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Chalet Phoenix

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07/05/2017 08/05/2017
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21 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Brigg, United Kingdom
Reviewed 14 January 2017 via mobile

Just returned from a fab week at the chalet. I have food intolerances and I have to say in the past I have always had problems when I'm away, the staff at the chalet have been amazing and I would recommend to anyone with similar problems. Down sides, the chalet was too hot all of the time but this was...

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Thank slawton
Leamington Spa, United Kingdom
Reviewed 10 January 2017

We stayed at Chalet Phoenix in the last week of the 2016 season. We were initially really impressed with the décor of the chalet, location and staff however the website and brochure promised a vin chaud on arrival which we never received. I loved the décor of our room but I have never stayed in such a tiny room ever...

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Thank mattandvixholipops
Reviewed 5 January 2017

The Chalet caters for 24 people and I had paid the full chalet price, however, due to personal circumstances a third of my group had to drop out at the last minute so there were only 9 of us in the Chalet. I am not sure how is caters for 24 as I didn't find the lounge area welcoming or...

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Thank Sandra P
Reviewed 21 December 2016 via mobile

Disappointing accommodation- room not cleaned, bed not made, bin not emptied. Bathroom jacuzzi is lovely but obviously needs to be flushed through after the last guests as hair clumps and black bits spewed out. Rather cramped and dark. Sauna doesn't work and despite telling the chalet girl nothing has been attempted to be repaired. Shower in sauna/spa room broken. The...

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Thank Alison W
London, United Kingdom
Reviewed 18 April 2016

Good points - Can't fault the food, cakes, breakfast and unlimited wine! The staff (Edwina, Ollie and Adam) were very friendly and laid back. The lounge is quite comfortable (the settees were a little worn) and had enough seating for everyone. Our room (No. 3) was adequate and had a lovely view - we had quite a decent sleep. Great...

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Thank Calika
Bedford, United Kingdom
Reviewed 31 March 2016

We stayed in Chalet Phoenix March 16 there was 14 of us and another party totalling over 23 people in total. The Chalet was catered with 3 staff, Edwina, Jay and Adam they were very polite, helpful and kind. Edwina makes epic cakes! She made separate cakes for myself and another guest with food allergies. Adam also adapted his meals...

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Thank yolanda89
cheshire
Reviewed 9 February 2016

We have been skiing for many years and stayed in all types of accommodation . This was a special trip with our grown up children . The chalet is comfortable and clean . The lighting needs attention as the chalet is very dark in the evenings. The food is excellent and well presented . The chalet staff are experienced, professional...

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Thank familyCheshire
Dorset, United Kingdom
Reviewed 20 December 2015

Our group was greeted by the friendly staff who helped us with our cases for the short walk from the bus stop to the accommodation. The rooms were clean and the whole chalet had clearly been maintained to a high standard. The ski hire was available from a shop that was directly opposite the chalet. The ski in, ski out...

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Thank Burtie1304
Scotland
Reviewed 22 April 2013

A bunch of happy skiers arrived with great expectations, after a long journey we were greated by the staff enthusiasticly, lovely, We waited for about 30 minutes to get to our floor as there was only one tiny lift working, bit of a pain but these things happen. This is more of an apartement, within a large chalet. The rooms...

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2Thank Family07Scotland
London, United Kingdom
Reviewed 9 April 2013

We paid a lot. The ski passes didn’t work in the morning. We complained and was told (in an email) that we were “lying” that this prevented us from skiing for 2 hours and that this wasn't their problem - they passed the buck. We also complained about the state of the chalet and food and again was fobbed off....

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1Thank Jennie S

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07/05/2017 08/05/2017
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Amenities

Additional Information about Chalet Phoenix

Address: Rue Des Balcons, Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book the last week of the season!!”
mattandvixholipops, 10 Jan 2017 | Read review
“corner suites are very small & some people found it a squeeze to close the bathroom door.”
lizaStony, 11 Mar 2013 | Read review
“Room 3 was perfect for us as a couple. Proper double bed. Sunny balcony. Across the corridor from the sauna.”
Ellie_G_80, 4 Mar 2013 | Read review
“There are two staircases in the chalet one from the dining area and one from the seating area, each leading down too 3 bedrooms, and again too a further 3 bedrooms. The rooms at the bottom are probably quieter, it doesnt really matter what room you are in the views are all good. The rooms”
DaveA523, 21 Jan 2013 | Read review
“Pick a bedroom on the 1st floor for a balcony view and on the sauna staircase side so you don't have to walk back through the living room to your bedroom.”
1_Parkins_1, 10 Mar 2012 | Read review
5 of 5