2 ski lifts. - ski location on hand + locker. - very friendly & helpful staff.
The less good/bad:
- overly expensive for drinks and dinner. EUR12+ for a glass of wine at the bar, and dinner for 2 at EUR200, for 2 starters, raclette & wine is too expensive relative to the town and location, even for a 5* establishment. We were expecting to pay more, but we could have had the same meal & quality in a local restaurant for half the price which left a bitter taste. (we dined at the bistro not the michelin restaurant which had no availability). - breakfast was disappointing, a good selection of cheeses and breads, but we would have expected at least a small a la carte selection available for order, but it was all buffet, even the hot food. - 1700 check-in time (!). This is the latest check-in time I have come across in all my travels. Luckily our room was not occupied so we were able to have it as from 1400, otherwise we find 1700 excessively late, especially if you have arrived earlier, done some skiing, with kids and family, and need to hang around for hours waiting for the room to finally be ready. Furthermore, checkout is 12:00, so the hotel considers 5 hours to turn around which is unheard of. - towel racks in the room did not warm up (we had 2 bathrooms and in neither, and we could not find any switch), which is not acceptable for a hotel in a ski area and with a spa. - we called reception for water one morning in order to take daily medication, and nobody bothered to arrive. - spa was disappointing - the pool area is dark, there is limited lounger chairs, and the water in the pool is not 30 heated as advertised, in fact we found it quite cold. In addition, there were 7-8 small kids jumping around, diving, splashing, and make it unusable for other guests, with parents not reacting and no rules around the pool or supervision from staff, so this facility for us was completely unusable.
All in all, this hotel tries too hard to be a 5* establishment, but ultimately comes short, especially in the location it is. It charges 5* prices, which we were more than happy to experience, but it then falls short in fully justifying them, leaving a disappointing feeling of being short-changed.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from L'équipe du Coeur du Village , Service clients/Réception at Hotel Au Coeur du Village
Responded 3 weeks ago
Dear Sir, First and foremost, we would like to express our sincere gratitude for taking the time to highlight the positive aspects of your stay, including our prime location, the convenience of the ski store, and the friendliness of our staff. Your kind words mean a lot to us. Regarding your comments about the room readiness time, we would like to clarify that our rooms are guaranteed to be available from 4:00 PM, rather than 5:00 PM. As you correctly mentioned, if a room is ready before this time, we make it a point to inform our guests so they can enjoy the benefit of an early check-in. We also greatly appreciate your observations on the other aspects of your stay. We are fully committed to delivering a high standard of service and quality amenities, and your constructive feedback is invaluable in helping us improve. It would be our pleasure to welcome you back in the future, and we will make every effort to ensure that your next stay exceeds your expectations. Thank you once again for sharing your thoughts, and we look forward to the opportunity to serve you again. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The only thing we found 5 star with this hotel was the cost of the room. It has a super location in La Clusaz so must be able to rely on the one off bookings to keep it full. We travel a lot for work, we both agreed this was the most expensive hotel we had ever stayed in and had the least amount of customer service to match it.
Positives
The hotel accommodated numerous changes of dates for our booking because of Covid. The on site parking (payable) is handy. The on site ski shop is handy and the guys in there super helpful and friendly. Our daily bedroom cleaning was superb and a young waiter at breakfast always brought us hot drinks. (The first few days there was no service at breakfast at all).
Disappointing
No welcome, no introduction to the hotel, facilities, how things worked etc.
After out first nights dinner in the restaurant where we were served cold and nearly raw potato’s, and a run in with the Manager over it, we just decided it was easier to eat out every other night for half the price, and friendly service.
The second night we tried for early evening drinks before we headed out. After waiting 30 mins for service, my husband approached the bar where the barman proceeded to shout at him and threw our glasses into the sink.
Inclusive breakfast only includes scrambled eggs, any other type of eggs are chargeable. Our room rate really did not reflect a need for ‘chargeable’ breakfast items, doing so was just silly.
Our room was tired, part of the floor was nailed down where it had risen. Wardrobe space was challenging and no toilet in our en-suite bathroom was annoying. Both showers soaked the floor when used, and the shower over the bath just meant it was difficult to use. The condition of the room and the furniture in it did not reflect the room rate, nor a 5 star hotel.
Generally service was non existent or slow. No clear management or ownership around either monitoring staff or ensuring guests are being looked after.
Save your pennies and book somewhere smaller that is family run, produces great food and has welcoming staff, even if you have to walk a few minutes. We enjoyed eating at Hotel Christiania (Lunch special menu is great value too), L’Outa, and Chez Moi.
Upon checking out and settling up for a weeks accommodation for a family of four there wasn’t even a thank you : ( that about sums our stay up!
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Date of stay: February 2023
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is ideally located. Unfortunately the service was not up to par (certainly because we were at the start of the season), the view from our room was catastrophic, our window overlooked a roof so no light, nor mountain or village view, upon setting up. The spa bath was working, the jets released mold (lots of black particles floating in the bath), all the spa equipment was not working... at 800 euros per room, everything must be perfect. This was absolutely not the case.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here in March 2023 as a party of 14 adults.
Superb location in the heart of the village (hence the name of course!) and very near the main lifts Welcome from the team was excellent.
Rooms were generally very good, with a couple of smaller exceptions I would say for the price.
Breakfasts were nice but I should say that the hot breakfasts were cold on all 4 days despite telling the manager he needed to turn up the hotplates. Apart from that the rest of the breakfast was lovely and beautifully presented. You do have to fend for yourself though which was a little surprising for a Relais & Chateau hotel..
The Spa was nice although perhaps not quite up to the standard one might expect of this type of hotel and for the money. Clean and everything worked though.
The bar was rather soulless we found, and in somewhat of an open hallway which didn't make for the best experience. We only used it once for this reason.
We ate in the restaurant (downstairs) on one night, and boy are we glad. It was a disaster, such that we only had one course and left. They insisted we had a set menu which only gave us 2 options per course and it wasn't cheap. We asked to be given the A La Carte menus as per all other guests and after a biggish battle they agreed. The food was not great, and very expensive. The wine came late and some after the meal had ended so we returned it (they said sorry but they had forgotten..). The A La Carte menus came out for desert but were quickly collected again and the set menus delivered. Again we had a battle to request the fuller menus which eventually after a great deal of hassle they agreed, but on balance we had seen enough and left.
I met with the manager the next day to share our experience which he was mortified about. He did say that parties of 14 would normally only be offered a set menu but they had never told us this prior to booking. I offered him the chance to in some way compensate us but sadly for them they did not.
We would never eat here again as the food and service around the village was REALLY great compared to this experience. What a huge shame as they could have handled this so much better, or even apologised and given us something to show they really cared.
I am not convinced this hotel should have the R & C badge on the door given our very disappointing experience. We have stayed at many R & C hotels and this sadly doesn't come close. The facilities were good, and the staff excellent, but..
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 3 nights at the hotel in the middle of March 2024. As it has not been a great ski season snow wise i think that was part of the reason the hotel was probably about half full at the most. It is in a great location and the staff on the desk dealt with the check in quickly. We ate in the hotel on the first night in the Coeur restaurant, it is the same area as breakfast and does lack a little atmosphere for an evening meal as less than half full. The food however was excellent as was the service ( the only criticism would be the wine list was quite overpriced for the wines offered). Breakfast was ok and had decent variety, however i do feel for a 5 star hotel they should be offering eggs, omelettes and cooked items as part of the breakfast as opposed to an additional charge. Having stayed in 4 other ski hotels in the past 2 seasons ( none of which were 5 star), this was always included. The Room although small was very nicely appointed and only let down by the shower which was somewhat underpowered. The SPA area is very nice with a lovely pool, although the jacuzzi is within the pool area so not a warm jacuzzi. The Sauna was lovely but the gym is limited with just two running machines. The only disappointing decision by the front desk was not to extend our room checkout by more than an hour on departure. The hotel was clearly not remotely full at all but they stated it was going to be used that evening. I honestly believe any new guest could have been put into a different room as an extra hour would have made a big difference in terms of extending our ski morning. Overall we were impressed and do like La Clusaz ( although they really do need to upgrade the ski infrastructure which is very outdated now). There are some excellent restaurants in the lovely town.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A very comfortable hotel, ideally located in the centre of the village (as the name suggests) and close to the main teleski/cable car. Most of the staff are friendly and pleasant. But there are some problems. Firstly, the room had many problems: the heating didn't work properly, the sink was almost completely blocked and the towel warmer in the bathroom didn't work. Each of these problems had to be reported to reception two or three times before they were repaired. The food in the restaurant is of very good quality, but we had problems with what was delivered at each of the meals we took there (5 dinners + 2 lunches at the bar): not what we ordered, or a glass of wine forgotten, etc. The ski concierge is not very helpful and does minimal duty. On the other hand, the nanny on duty between 5pm and 10pm is excellent. So, all in all, not a bad experience, but certainly not at the level you would expect for five stars and such prices.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wanted to share some feedback from my recent stay. While the location for skiing was fantastic and one dinner was excellent, I was disappointed with the overall experience compared to previous years. The breakfast quality was not up to par, and I found some staff to be uninformed and occasionally rude. In the future, I may explore other hotels further from the slopes that offer better service and food quality. It's regrettable to say that Au Coeur du Village seems to have lost some of its charm
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonjour,
Merci pour l’intérêt que vous portez à notre établissement.
Je vous confirme que nous avons un parking souterrain à l'hôtel pour les véhicules de nos clients.
Au plaisir de vous accueillir !
Bonjour,
Notre établissement a été construit en 2009-2010, selon les dernières normes d'insonorisation acoustique en vigueur (NRA). Il n'y a donc aucun problème d'insonorisation entre les chambres.
Cordialement,
Hervé HOCHET,
Directeur.
There are more places to choose from in the La Clusaz area.
PRICE RANGE
C$521 - C$928 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesHaute-SavoieLa Clusaz
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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